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LoanCare

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LoanCare Reviews

Updated Dec 6, 2021

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Found 152 of over 153 reviews

2.9
42%
Recommend to a Friend
66%
Approve of CEO
LoanCare President Dave Worrall
Dave Worrall
61 Ratings
Pros
  • "There are some great people that work here(in 8 reviews)

  • "Room for advancement, benefits, guaranteed 40 hours, 401k, lots of room for growth, steady pay(in 4 reviews)

  • Cons
  • "No room for advancement, pay low for what you put up with day to day, people mislead, not understanding of personal issues & doctor appt, etc(in 5 reviews)

  • "I wouldn't recommend this job to NO ONE(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of LoanCare and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years

      Love it

      Dec 6, 2021 - Mortgage Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work, awesome supervisor

      Cons

      No down side, it’s a great place

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    2. 3.0
      Former Employee, more than 10 years

      Long Hours Leads to Burnout and Poorly Staffed

      Nov 12, 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Associates are nice, some management cares, but most push people out the door.

      Cons

      Long hours. I've switched jobs and yet I'm still working 14 to 16 hours every day. LoanCare does not care about people's personal lives.

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    3. 4.0
      Former Employee, less than 1 year

      It's a job not hard at all

      Nov 10, 2021 - Customer Service Representative in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to do ..very accommodating as far as schedules time off etc

      Cons

      Doesn't pay enough otherwise I would have stayed

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    4. 4.0
      Current Employee

      It’s ok

      Nov 6, 2021 - Loan Counselor in Virginia Beach, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, flexible scheduling

      Cons

      Pay, unorganized, training could be better

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    5. 4.0
      Current Employee

      good place to work

      Nov 1, 2021 - Risk Analyst in Norfolk, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunity to working remotely

      Cons

      Benefits are good, but could be better

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    6. 2.0
      Current Employee, less than 1 year

      Unrealistic Expectations

      Nov 9, 2021 - Customer Experience Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent Training with lots of growth opportunity.

      Cons

      They expect you to have a six min average talk time, no wrap time after call, hold for only 30 seconds. They don't care about taking time to truly help the customer and provide a great experience. Supervisors yell to just transfer the call, don't waste time

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    7. 1.0
      Former Employee, less than 1 year

      Crap

      Nov 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing. They claim To be a familt company but have no compassion

      Cons

      Everything. Poor management. Not a family company like they claim

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    8. 2.0
      Former Employee, more than 5 years

      No advancement. Overworked. Understaffed. Under payed. High turnover.

      Oct 22, 2021 - Anonymous Employee in Virginia Beach, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      We did end up moving to remote positions, which can be a perk for most.

      Cons

      Lies about advancement, so you can waste 5+ years of your life and see no changes to your situation despite communicating your needs. Shame on me for believing it for so long.

      Continue reading
      1 person found this review helpful
    9. 2.0
      Former Employee, less than 1 year

      This company has a lot of issues to tackle

      Oct 19, 2021 - Customer Experience Specialist in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Teammates are amazing, Management is great, benefits are good and affordable, work from home, you can choose your schedule.

      Cons

      This company is so disorganized. There are no solutions for customers or employees. Nothing feels worse than telling a customer to call back in 10 days. There are no processes to actually solve problems and the website is the absolute worst.

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    10. 4.0
      Current Employee, more than 1 year

      FHA Reporting

      Sep 26, 2021 - Default Servicing Specialist in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      opportunity for growth and advancement

      Cons

      not a lot training for various positions

      Continue reading
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    Viewing 1 - 10 of 152 Reviews

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