Lodging Hospitality Management Reviews | Glassdoor

Lodging Hospitality Management Reviews

Updated January 22, 2017
34 reviews

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Full-time Part-time

2.7
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Robert F. O'Loughlin
16 Ratings

34 Employee Reviews

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  1. Helpful (1)

    "Company is interested in bottom line"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Somewhat flexible schedule.
    Work is fairly simple

    Cons

    Never enough employees
    We get paid the same as banquet staff.
    Company does not care about employees and will stall on pay raises.

    Advice to Management

    Stop treating us like we are expendable.

    Lodging Hospitality Management Response

    Sep 19, 2016 – Corporate Director of Training and Development

    Hello there and thank you for taking the time to share your thoughts. Our associates are the absolute core of what we do, and we are so sorry that this is not the feeling that you are receiving. Your ... More


  2. Helpful (1)

    "Great experience, little compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lodging Hospitality Management full-time (More than 3 years)

    Pros

    the opportunity to grow at LHM is there, if you put in a lot of consistent hard work it will pay off.

    Cons

    work life balance is not present, expectations to work far over 40 hours a week are in the contract. pay is below the industry average, no 401k matching, really no benefits that aren't legally obligated.

    Advice to Management

    pay more, either in cash or in intangibles like better health coverage or 401k matching. and expecting 50 hours at a minimum from your supervisory staff is causing high turn over.

    Lodging Hospitality Management Response

    Jan 23, 2017 – Corporate Director of Training and Development

    Thank you so much for sharing your feedback. We are so glad that you were able to experience the tremendous opportunities that exist from a career growth standpoint within our company. We also want ... More


  3. Helpful (1)

    "Great Pay, Horrible Management, Untrustworthy, Work comes before personal lives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    For those who are young, fresh out of school & without a family such as kids & spouses, this is the best environment to learn from. LHM has a "sink or swim" mentality. You receive very little to zero training & you are thrown in with the fast paced demands of your new role immediately. You have little support from upper management, you will work long hours, nights & weekends & will receive little praise. All of this may sound negative, however, it gives you tough skin & makes you work harder than anyone else in the industry & really, you will find that you work harder than other professionals..period. You'll learn a lot about yourself & if you are able to keep up, there is a lot of room for advancement & promotions.

    Cons

    Little to zero support from upper management, everyone is too busy to invest in you, so you must be able to figure your job out & the expectations of your role on your own & you better do it fast or you will be without a job. Little to zero transparency of the position you are interviewing for upon interviewing. HIGH stress. Long hours. Weekends & holidays. Little work / life balance. They have the "Enterprise" mentality. Use you up, burn you up, spit you out.

    Advice to Management

    You spend a lot of energy, money & wasted time in hiring really great people who you are not willing to be transparent with & develop. Your work environment is very much an "old school" philosophy that isn't working anymore. People want more out of life than working 10 hour days, every weekend & barely seeing the people they love. Micromanaging is essential at times, but not to the degree you all exercise it. Your employees are human beings, not just another trial & error experiment. The demands you place on everyone need to be reevaluated. You have also had your hands on the TOP talent St. Louis has to offer, & you have managed to drive them all away. Think how successful you could be, if the talented people you've had in your clutches over the years still worked for you. If you were able to develop a loyalty, an environment people were yearning to be apart of. To have a business where we are all knocking on your doors, to have a reputation that people would consider to be an honor to be apart of. To be considered one of the best employers to work for instead of one of the worst. If you say the word LHM in this town, you get the same roll of the eyes & expression of "wow, you were put through the ringer" reaction. You own the best hotels in St. Louis & are taking over the city. I truly believe your hearts have to change before real changes within your business are ever made. I hope one day it happens.

    Lodging Hospitality Management Response

    Jan 20, 2017 – Corporate Director of Training and Development

    Good day and thank you so much for the feedback. Please know that this is absolutely not the experience we want any of our associates to ever feel. We try very hard to cultivate a great culture where ... More


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  5. Helpful (1)

    "No growth past middle management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lodging Hospitality Management full-time

    Pros

    Depends on big box vs. small box properties. Smart, hard working employees will move up quickly

    Cons

    Cant go high without an IN with the current upper management.

    Advice to Management

    If you take care of your employees, they will take care of your clients - Richard Branson

    Lodging Hospitality Management Response

    Jan 16, 2017 – Corporate Director of Training and Development

    Thanks so much for providing us with feedback. You are absolutely right that if you take care of your employees, they will take care of the customers. We are so very proud of the many opportunities ... More


  6. Helpful (1)

    "You can find a better company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Saint Louis, MO
    Current Employee - Accountant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lodging Hospitality Management full-time (More than a year)

    Pros

    They will hire right out of college. Hotel discounts for whatever brand you work at. Salary and overtime eligible employees just moved to a 45 hour work week (was 50 hours). Not much else to add.

