LoJack Reviews | Glassdoor

LoJack Reviews

Updated May 2, 2017
70 reviews

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Full-time Part-time

70 Employee Reviews

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Pros
  • Work/Life balance is pretty good (in 5 reviews)

  • Good benefits, flexible schedule, not micromanaged (in 5 reviews)

Cons
  • little to no growth opportunities (in 3 reviews)

  • No one ever has a plan b,c, or d (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work, fair leadership, do your job and you will succeed

    Cons

    Company is at an infection point

    Advice to Management

    It's been a good run time for change


  2. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Call/Command Center Representative in Hyde Park, MA
    Current Employee - Bilingual Call/Command Center Representative in Hyde Park, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at LoJack (Less than a year)

    Pros

    it's a nice place to start working. good benefits

    Cons

    CALL CENTER EMPLYOYEES NEED MORE.

    Advice to Management

    CUSTOMER SERVIVE DEPARTEMENT IS REALLY IMPORANT FOR YOUR BUISINESS.
    YOU NEED TO CARE MORE ABOUT THE CALL CENTER.


  3. Helpful (3)

    "Happy Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Canton, MA
    Current Employee - Inside Sales in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive thinking management, entrepreneurial spirit and autonomy to manage your business as long as you are within the guidelines of the high standards of the company. It feels good to work at Lojack because we are really doing good by working closely with law enforcement. If you love the automotive business and hate retail hours this is the place to be.....

    Cons

    Honestly dont have any complaints

    Advice to Management

    Stay committed to the plan


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  5. Helpful (2)

    "Business & environment looking up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LoJack full-time (More than 3 years)

    Pros

    New telematics businesses are looking up, New inventory management for dealers is selling, according to last earnings release.
    Good place to work if you want to take challenges on and own a solution
    Small enough company where you can actually own projects and push them ahead

    Cons

    Not a good place if you like to be a part of a big machine where you want to be told what to do at every step


  6. "Sorry excuse for a company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Alpharetta, GA
    Former Employee - Dispatcher in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoJack (More than 3 years)

    Pros

    There are a few, but it is not worth listing them.

    Cons

    Just about everything! STAY AWAY. This place is a joke, along with all of management! This is a Mickey Mouse operations and they prefer it this way. Find out the hard way if you'd like.

    Advice to Management

    Do something at least at least, instead of nothing!


  7. "The times they are a changin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Canton, MA
    Former Employee - Operations in Canton, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at LoJack (More than 5 years)

    Pros

    Good people and positive product

    Cons

    Management doesn't care about employees. You are just a body no matter how long you have worked there.

    Advice to Management

    Care about your employees other than the Board of Directors and you Law Enforcement Liaisons. In this day and age the old boy network is not a good corporate structure.


  8. Helpful (3)

    "A once profitable industry leader has fallen on hard times and may never regain their former glory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LoJack full-time (More than a year)

    Pros

    -Hours were good

    -Free coffee

    -Onsite cafeteria

    Cons

    -There are 3 groups in LoJack. The people in the inner circle, the people on the outside, and the people who are somewhere in between. The people in the inner circle enjoy benefits such as job security and frequent title changes.

    -Closing lots offices and also laying off employees. This happens often and unexpectedly. No one is safe, it's all about saving money.

    -The call center office in california was closed a few years ago and many jobs were lost. However, this company generously offered employees from california to keep their job if they relocate to massachusetts. Which is ridiculous, because who would move half way across the country for $14 an hour?

    -Certain people and certain groups have set ways of doing things. They aren't willing to change or want to change.

    -Raises and bonuses, not consistent. All depends on company's financial performance.

    Advice to Management

    You have to diversify. You can't take the same product, LoJack, and slap it onto cars, trucks, people, etc. and call it diversifying. You also have to change your business model. At one point the relationship with law enforcement and car dealerships were an advantage, but now it's different. The car buying experience is different so it doesn't make sense to rely on car salesman and people at the F&I office to sell your product. Car theft is not a major issue as it once was. Charging $695 for the lojack product makes sense 20 years ago, but not now. A lot of companies like adobe have a subscription based model.

    You basically have to introduce and launch a new product before the Lojack product becomes obsolete. Does it make sense to expand into new markets when you don't have the financial means? Scale back, close shop in unprofitable markets and focus on the ones with potential.


  9. Helpful (1)

    "Lost opportunity for market expansion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoJack full-time (More than 3 years)

    Pros

    Not much to say here.

    Cons

    Management is not willing to expand into new markets. They have been handed opportunities to leverage their brand name into other markets with very little risk but were unwilling to take chances. They do not fathom the competition and rely upon their LEO relationships which are dwindling. They are completely "auto-centric" and don't understand other markets. As to be expected just by regurgitating former car guys and LE retirees into the mix.

    Advice to Management

    Liquidate your entire operation and sell the brand name to some entrepreneurs...


  10. Helpful (1)

    "Going down the tubes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at LoJack full-time (More than 3 years)

    Pros

    Great people, company treats people well

    Cons

    Declining business, no roadmap, no money, layoffs.

    Advice to Management

    Replace yourselves.


  11. Helpful (2)

    "Shaky Future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoJack full-time

    Pros

    Great people and good company to gain experience.

    Cons

    Lower than average pay for the same type of position in the area. Management does not communicate to their employees making it difficult to do your job or know when your doing a good job. Tough place to work if your a woman as it's very "old boys network" and you get treated like a secretary regardless of your position. Constant layoffs. No career growth.

    Advice to Management

    Get rid of CEO and actually hire someone with management experience. Speak to your employees.


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