Lonely Planet Reviews | Glassdoor

Lonely Planet Reviews

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Found 78 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
Luis Cabrera
0 Ratings
Pros
  • "very friendly and helpful colleagues, charming working environment, good work/life balance(in 6 reviews)

  • "Great work life balance, great people(in 7 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    "A re-aligned and exciting future"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lonely Planet full-time for more than 2 years

    Pros

    The negative reviews, while all hitting on very rational issues, are absolutely dated at this point. If you look into the history of the company you can see that there was a shift in management and complete restructure of the company. These reviews were all in the wake of those restructuring pains. Today, LP definitely thrives in the following: - A very talented and passionate digital product team - New, very senior...

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    Cons

    While so much has changed in the past few years for the better, there are still many political battles our digital team is faced with. All verticals of the company have really began to align on our shared vision for the future of LP and it's very exciting. The biggest con is that the talent pool for digital designers and developers in Nashville is exceptionally barren. Our mission to only hire the best definitely has...

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    Advice to Management

    The unique digital product team at Lonely Planet is really under the wraps. It would be wise for management to make the team a bit more discoverable to potential candidates.

  2. "Change is never easy"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Lonely Planet full-time for more than 2 years

    Pros

    Casual work environment, great team, positioning for rapid growth,

    Cons

    Communication is not always clear, Sr. Leadership is under reconstruction (but improving) and vision is not fully put together.

    Advice to Management

    Continue to invest in the right people and get rid of those who are resistant to change. Lonely Planet is still positioned to be a leader in the travel industry but has been hindered by legacy way of thinking. Continue to find ways to carry on the 45-year-old brand but introduce it to the 21st century

  3. Helpful (5)

    "Lost potential"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lonely Planet full-time for more than 2 years

    Pros

    Great brand and co-workers. Wonderful mission. Flexible schedule.

    Cons

    Senior leadership is incompetent. They have no strategy to capitalize on it's editorial content. Lonely Planet is a trusted source for travellers and has the potential to be the goto authority for travel in a age of growing skepticism against public reviews such as TripAdvisor, Google, and etc. There is no clear focus or attempt to synchronize the print and digital aspects.

    Advice to Management

    Hire senior leadership that have a clear vision. Pay your employees better to retain talent and not outside consultants who have no vested interest.

  4. Helpful (3)

    "Constant pivoting of direction made progress nearly impossible"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lonely Planet

    Pros

    Talented people. Creative minds. You get to travel from your desktop. Laid back atmosphere. Friendly coworkers.

    Cons

    As other reviews have mentioned, there is a severe lack of experience at the highest levels of management, leading to a lot of distrust among employees and constant pivoting of where the company should focus. Most of the good leaders end up leaving out of frustration. The inability to recruit high level management has left important positions empty, creating more strain on other departments.

    Advice to Management

    Get out of the way. Let the many smart employees you have on staff do what they are good at.

  5. Helpful (7)

    "Great Brand/Product, Terrible Place to Work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lonely Planet full-time

    Pros

    Lonely Planet has a strong world-wide brand, a legacy of great quality content, incredible art direction and digital design team, and passionate talented employees.

    Cons

    I experienced a passive-aggressive and secretive culture, internal distrust and closed-door meetings, brutal politics, lack of clear direction, lack of communication, lack of feedback, and a low level of process and operational maturity. Management lacks outside experience, maturity, and ability to coach/develop talent.

    Advice to Management

    Not sure where I would start.

  6. Helpful (4)

    "Do not recommend"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lonely Planet full-time

    Pros

    Great people, pto, work from home, and nice office atmosphere.

    Cons

    Confusion throughout all teams. No one seems to be on the same page regarding processes or content. Management needs to be more involved.

    Advice to Management

    Get involved and listen to your team’s suggestions and trust their expertise.

  7. Helpful (9)

    "A place to park your career"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lonely Planet full-time for more than a year

    Pros

    You won't achieve much, but you can park your career here for a while (as long as you're not in management - see below). You'll be surrounded by young, friendly people. You'll have short workdays, long lunches, and time off when you want. You will get little management supervision (but lots of direction). You can work remotely as much as you want.

    Cons

    Regardless of your position, you will likely report directly to the CEO (usually via some informal "group leader") due to the high management attrition and difficulty in recruiting replacements. You will not get performance reviews or business/product updates. Your work will be driven by decisions without discussion and focused on features that are dictated from above rather than discussed. Much of this will be driven...

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    Advice to Management

    The travel publishing business is mature and not growing. Lonely Planet wants to innovate a change. But the digital business is run like it's stuck in the 1990s. So it suffers from a constantly revolving inventory of new managers who quit or are fired in frustration. As per other reviews, Lonely Planet needs to replace senior leadership to fix the persistent issues, and enable proper management of the business overall....

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  8. Helpful (8)

    "Confused Brand"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lonely Planet full-time for more than 6 years

    Pros

    Co-workers and people are awesome at LP

    Cons

    Growth Opportunities, Upper Management, No direction, Communication, Compensation way under averages, No real review process, Ethics

    Advice to Management

    Communication, lack of empathy for employees

  9. Helpful (1)

    "Great People, Great Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Lonely Planet part-time

    Pros

    The people are great, very flexible hours and fantastic support system. The projects are interesting but may get mundane depending on the cycle.

    Cons

    Very little room for growth. Especially with the recent restructuring, many employees (senior and junior) were laid off.

    Advice to Management

    Give employees more potential for growth. There could be more support from the higher-ups.

  10. Helpful (14)

    "Great brand, great product in need of adult management"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lonely Planet full-time for more than 2 years

    Pros

    Lonely planet is absolutely brand you should work for if you like to travel. You can't beat Lonely Planet content. On the content side they have awesome machine that keeps generating great content and ideas.

    Cons

    If you look at LinkedIn you will see lonely planet has had revolving door for CTOs. This is a company that can't figure out how to develop technology that surfaces great content they have. Their management doesn't communicate at all, you will be happy if you receive some note from CEO once in 6 month. They take on product development with goals, milestones in mind. There is no reason why certain projects are done, they...

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    Advice to Management

    Hire someone who know how to manage, communicate with employees. How can you run a company without single person in charge of HR issues. You have no process in place for 6 month/12 month reviews, this is not how you run company.

Found 78 reviews