Lloyds Banking Group Reviews in Bristol, England | Glassdoor

Lloyds Banking Group Bristol Reviews

Updated July 19, 2017
35 reviews

Filter

Filter

Bristol, England (UK)

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lloyds Banking Group CEO António Horta-Osório
António Horta-Osório
20 Ratings

35 Employee Reviews

Sort: PopularRatingDate

Pros
  • Lloyds have a great Work-Life Balance - best amongst the London financial services institutions (in 153 reviews)

  • The biggest plus working for LBG was being able to work from home 3 times a week as my role did not require me to be in the office every day (in 32 reviews)

Cons
  • Pay is reflective of the work/life balance, underpaid here vs the market significantly (in 27 reviews)

  • Senior management did not seem too involved (in 49 reviews)

More Pros and Cons

  1. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Marketing Manager in Bristol, England (UK)
    Current Employee - Assistant Marketing Manager in Bristol, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lloyds Banking Group full-time (More than 5 years)

    Pros

    Working environment, flexible working, good teams and people. Annual bonus and share schemes are excellent.

    Cons

    Slow moving and process driven, internally focused making it hard to do right by the customer at times.

    Advice to Management

    Connect with staff more and get out of the glass towers. Often staff know a lot more than agencies.


  2. Helpful (2)

    "Failure to practice what they preach re. mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cost Manager in Bristol, England (UK)
    Former Employee - Cost Manager in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Lloyds Banking Group part-time (More than 5 years)

    Pros

    A major U.K. employer in Finance, paying good salaries, and with the opportunity to earn an annual bonus, share save scheme, staff mortgage rate and other benefits.

    Cons

    Based on personal experience. 1 in 4 people suffer a mental health problem such as anxiety or depression at some point in their lives. Lloyds employs tens of thousands of people, so that's a lot of people who might be struggling. Yet despite having a policy of inclusion and support of people with disabilities, including a "guaranteed interview" policy for applicants with a history of disability such as mental health issues, in reality Lloyds are far from supportive or inclusive.

    Firstly, their attendance policy is unrealistic and punitive for anyone with a long-term health issue, such as anxiety or depression, even though that person may be an excellent employee who does their utmost to be in work and get well. Less than 98% attendance - that's 5 days sick a year for a 9-5 Mon-Fri employee - quickly leads to you being under an attendance review policy that, far from support the employee, puts pressure on you to be in work 98% of the time, and threatens you with dismissal within a short period of time. Hardly conducive to rebuilding and maintaining mental health.

    Their flexible working policy is the opposite of flexible, unless you're a mother returning from maternity leave. So even though you could be a highly-productive and valuable part-time employee, and maintain your health working fewer than 35hrs a week, you are forced to stay full-time, so then your chances of being successful at meeting the attendance requirements of a full-time role are slim, and you're set up to fail.

    To add insult to injury, despite the performance management policy supposedly a) being totally separate from any attendance policy, and b) on paper enabling anyone to get rated as "Good", no matter how long they've been in the role or their attendance, in reality anything less than full attendance and 6+ months experience in a role will see you labelled as "Developing". More than two quarters in a row at this rating means you're then put under a performance management process, on top of the attendance management process.

    The total lack of empathy on the part of HR employees, policies that are utterly unsuited to those with the mental health issues that 1 in 4 of us will suffer in our lives (they seem to have been written for non-mental-health issues, maybe a broken leg or cancer), and line managers who can get away with claiming completion of "diversity and inclusion training" without actually doing it, so are totally uneducated and unprepared to deal with anyone with depression / anxiety, all mean that great employees end up leaving, with their mental health worse than when they first became unwell. In the 21st century this is not just sad, it's a disgrace.

    Advice to Management

    Have a dedicated mental health support policy, and stop using a policy that threatens dismissal for ill health, especially when the employee demonstrates a determination to get well and return to work. Enforce completion of diversity and inclusion training by line managers: 100% compliance, no exceptions. Make flexible working accessible for ALL employees, in ALL functions and roles. Managers / directors seem to bend over backwards to make it work for mothers, but everyone else is declined part-time working due to "business requirements". Better monitoring of performance management, ensuring new-to-role employees and those with health issues are not given a "developing performer" rating unless there really are issues with their performance on the days they are in work.

  3. Helpful (1)

    "Business Architect - Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Bristol, England (UK)
    Former Employee - Anonymous Employee in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lloyds Banking Group full-time (More than a year)

    Pros

    Pay and benefits very good. However, gets taken away if you leave too soon.

    Cons

    Very slow
    Very conservative
    Bullying, pedantic management
    Unbelievable politics
    Poor behaviours
    Poor leadership

    Advice to Management

    Flush out the bullying leaders - stop brushing it under the carpet
    Take away the performance ladder - too politically biased and based on face fitting.
    Be happy to be challenged.


