LivingSocial "merchants" Reviews | Glassdoor

LivingSocial Employee Reviews about "merchants"

Updated Nov 14, 2016

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3.2
39%
Recommend to a Friend
45%
Approve of CEO
LivingSocial President and CEO Gautam Thakar
Gautam Thakar
68 Ratings
Pros
Cons
  • "Merchants did not understand their responsibilities(in 49 reviews)

  • "No common sense from upper management on how to run a business(in 26 reviews)

More Pros and Cons

Reviews about "merchants"

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  1. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Torrance, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LivingSocial full-time for more than a year

    Pros

    Great atmosphere. No micromanagement! Tons of perks with great benefits. Very flexible with time off request. Merchants most of the time are happy when you reach out to them.

    Cons

    Not to many downfalls here. Only frustration is changing how your commissions get paid out often. Does not mean you will make less just seem to have to adjust often.

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    LivingSocial2014-11-05
  2. "Was a good ride while it lasted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Torrance, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivingSocial full-time for more than a year

    Pros

    Good energized staff. Good territories to build up markets. Great product to sell to merchants.

    Cons

    The downfall of the original CEO. Changes in the comp plan, Moved towards a "points" based comp plan.

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    LivingSocial2016-11-14
  3. Helpful (1)

    "Good idea at the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consumer Services Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivingSocial full-time

    Pros

    Other employees were some of the sharpest people I have met. While it was a call center job, job was interesting. Free snacks, drinks and team activities were fun. Pay was good.

    Cons

    Disjunction between management and employees. Would be told one thing in company wide meetings and then have something totally different happen. New programs not well thought out. Some merchandise very cheap quality. Merchants did not understand their responsibilities.

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    LivingSocial2016-07-14
  4. Helpful (1)

    "Good people, great office, lots of changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Associate in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LivingSocial full-time for less than a year

    Pros

    -Great new onboarding, training, and managerial handling of new hires (just started new program to train sales) -Management is so helpful and sits with the rest of the team for any questions -High expectations but also very understanding of mistakes and mess ups -- in fact you're expected to mess up -Down to earth people, fun atmosphere, ping pong table, music always playing -SNACKS -Great location next to White House -Enjoy coming to work -Not micromanaged but always someone there to help if you need

    Cons

    - Time of BIG changes, new CEO, meaning new strategies, new developments, and lots of managerial changes - Because of big workforce cuts, wait time for customers / merchants is super long, dev ops is slow in the pipeline, should be more intuitive processes sometimes

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    LivingSocial2016-06-20
  5. "Great experience while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing Executive in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook

    I worked at LivingSocial for more than 3 years

    Pros

    Great people I worked with, had the opportunity to make a good living, worked remote, enjoyed working with small businesses, good brand awareness.

    Cons

    It's sad to see this company now a shadow of it's former self. Very disappointed in current CEO - uninspiring "technical" mindset who lacks leadership and vision. Eliminating the North American outside sales organization was a desperate move for the company. These people had the relationships that the merchants trusted and could convert into new platforms.

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    LivingSocial2015-11-20
  6. "Production coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Production Coordinator in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivingSocial

    Pros

    Work with the best people ever, great environment, free snacks all the time, wine and beer, collaborative, good hours, hands-on management style (could be a con too...)

    Cons

    Not challenging work, same thing every day, work never ends (like an assembly line of deals), have to work with challenging merchants and sales reps at times, extremely stringent quality programs

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    LivingSocial2015-09-10

    LivingSocial Response

    October 7, 2015SVP, Human Resources

    Thank you for your feedback regarding your experience at LivingSocial. We are so proud of our passionate employees and collaborative environment. It’s great to hear honest advice, and we appreciate your taking the time to share with us. --Colleen Wood, SVP of HR

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  7. Helpful (2)

    "Young, ever-changing, clueless environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Associate in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LivingSocial

    Pros

    I was a salesperson, procuring daily deal merchants for the web site. Working autonomously from home was great. No day to day accountability. Provide technology (iPad, Computer, Flip Camera) to do your job. Lots of money spent on perks, jackets, shirts, various other stuff would just show up in the mail. If someone wanted to they could advance to management...but the management jobs were very unstable. Benefits were good.

    Cons

    Where to start. The company changes constantly. Just when you think you've figured it out, they change. It can be big changes, it can be small changes, but it's frustrating. To be fair, they tell you going into it, it's an ever-changing environment...but they don't give you a chance to get up to speed before it changes again, and these changes negatively impact the overall experience. Comp plan constantly changing, was like rocket science to figure out what one should get paid, you finally just give up and figure it's right. Very difficult to meet goals and quotas. Very unrealistic. Management had to enforce rules you knew they didn't believe in. Mandatory travel for sales events that were useless. Lots of money spent on things that were perks, but really, employees would rather have the pay than the stuff. Last, and this can be a pro or con depending on who you are, but this is a very young company. At seminars kids who probably were 1 year out of college were running the show. It's hard to take a group leader seriously when you know they've had 2 years experience. So, if you're older, like me, you might feel a bit cynical about the culture, and at the same time, feel like a fossil.

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    LivingSocial2015-07-22
  8. Helpful (1)

    "Opportunity Lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torrance, CA
    Doesn't Recommend
    Negative Outlook

    I worked at LivingSocial full-time for more than 3 years

    Pros

    Awesome opportunity to really change the way merchants operate their businesses. The facilities and culture spared no expense and the people are awesome.

    Cons

    Very little gets executed on. Strategy gets developed behind closed doors by detached executives that haven't a clue as to how the market has and is adapting.

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    LivingSocial2015-07-13
  9. Helpful (2)

    "Not what it once was."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consumer Services Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LivingSocial full-time for more than a year

    Pros

    Pay and some of your coworkers.

    Cons

    The leadership is grasping at straws- There are only a few of the SDM's who actually seem to know what they are doing sometimes. The center director Linnea is actually very concerned with making the center efficient and still a honestly good place to work. One SDM won't say who, but he is a slave driver. The Supervisors well, only a few are good at what they do. Some are puppets and do not know how to make a rep better. After all isn't that the point of a "coaching" a joke. They have a large que of emails so the mandatory overtime is endless. How are they dealing with this? Making the reps work overtime every week, for months now. They know that its causing people to get burnt out and they honestly don't care. People are terrified to call out sick so EVERYONE is getting sick. People hacking up a lung on the phone not very professional. Its making the job harder because you find less motivation to help the people who need it. The process for people who buy from this company is worse, you have to redeem a voucher 98% of the time and if its not a restaurant deal forget it. Its either a crappy product or appointments get cancelled because the merchant doesn't want to serve those that bought the service at a discount.

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    LivingSocial2014-10-23
  10. Helpful (13)

    "Incredible company and opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Torrance, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LivingSocial full-time for more than 3 years

    Pros

    Finally you can sell advertising that works. It goes a long way to sell a product you can be proud of...everyday merchants contact us giving us praise. Fun work environment full of talented sales professionals. Potential for growth is extremely quick for those that shine.

    Cons

    Its a big start-up so expect changes to happen. Tools for the inside team aren't as efficient as they should be however company is making those adjustments.

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    LivingSocial2014-06-11

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