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Liveops

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Liveops Employee Reviews about "call volume"

Updated Jan 5, 2021

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Found 66 of over 891 reviews

3.7
75%
Recommend to a Friend
78%
Approve of CEO
Liveops Chief Executive Officer Greg Hanover
Greg Hanover
212 Ratings
Pros
  • "work from home as independent contractor(in 200 reviews)

  • "flexible schedule and hours to work(in 58 reviews)

  • Cons
  • "Paid by the minute, compensation dependent on call volume and talk time(in 66 reviews)

  • "Only paid talk time and if you want health insurance you have to pay for it yourself(in 47 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Liveops and is not affected by filters.

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    Reviews about "call volume"

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    1. 5.0
      Current Employee, more than 1 year

      Love LiveOps

      Aug 10, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Schedule flexibility and time freedom when you need it.

      Cons

      Low call volume at times.

      1 person found this review helpful
    2. 1.0
      Former Employee, more than 1 year

      Run from this company

      Jan 5, 2021 - Call Center Agent in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Somewhat control of your own schedule

      Cons

      Bad training, Lack of call volume, lots of tech issues, Bad supervision, Quality control is a joke. Not a complete 1099. With some clients, a certain amount of hours are mandatory.

      Continue reading
      3 people found this review helpful

      Liveops Response

      Marketing Specialist

      Hi there, Thank you for your review. We'd like to hear more about your experience and the programs you've worked on so we can work to improve. Please contact us at press@liveops.com.

    3. 3.0
      Current Contractor, more than 1 year

      Great Company to Work For but Pay is not Steady

      Oct 6, 2020 - Customer Service Agent in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, friendly management, good corporate culture.

      Cons

      Paid by the minute, compensation dependent on call volume and talk time.

      Continue reading
      Be the first to find this review helpful

      Liveops Response

      Marketing Specialist

      Hi there - we are happy to hear you enjoy the company culture and appreciate you sharing your feedback. Thank you for the review!

    4. 3.0
      Current Contractor, more than 1 year

      Call Volume

      Aug 5, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can pick your own schedule!

      Cons

      No call volume you sit for days with no calls, there are times when it is busy and you can get the calls, but if not they give the calls to the new agents for training and we have to honor so many commits and take so many calls a month and they expect it!!! The issue is, is you sit for 6 and 7 hours 4 or 5 days a weeks with no calls at all or maybe 5 to 6 calls in a 6 hour time frame if your lucky!

      Continue reading
      3 people found this review helpful

      Liveops Response

      Hi there, thank you for your feedback. We assure you that we take each independent agent's concerns into account and promise that we will continue to improve our system to better agent experience.

    5. 2.0
      Current Contractor, less than 1 year

      WFH experience

      Nov 20, 2019 - VS Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to pick your own schedule

      Cons

      System has many flaws and unfortunately agents are blamed for the system issues. Call volume is not always as promised so it does limit schedule opportunities. There are times when you are notified "client needs agents" and when you take up those shifts you may get one call or none at all and if the calls aren't there you are not paid so you could accept a 2hr shift with no calls that you won't be compensated for and if you abandon the shift you will be penalized.

      Continue reading
      1 person found this review helpful
    6. 4.0
      Former Contractor, more than 1 year

      Needs More Communication

      Jun 12, 2019 - Payroll Specialist in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Roadshows are great, where the company comes to your city or a city near you. Lunch is covered by Liveops at the restaurant that they choose. Great opportunity to speak face to face with the people in the chat room and network. Selecting your own work schedule. Most of the training was self paced for the client that I was servicing.

      Cons

      Low call volume-pays per talk minute so if you work for 40 minutes out of an hour, then you won't get paid for the 20 minutes that you were not talking on the phone.

      Continue reading
      1 person found this review helpful
    7. 3.0
      Current Employee, more than 3 years

      Auto Claims

      Apr 24, 2019 - FNOL in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Making your own schedule and working at home are great ideas

      Cons

      Lack of call volume can sit and hour easy w/o a call meanwhile not getting paid.

      Continue reading
      18 people found this review helpful

      Liveops Response

      Talent Marketing Manager

      On behalf of Liveops, thank you for sharing this feedback. Independent Contractor Agreements (ICA) vary from client to client, so the experience, including call volume can vary from one client to the next. With that being said, Liveops does everything we can to optimize call volume so new and existing agents have the opportunities they are seeking. We'll certainly pass your feedback on to program leadership.

    8. 3.0
      Current Contractor, less than 1 year

      Convenient for my family

      May 28, 2019 - Roadside Assistance 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can make your own schedule and work from home

      Cons

      Very low call volume. You only get paid for talk time not for sitting and waiting on calls. You can sit literally for 3 hours with little to no calls and you do not get paid for that ONLY for time on the phone line with a customer.

      1 person found this review helpful
    9. 2.0
      Current Contractor, less than 1 year

      Amount of call drop drastically after training

      Mar 28, 2019 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to pick the hours you are available to work. Training was mainly self-pace and short mandatory live sessions. Pay is decent if you get back to back calls.

      Cons

      Training did not go over the different types of call you may receive. After training call volume dropped and wasn't getting enough calls to make an decent hourly wage.

      3 people found this review helpful

      Liveops Response

      Talent Marketing Manager

      Thank you for your review. We're glad you found value in the flexibility and pay Liveops offers. Call volume fluctuates throughout the week and even day and Liveops adjusts agent scheduling needs to match call volume so agent utilization is good. We also encourage agents to certify for additional programs to create more opportunities to generate revenue for your business. Regardless, we appreciate your feedback and we will pass your feedback on to program leadership.

    10. 1.0
      Current Employee, less than 1 year

      Bad management

      Apr 2, 2019 - Customer Service Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good extra income. Flexible schedule.

      Cons

      Terminate or disable account for a long period of time without considering the employees. Lack of technical support. When there is a call volume, they always find excuse to disable employees. If the customer complaint about their product, they punished the employees instead of improving the system.

      Continue reading
      19 people found this review helpful
    Viewing 1 - 10 of 66 Reviews

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