LivePerson Reviews | Glassdoor

LivePerson Reviews

Updated April 14, 2017
69 reviews

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69 Employee Reviews

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Pros
  • LivePerson has an amazing culture and great people (in 33 reviews)

  • work life balance is good, good product that you can stand behind (in 12 reviews)

Cons
  • Work-life balance is unrealistic (in 5 reviews)

  • Due to high turnover, these folks are rarely around, thus leading to challenging deployments to manage (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work in NY for a progressive tech company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson (More than 3 years)

    Pros

    Great place to work -- lots of progressive change!

    Cons

    Could use some more structure and communications around decision-making.

    LivePerson Response

    Jul 20, 2015 – Head of Global Workplace Engagement

    Thanks for the feedback on more structure and communications related to decision-making. I think that this is something we can certainly take a look at and improve in the very short term. We're ... More


  2. Helpful (4)

    "Dynamic, quirky place that keeps you on your toes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (More than 3 years)

    Pros

    Company is driven by a sincere, real vision. The CEO is committed to challenging the status quo and believes we are serving a great purpose, not just punching in to make money. There are sincere efforts to connect the global offices to establish a sense of team. If you like to just go with the flow and are nimble enough to adjust, you'll be happy here.

    Cons

    Workplace flexibility (working from home within reason) was an assured perk when I started, but sr. leadership has started to frown upon it. People are often expected to strive for more leadership and responsibility but are not compensated for taking on more. There is a sense that if you don't pursue higher profile roles you aren't a good fit for the company. If you leave at 6:00, you feel like you have to sneak out.

    Advice to Management

    Acknowledge that people can be a strong, dedicated asset to the company, even if they don't necessarily want to climb up the ladder and take higher level positions.

    LivePerson Response

    Jul 6, 2015 – Head of Global Workplace Engagement

    Thank you for sharing your insight and also for your 3+ years of continued service at LivePerson. As you posted, we really want to make sure that everyone has a good understanding of the company's ... More


  3. Helpful (3)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LivePerson full-time (Less than a year)

    Pros

    Great company with a great history. Great benefits. Terrific work life balance, great culture. Really takes care of their employees. Very ambitious company.

    Cons

    Lack of direction and limited training. Employees expected to just figure things out. Not much guidance from a management perspective.


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  5. Helpful (1)

    "managing accounts, optimization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CVM in San Francisco, CA
    Current Employee - CVM in San Francisco, CA
    Recommends
    Neutral Outlook

    I have been working at LivePerson full-time (More than 3 years)

    Pros

    Great corporate culture, on the brink of doing great things. Always exciting

    Cons

    a lot of strategic changes, some key leaders left

    Advice to Management

    keep doing what you are doing. company is on ther right track


  6. "Mid-Market Account Executive"

    Star Star Star Star Star
    Former Employee - Senior Account Executive/Account Manager in Morton Grove, IL
    Former Employee - Senior Account Executive/Account Manager in Morton Grove, IL

    I worked at LivePerson full-time (More than 8 years)

    Pros

    Company culture, great product, generous salary

    Cons

    no room to grow if working remote


  7. "Good learning experiences"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (More than 3 years)

    Pros

    Constantly evolving and adaptive company. Surrounded by lot's of smart people. Internal community top of the line. Good quarterly communication by upper management. Great health benefits and stock options.

    Cons

    Salary isn't the greatest compared to similar roles in the area. Lot's of career opportunities but difficult to move up the ladder. Have seen a lot of personnel changes and high turnover rate. Can be political in both recruitment and business decisions.


  8. Helpful (1)

    "Collaborative and fun company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (Less than a year)

    Pros

    Managers see value in their people. They value the opinions of the team, and encourage people to be vocal. There is a new HR team that is making a lot of great changes to the recruiting process, internal mobility & learning and development programs, recognition programs, and employee branding. It is an exciting time to be working at LivePerson!

    Cons

    At times it can be difficult to get one on one time with your manager.

    Advice to Management

    Take more time to have 1:1 meetings with your direct reports. It makes them feel valued and allows them to ask questions that may make their output more valuable.


  9. "A great place to work with leadership in touch with current trends and customer needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Business Systems in New York, NY
    Current Employee - Director of Business Systems in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (More than a year)

    Pros

    A true sense of ownership in what you do, and the people you collaborate with. Freedom to make decisions. Ability to partake in meaningful strategic discussions. Everyone works toward the goal of seeing the company succeed.

    Cons

    As with any smaller company, vertical growth is a challenge. There is never any shortage of opportunity to expand your horizons but moving up the corporate ladder in a company this size is difficult.

    Advice to Management

    Don't change a thing!


  10. Helpful (4)

    "Fun place to work - just make sure you know what you want to get out of it or else you may waste a lot of time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at LivePerson full-time (More than a year)

    Pros

    The company gives you the room to express yourself and pursue ideas. The culture is fun and loving. The products are good.

    Cons

    Constant strategic shift - lots of employee attrition due to frustration over lack of focus.
    Will either get acquired by SAP or similar Goliath or never really take off. (hope I'm wrong as I still work there)

    Advice to Management

    "just focus" and stop changing strategy every six months. Turn the CEO into an executive chairman and hire professionals with actual experience or knowledge.


  11. "Cooperative and youthful atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LivePerson full-time (Less than a year)

    Pros

    -Semi-formal to casual attire
    -Fast paced and modern
    -Lots of room for growth
    -Plenty of flexible benefits

    Cons

    -Whimsical structure and frequently changing atmosphere

    Advice to Management

    Focus on retaining employees.



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