Long Term Care Partners Reviews | Glassdoor

Long Term Care Partners Reviews

Updated February 5, 2017
9 reviews

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3.5
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Paul E. Forte
4 Ratings

Employee Reviews

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  1. Helpful (1)

    "Pretty Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premium Analyst in Portsmouth, NH
    Current Employee - Premium Analyst in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Long Term Care Partners full-time (More than a year)

    Pros

    Great time off, volunteer paid time off (16 hours a year), able to work remotely, people are extremely nice, managers willing to let you improve your skill base and find you better jobs within the company that suit your needs/skillset better.

    Cons

    Pay isn't on par with other companies in the area, depending on the department - drama, newbies, managers that don't know what is going on.

    Advice to Management

    Give credit where credit is due


  2. "Premium Admin Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Premium Analyst in New Portsmouth, NH
    Former Employee - Insurance Premium Analyst in New Portsmouth, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Long Term Care Partners full-time (More than a year)

    Pros

    Personal development for aspiring career professionals; management has good intentions; nice retierement plan and bonus plan and the best vacation-time benefits; alot to work on to keep everyone busy but not too much; alot of help is provided to the new guys from senior analysts

    Cons

    below average take-home salary; pease tradeport is in a bubble; the consistent repetetiveness of the work gets old after a couple of months/years; not alot of room for improvement despite the word from management that they love to promote from within


  3. Helpful (1)

    "Best job yet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Long Term Care Consultant in Portsmouth, NH
    Former Employee - Certified Long Term Care Consultant in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Long Term Care Partners full-time (More than 10 years)

    Pros

    Great benefits (health, disability and life insurances; matching 401(k); vacation and personal days. Employee appreciation activities. And the work is all about helping people, not entirely about money.

    Cons

    Team leads run hot and cold and sometimes wield more power than they should. More transparency between team leads, management and employees is needed.

    Advice to Management

    More respect from management is needed to level the playing field. Seniority needs to have meaning.


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  5. "Customer Service Representatives are Robots"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service BENEFEDS in Portsmouth, NH
    Former Employee - Customer Service BENEFEDS in Portsmouth, NH
    Approves of CEO

    I worked at Long Term Care Partners full-time (More than a year)

    Pros

    Co-workers were incredibly friendly but thats all this company has to offer.

    Cons

    Management forgot that the reason they got their current contract was because of tenured reps who have dedicated themselves to supreme customer service. Managers have a chip on their shoulder and treat employees like number's. As long as you are leashed to your desk all day and don't ask questions you will do well..don't get too comfortable, they are on a firing spree at the moment and beware if you are coming into this position as a temp, the last class 4 out of 13 were hired and the rest given no notice and fired.

    Advice to Management

    Remember who the people were who worked so hard to secure your contract and start treating employees like people and not numbers.


  6. Helpful (1)

    "customer care consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Portsmouth, NH
    Former Employee - Customer Care Consultant in Portsmouth, NH
    Recommends
    Neutral Outlook

    I worked at Long Term Care Partners full-time (More than 3 years)

    Pros

    good hourly rate, benefits and paid time off. Pleasant atmophere.

    Cons

    dealing with angry people can be hard


  7. Helpful (3)

    "A great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends

    Pros

    The benefits are extraordinary, inclusive with a very generous 401k match, great time off policy, and a significant tuition reimbursement program, just to name a few. The environment is friendly, and there are always fun activities or events coming up to take the bore out of the monotony of a 9-5.

    Cons

    The monetary benefits are less, which is a clear compromise for the generous benefits package.


  8. "Great if you're a full-time employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Full-timers get benefits such as good dental, Friday 15 minute massages, among others
    Excellent work-life balance, and management tries hard to foster a good relationship with employees

    Cons

    A strange passive-aggressive atmosphere
    A lot of restrictions and red-tape given the nature of the work


  9. "Slowly maturing with a lot of growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    The people who work "in the trenches" are wonderful, warm and friendly. The location is awesome. Portsmouth is a great town to work in.

    Cons

    The "higher" up you go on the org chart the more territorial and elitist it gets. I often felt that it was a "2 class" culture. Senior management and the rest. Collaboration was often talked about, but only with the "lower class" and not really carried out. Management was not open to new ideas and keep the lower class at bay. There was no career development or growth outside of what you were already doing in your position. No incentive to improve or grow.

    Advice to Management

    Listen to your people. There are a lot of really dedicated and knowledgeable people who work for you. You do not know everything and need to get a full picture of what is going on. You subordinates are not there to threaten you or to take your job. If you let them grow, you will only grow more.


  10. "Inter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Good working environment with a dynamic team and very challenging work. Learned a lot about business processes

    Cons

    Long hours, management often is not responsive of requests from junior staff