Liveops Independent Contractor Reviews
60% would recommend to a friend
(123 total reviews)
Greg Hanover
62% approve of CEO
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Found 123 of over 1K reviews
Updated Nov 17, 2023
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- 5.0Nov 17, 2023Independent ContractorCurrent Employee, more than 1 yearMichigan Center, MI
Pros
Flexible schedule, good training & pay
Cons
A lot to learn at once
1
Liveops Response2wHi there - we appreciate the time you took to share on your experience as an Independent Contractor with Liveops and your feedback. Thank you!
- 4.0Nov 14, 2023Independent ContractorFormer Contractor
Pros
pick your own schedule pick what companies you work for learn new skills decent pay
Cons
open shifts go fast so it can be hard to get hours makes pay inconsistent no pay during training not all contracts pay for available time only talk time and you may not always get a call on shifts
Liveops Response3wHi there! Thank you for sharing your experience as an Independent Contractor with Liveops. We're pleased to hear that you enjoy the flexibility in setting your own schedule and the opportunity to choose the companies to provide services for. We understand your concerns, and we appreciate your feedback as we continuously strive to enhance the agent experience.
- 5.0Oct 21, 2023Independent ContractorCurrent Contractor, more than 3 years
Pros
Set your own hours, unlimited income potential
Cons
Difficult to get hours and limited work opportunities
Liveops Response2moThat is a great call out! The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Thanks for sharing with us!
- 1.0Jul 31, 2023Independent ContractorCurrent Employee, more than 3 yearsIndianapolis, IN
Pros
Flexibility is there when you need it.
Cons
Low pay, CRAZY LOW call volume, unpaid training, poor communication by corporate team, difficulty to even secure commits (scheduled time on the phones), lack of support. Lack of stability - if you are lucky enough to snag a client that you like, don’t get too attached and excited. If they don’t abruptly cancel the opportunity while you’re in the middle of your certification class, the chances are still pretty high that the client will pull out of the partnership with LiveOps, leaving you with absolutely no work available and with no warning. This company has lost several big (and good) clients recently and it’s scary.
10Liveops Response5moWe appreciate the time you took to share your experience as an independent contractor and will pass your feedback along to the team.
- 1.0Oct 17, 2023Independent ContractorCurrent Contractor, less than 1 yearFlorida City, FL
Pros
You can work as an independent agent and work your own schedule. You don’t have to worry about an interview to get hired.
Cons
The training is terrible. The material format seems to be all over the place. It’s mostly self learning and figuring things out on your own. The instructors treat everyone as if they already know company acronyms. The learning material is crammed too fast in one day. You don’t get paid for training.
Liveops Response2moThank you for the review. We strive for an excellent agent experience and apologize if we fell short of expectations. Agents are independent contractors, and there is a certain level of individual motivation and effort that is required to be successful in this opportunity. If you want to share on your experience and certification program, feel free to email hello@liveops.com with more information.
- 4.0Oct 5, 2023Independent ContractorCurrent Contractor
Pros
Flexible schedule. Can work with multiple clients.
Cons
No cons. Loved the atmosphere.
Liveops Response2moWe are so happy to hear this feedback! It's our goal to create the best experience possible, and we're glad you've felt that come to light - especially with the flexible scheduling and ability to contract with different clients. Thank you!
- 1.0Oct 12, 2023Independent ContractorCurrent Freelancer, less than 1 year
Pros
Plethora of information on the website to learn new information on various topics..
Cons
The companies needing remote workers are available through direct contact. It takes too long to go through the onboarding process through this 3rd party.
Liveops Response2moThank you for taking the time to share your experience as an Independent Contractor with us. Due to the sensitive information that independent contractors handle every day, Liveops clients require that independent agents pass a background check to handle their calls. We understand the hesitation, and also understand this is not for everyone, and appreciate your time here.
- 3.0Jun 16, 2023Independent ContractorCurrent Contractor, less than 1 year
Pros
* Application process is very easy * 100% Work from home * Many contract opportunities * In-depth training * Create your own schedule * You are your own boss * Tons of support, (by way of systems and people)
Cons
* Training is unpaid * Invoicing is a bit unclear * You must invest in your own (required) equipment, computer with certain specs/capabilities, headsets and dual monitors * Once training/certification (up to 4 weeks in some cases depending on the program) is complete shifts are sparse or non existing so even after 4 weeks of unpaid training you still aren’t able to work. Shifts/“commits” are supposedly rolled out weekly for independent business owners (you) to “commit to” but because they roll the available shifts out in tiers (older contractors get 1st dibs) the are no shifts for new contractors to select, with the exception of specific schedules that other contractors post on the trade board because they are not able to work the shift. * There seems to be more contractors than available shifts.
1Liveops Response6moThank you for taking the time to share your experience as an Independent Contractor with us.
- 5.0May 27, 2023Independent ContractorCurrent Contractor, more than 1 yearDallas, TX
Pros
Reputable clients to work for that pay a decent rate. Great for SAHM, students, teachers for summer, and extra money. You can work fulltime and make a decent income if you’d like.
Cons
Depending on your client, the workflow can be slow at various times of the year causing your income to decrease. Also, if a client leaves LiveOps, you have to certify (unpaid) for another client which takes 2-3 weeks. Your schedule is not guaranteed. You have to secure your hours weekly when the schedule is uploaded online.
Liveops Response7moHi there - we appreciate the time you took to share your experience as an Independent Contractor with Liveops and your feedback. The opportunities are definitely great for a variety of people, and we're glad you enjoy the client selection. Thank you!
- 4.0May 26, 2023Independent ContractorCurrent Contractor, less than 1 yearIndependence, MO
Pros
You are able to pick your own schedule based on the hours of operation for the client you certify for. Once you graduate certification you can pick up new clients. All positions are remote.
Cons
Some clients are seasonal or do not have enough hours to pick from. It is crucial to choose a client that suits your needs and what you think you can handle. Training is not paid due to being an independent contractor, You are considered your own business. So, you will need to supplement your income until you pass certification.
Liveops Response7moThat is a great call out! The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Opportunities are dictated by our clients' needs and volume, and there is a general seasonality with a few programs. Keep an eye on the opportunities dashboard for openings. Thanks for sharing with us!
Liveops Reviews FAQs
Independent Contractor professionals working at Liveops have rated their employer with 3.3 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Liveops employees being 3.7 out of 5 stars. Search open Independent Contractor Jobs at Liveops now and start preparing for your job interview by browsing frequently asked Independent Contractor interview questions at Liveops.
Independent Contractor professionals rate their compensation and benefits at Liveops with 2.6 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Independent Contractor salaries and benefits at Liveops.
60% of Independent Contractor employees at Liveops would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Independent Contractor professionals have also rated Liveops with a 4.3 rating for work-life-balance, 4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.