  4. "An enjoyable time but needed a change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Organizational Design Manager in Bristol, England (UK)
    Current Employee - Senior Organizational Design Manager in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lloyds Banking Group full-time (More than 5 years)

    Pros

    GReattach colleagues. Good overall integrity.

    Cons

    Bureaucratic and centralised. A little archaic and slow.


  5. "Quality Assurance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prevention Manager in Bristol, England (UK)
    Former Employee - Prevention Manager in Bristol, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lloyds Banking Group full-time (More than 10 years)

    Pros

    Great package, salary. Positive atmosphere when working in the business areas. Flexible working patterns available, working from home.

    Cons

    Could be better focused on their employees, only focused on bottom line.

    Advice to Management

    Constant change is not always right for the business it would be advantageous to see if the new strategy/structure has been in place historically if proven it has then review lessons learnt.


  6. "Don't expect any career progression - jobs for the boys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Bristol, England (UK)
    Current Employee - Assistant Manager in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Lloyds Banking Group full-time

    Pros

    Good perks of a large corporate
    Good image with peers which should look good on your cv
    Culture is good re diversity, work life balance although not always filtered through to all areas

    Cons

    Don't expect your career progress to be quick - unless you are in with the right management. If you haven't got a degree forget it altogether
    Pay progression very very slow
    Continual programme of restructuring and head count reduction mean some areas of the group completely ineffective

    Advice to Management

    Stand by your cultural pledges and recognise colleagues from all walks have life have something to offer and are worthy of promotion.


  7. "A cog in the engine but very comfortable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Bristol, England (UK)
    Current Employee - Senior Business Analyst in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lloyds Banking Group full-time (More than a year)

    Pros

    Great perks and benefits including car allowances, 4% flex cash, bonus, colleague mortgage etc
    Clear progression routes
    Flexible working
    Huge amount of opportunity

    Cons

    Office Politics
    Slow beast of an organisation due to size
    Big differences in pay scales and the pay across departments.

    Advice to Management

    Facilitate more cross department collaboration

  8. Helpful (4)

    "Good package but constant restructuring and bureaucracy will drive you mad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager-HR in Bristol, England (UK)
    Current Employee - Senior Manager-HR in Bristol, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lloyds Banking Group full-time (More than 5 years)

    Pros

    Pays well, flexible working is good if you're based in head office.

    Cons

    Red tape is inevitable here, they do not empower staff to get anything done. Leadership say the right things, but don't really follow through with action. Too many people who are managers and really shouldn't be. Far too many restructures.

    Advice to Management

    Actions speak louder than words.


  9. "not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bristol, England (UK)
    Former Employee - Manager in Bristol, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lloyds Banking Group full-time (More than a year)

    Pros

    pays the bills and work in a big company

    Cons

    a bit stressful and staff work in focused business areas


  10. "Not recommending to take a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SAP Project Manager in Bristol, England (UK)
    Former Employee - SAP Project Manager in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lloyds Banking Group full-time (More than a year)

    Pros

    nice technical staff, work life balance

    Cons

    Low quality management, starting from Senior management up to CIO. A culture of 'please your manager' is pushed from top to down and aggressively protected. Promotion based on who you know and please not based on what you know, what yo prove you can do, what value you've added and can add.
    Change and continuous improvement - is mentioned in papers as it sounds good, but in practice, if you just try to suggest a change of the current way of working you'll be strongly shut down with 'This is how Lloyds do it'..
    Challenge and empowerment - not accepted and if you have the nerve to challenge your manager, you'll have to expect bad evaluation regardless your excellent feedback from all stakeholders. It is simply forbidden to have different opinion that your manager or any other manager and to express that, trying to show them a different view, an alternative or simply to clarify what they want.
    Ideas and 'innovation' are only accepted if coming from top to down. It is not in management agenda to listen to ideas coming from down to top..
    Rapid process of de-professionalization if working in this environment. Project planning and project assignment is something unknown for most of the employees. Importance of planning, why is required, what is used for etc have been organized as a 'mandatory' course by the end of last year for all employees of that part of Lloyds business..
    Roles and responsibilities unclear - the senior manager doesn't understand the importance of roles and responsibilities. He's view of managing a team is that the team does what he says when he says..and this is the situation in all other teams in the same area of business.
    Too many employees with more than 15 years in Lloyds. I don't know what is the average / LBG, but in department I've been working for, that was on a rate of 95%.
    This is holding the bank to change, to adopt new ideas, to innovate, to give up on current way of evaluation that is totally subjective and in hands of direct line manager.

    Advice to Management

    You really need to change the leadership team from Directors - down to and including Senior managers. Bring new people on board, coming from outside Lloyds if you'd like to survive on market that is now opening to FINTECH companies and services.
    You need an accelerated process of management and processes review and restructure. The bank is still on the market due to inertia, but professional people won't accept to work back in a '70-'80 type of organization.


Showing 35 of 1,101 reviews
Reset Filters