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LongHorn Steakhouse Reviews
Updated Dec 4, 2023
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Found 2,434 of over 2K reviews
69% Recommend to a Friend
83% Approve of CEO
Found 2,428 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Gene Lee
770 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "The other employees all feel entitled to be a boss and managers do nothing about it." (in 108 reviews)
- "Management showed clear favoritism and was not consistent in how they disciplined or executed regulations." (in 26 reviews)
- "Favorites are abundant, typically employees who stand around doing nothing (talking to managers)" (in 11 reviews)
Ratings by Demographics
This rating reflects the overall rating of LongHorn Steakhouse and is not affected by filters.
- 5.0Aug 8, 2023ServerFormer EmployeeJackson, TN
Pros
Quick money, flexible schedule, mostly fun atmosphere
Cons
Mostly mandatory weekends and holidays
- 3.0Nov 29, 2023Manager FOHCurrent Employee, more than 10 yearsTampa, FL
Pros
Darden(Longhorn parent company) for the most part runs the best restaurants in the industry. They know the market, customers, etc much better than other groups. You feel like you are working for a well oiled machine. Benefits and pay are good, not excellent but you trade this off for working for a more solid foundation. Long termers reap some nice vacation times and for the most part they do their best to make sure you get that time. If you're looking for solid and dependable this could be a restaurant group that fits one's needs. A big plus is the 9 brands Darden owns and you get discounts at those other brands when you dine.
Cons
This is a very high stress job(Top 10%). Labor situations are often very tenuous and Labor is run very tight here, so a callout or lack of an employee means you'll be working their position and managing the responsibilities of running the restaurant at the same time. Constantly dealing with broken equipment, AC, etc just gets tedious and adds to stress when having to listen to staff complaints all day. IT here is generally horrible, other restaurant groups are way ahead here. Lastly, guests here can be very problematic, they know this is the restaurant they can get freebies at ease and they play that tune well. Corporate will always believe guest over managers, so one has to be extremely careful dealing with them. Favoritism can also be rampant here.
- 5.0Dec 4, 2023Restaurant ManagerCurrent Employee, more than 3 yearsSlidell, LA
Pros
I love their emphasis on people and great culture!
Cons
In the past, we were consistently working 50-60 hours a week, but they’re making a big effort to improve quality of life.
- 5.0Nov 26, 2023Crew Member/Grill CookCurrent Employee, less than 1 yearWilkes-Barre, PA
Pros
Management is competent, knowledgeable and always willing to help out. Expectations are clearly laid out, anything that's outside of the job description is asked for. Availability is respected. Pay is quite competitive compared to the neighboring restaurants.
Cons
Closing shifts usually result in clocking out at midnight or later.
- 2.0Nov 28, 2023Kitchen Team MemberCurrent Employee, more than 3 years
Pros
Pay is just decent. Discounts are cool.
Cons
You are either the bosses favorite pet, or you can do no right. Workplace politics is out of control. If you want to work here and you are a competent employee, you have to compete against the managers favorite, and if you do so the managers will try to convince you that you are sub par employee to keep you from taking positions they want to give to the employees they like. The managers will expect you to perform at a level they have no chance of keeping up with themselves. They will blatantly lie to your face and call you unprofessional if you prove them wrong. They core values are a joke and go right out of the window when it gets busy, but will expect you to maintain them while Patting their favorite pets for blatantly breaking the rules and standards in pursuit of getting the job done. You will be told not to socialize by managers who talk to much. You will be told to move faster by managers who are much slower than you. You will be told to cook better by managers that cannot cook. The best way to describe this company's way of doing this it's like this, you will watch you manager play stupid games and hand you the stupid prize. They will plan badly and tell you it's because you're not working hard enough. If something goes wrong it is the fault of the house punching bag and never the fault of management's awful planning.
- 3.0Dec 4, 2023Server/BartenderFormer Employee, more than 3 yearsFlorence, KY
Pros
Great job with mediocre management. Great stepping stone
Cons
Management has a hard time being consistent. Like working for a 5 headed learning disabled giraffe that can't talk to itself.
- 5.0Nov 23, 2023Founder and Managing PartnerCurrent Employee, more than 5 yearsBowie, MD
Pros
Benefits are very good and opportunities
Cons
Hours of operations, length of shifts
- 5.0Nov 13, 2023ServerCurrent Employee, more than 5 yearsRock Hill, SC
Pros
-Make great money through tips -good, caring management -Flexible schedule
Cons
-Clientele sometimes -Very fast-paced environment (can be a pro)
- 5.0Nov 16, 2023ServerFormer Employee, more than 3 yearsKennesaw, GA
Pros
One of the best jobs I've ever had!
Cons
I don't have a single con
- 4.0Nov 6, 2023Server/WaiterCurrent Employee
Pros
Most managers are good and helpful. Employee meals is a great bonus. The app is very helpful.
Cons
Managers with passive aggressive and control issues are not well addressed. Double shifts do not have proper breaks established.
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LongHorn Steakhouse Reviews FAQs
LongHorn Steakhouse has an overall rating of 3.8 out of 5, based on over 2,471 reviews left anonymously by employees. 69% of employees would recommend working at LongHorn Steakhouse to a friend and 62% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
69% of LongHorn Steakhouse employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated LongHorn Steakhouse 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at LongHorn Steakhouse to be career development, management, benefits and the cons to be workplace .
