I worked at Locallife (Less than a year)
Start up environment, lots of opportunity for creativity and innovation.
Company is responsive to employees' ideas for change.
High turnover makes it hard to develop strong professional relationships.
A seemingly progressive online company. Building has up-to-date decor and seems like a nice place to work.
Policies an Procedures
Who knows the polocies and procedures of Locallife. It's as if Locallife opened a nice building to support a huge website directory with no plan to manage sales or employees. Management consistantly makes promises they never follow through with. If you ask 3 different people the same question you will receive 3 conflicting answers.
Training was inconsistant and unclear. Management would often give misinformation that you would share with potential customers, only to find out you had lied to the customer and would not be able to follow through with the promises you had made.
Sales Executives were treated like an annoyance that would not go away. When Sales Executives would make suggestions for improvements they would be told to quit whining and just do their jobs. Bad language and yelling was a regular occurence. Management would often make negative remarks about other Sales Executives and roll their eyes or looked disgusted in meetings and trainings. Gossip is a huge issue at Locallife, with middle management being the main source of the problem.
The amount of Sales Executive turn over is huge. In my short time with Locallife I saw 12 Sales Executives come and go.
Advice to Management
Sales Executives are the face of your company. It is bad business to send unhappy employees to present your products. Treat your Sale Ececutives like part of the Locallife team and not like they are the cause of your lack of sales as a whole. When you have so much turn over and failure in your Outside Sales team you may want to take a look at your failures, listen to the people who are actually out making contact with potential customers and make some changes according to what the face of the company says is the problem.
start up company with some potential to grow with some much needed improvements to company policies and procedures. The web design staff is excellent.
unrealistic expectations of the sales reps
abusive treatment and micromanagement of the sales team
A great deal of yelling and bad language is used
Expectations are inconsistent with support given
In the tear and half the company has been open over 40 sales reps have been hired and fired/quit with 15 in the last 3 months. It is a ship that will continue to sink if the culture doesn't change quickly. I feel sorry for any person that takes a position at that company.
Advice to Management
locallife needs a management team that is willing to take responsibility for the lack of sales in the organization instead of putting all the blame on the sales reps. He is abusive in nature and makes inappropriate comments and does not follow through on his commitments. The sales model while can be effective is out dated and there is no consistency in how it is taught. There is a great deal of gossip and negative comments that are made about other sales reps and upper management alike. The product is good but needs a great deal of fine tuning and more focus needs to be paid to the consumer side and less on the malfunctioning directory.
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