    Cons

    Not every property has free parking or free lunch. Corporate office is favored. They get hour long lunch breaks. Property employees get 30 minutes. A few people run the entire company. They call the shots in departments that aren't their specialty. Pay is below industry. There is a disconnect between corporate level management and hotel operations. They don't seem to appreciate their people. Benefits are expensive. No match on 401K

    Advice to Management

    Appreciate your staff more. Pay fairly. Offer decent benefits. Match 401K contributions. The last 3 are pretty basic for any average company.

    Lodging Hospitality Management Response

    Dec 21, 2016 – Corporate Director of Training and Development

    Thank you so much for the feedback you have provided. We want you to know that we appreciate our Associates so very much, and we are very concerned that you have not been feeling the love, so to ... More


  7. "Overall a good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lodging Hospitality Management full-time

    Pros

    Great opportunities if you are loyal to the company and willing to work hard to get to where you want to be.

    Cons

    Every organization has its drawbacks but its how the organization responds to the challenges that define it's moral compass.

    Lodging Hospitality Management Response

    Aug 26, 2016 – Corporate Director of Training and Development

    Hello there! Thank you so much for the kind review. We are so glad you have seen the potential opportunities that are there for our Associates. We truly love to see our people reach their goals and ... More


  8. Helpful (2)

    "Ehh, meh."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Back of the House in Saint Louis, MO
    Current Employee - Back of the House in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lodging Hospitality Management full-time (Less than a year)

    Pros

    Great hotel discount benefits
    Pleasant coworkers
    Free employee meals although not of the highest quality or standards.

    Cons

    Low pay for industry standard. Had to pick up slack from lazy temp workers. Did the work of a 4-6 man team as one person on very busy nights, outdated equipment. Gossiping managers. Work-life balance is very hard to maintain due I am the only guy at my station. Terribly high turn over rate and will help with that turn over rate in a few weeks.

    Advice to Management

    Be direct with one's work ethics rather than having people find out through neutral third parties. Have better pay. I'm not saying pay everyone $15/hr because I personally find that ridiculous but at least have a decent pay scale for the little guys. Hire more people so workers wouldn't have to do the work of four people by themselves. You'll have less turn over rates. Better pay raise rate.

    Lodging Hospitality Management Response

    Jul 5, 2016 – Corporate Director of Training and Development

    Thanks so much for the valuable feedback. Great to hear that you are able to enjoy your coworkers and the hotel discounts, these are awesome perks. We are definitely concerned to hear about any of ... More


  9. Helpful (1)

    "The company wants a great experience for its customers, but falls short on retaining experienced employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laundry Mechanic in Saint Louis, MO
    Former Employee - Laundry Mechanic in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Lodging Hospitality Management full-time (More than 5 years)

    Pros

    The company offers good opportunities to learn and grow, especially if you are just starting out in the hospitality industry. Experience can be gained quickly.

    Cons

    Compared to others in the industry, this company doesn't pay the best salaries, and you will top out rather quickly depending on the position you choose.

    Advice to Management

    You can retain quality employees by being more flexible with washed for experienced workers.

    Lodging Hospitality Management Response

    Jul 5, 2016 – Corporate Director of Training and Development

    We would first like to thank you for sharing your experience and feedback with us. Learning and Growth are key initiatives for LHM, and we are so glad that you were able to feel that as an ... More


  10. "Would do it again in a heartbeat."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef in Saint Louis, MO
    Current Employee - Executive Chef in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team atmosphere. Upper management is fantastic and very supportive. Never have to ask twice for equipment. Kitchen team is amazing.

    Cons

    Hard to keep staff employed. Some are not happy about having to pay for parking. But there's plenty of options: there's a $1 per day lot down the street and there's always the metro link.

    Lodging Hospitality Management Response

    Jul 5, 2016 – Corporate Director of Training and Development

    Thank you so much for the feedback! So incredibly happy that you had an awesome experience and that you had a wonderful team. Thanks for the feedback about the parking as well, we will definitely ... More


  11. "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Lodging Hospitality Management full-time (More than a year)

    Pros

    Great training program, lots of support
    Loved all my coworkers, very friendly and give you all the info you need to succeed
    Lots of room for promotions within the company

    Cons

    Long hours and very fast paced
    When short staffed during busy season, would have to work 6-7 days a week, sometimes 10-12 hours a day

    Advice to Management

    Keep mentoring your employees, sticks with them for years to come

    Lodging Hospitality Management Response

    Mar 30, 2016 – Corporate Director of Training and Development

    Thank you so much for your feedback. Sounds like you had a great team that you worked with, that makes us so happy. You are absolutely right that we work in a very fast paced industry and I'm so ... More



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