LiveVox Reviews | Glassdoor

LiveVox Reviews

Updated June 1, 2017
25 reviews

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3.9
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LiveVox CEO Louis Summe
Louis Summe
16 Ratings

25 Employee Reviews

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  1. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in San Francisco, CA
    Current Employee - Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveVox full-time (Less than a year)

    Pros

    The people make LiveVox a great place to work. Management is open to new ideas and innovation with a common sense approach to decision making and everyone encourages each other. It's OK to try something that didn't work out as planned as long as you work together, discover the root cause and improve it at the next opportunity.

    Cons

    Can't think of any cons!

    Advice to Management

    Keep working on the culture, it's the constant attention to detail that makes LiveVox such a great place to work! Advice to fellow employees, keep providing direct feedback to management, it's working!


  2. "Great culture, future looks good!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveVox full-time (More than a year)

    Pros

    Team work is highly valued here and it really shows in the high morale. Great management team, product and consistently growing . Fun working with people in Colombia, Mexico, India and US.

    Cons

    Infrastructure catching up to fast growth... need to improve some systems. Like most mid size companies, need to add more support for formal career growth.

    Advice to Management

    Keep up adding to employee growth and development.

  3. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveVox full-time (Less than a year)

    Pros

    It is good when you work from home

    Cons

    no contact unless you are in office


  4. "Very nice place, people and latest technologies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in San Francisco, CA
    Current Employee - Senior Systems Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveVox full-time (Less than a year)

    Pros

    Company is growing, Lot of hiring since last year and use latest technologies. Remote work flexibility.

    Cons

    Information is scattered but manageable

    Advice to Management

    Keep it good work on expanding business and revenue


  5. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveVox full-time (More than a year)

    Pros

    I feel like I have a voice. They seem to really listen to my suggestions.
    The environment is very fast paced which makes the day fly by!
    My boss really treats me and the team with respect.
    Free lunch on Fridays!

    Cons

    Sometimes the fast pace leads to making quick changes but I see it as a challenge.
    The positives far outweigh the negatives.

    Advice to Management

    Keep up the good work and keep listening! It's very much appreciated!


  6. Helpful (6)

    "Not great for technology employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Engineering in Los Angeles, CA
    Former Employee - Director of Engineering in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LiveVox (More than a year)

    Pros

    Central Location in San Francisco

    Cons

    Doesn't really respect technology staff.


  7. Helpful (1)

    "business problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in San Francisco, CA
    Current Employee - Tech Support in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LiveVox full-time (More than a year)

    Pros

    Some people in sales makes really great money. I don't like that they talk about it so much but they are people and good at sales. Its good for the company to have good sales people who make money because everyone knows about the success. That part I like because I think we are doing pretty good as a company.

    Cons

    I talked to one of the senior people about the data we talk about. He didn't think it was a good idea to use customer data because its not our data. He said we're going to use data from banks and it seemed shady because its not our data to use. But we have to because the person from the owners group who is new and my manager says might become the president wanted to be a data company.

    Advice to Management

    Support work is hard. The people we work with don't appreciate we don't have all the answers so make the sales people help the customers understand what we do. Also, its good to have more conversations with managers and managers are good about talking to us.

  8. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Atlanta, GA
    Current Employee - Senior Consultant in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at LiveVox full-time (More than a year)

    Pros

    Work-life balance, focused on customers, rapid growth while maintaining profitability

    Cons

    Growth is creating resource issues - adding staff as fast as possible to keep up

    Advice to Management

    Continue to staff - overstaff to stay ahead of the curve


  9. Helpful (3)

    "not great but not horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LiveVox full-time

    Pros

    Nice downtown SF location. I'm reading they are moving though so that might be a problem.

    Cons

    Aspect bought them with Golden Gate capital. After,all the talented managers left the company and they weren't replaced. Its not the CEO's fault. He's not a leader but he's pretty smart. They just ran out of talent and never replaced it.

    Advice to Management

    Go get better talent. It could be fun again. From what I know its bad right now but it could change.


  10. Helpful (3)

    "sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at LiveVox full-time (More than 3 years)

    Pros

    Total waste of time. We can't create anything because politics. That's the best I can say.

    Cons

    Leadership is a joke and they are being shown as frauds. Everyone is leaving or getting let go. Everyone is waiting for Aspect to take over. That should be fun.

    Advice to Management

    Nobody trusts management. You say things are great in town hall meetings and then people get let go. How many more will be let go?


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