Lookout Reviews | Glassdoor

Lookout Reviews

Updated December 13, 2017
90 reviews

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3.5
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Lookout CEO Jim Dolce
Jim Dolce
55 Ratings

90 Employee Reviews

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Pros
  • Work life balance the best I've seen in any Bay Area company (in 12 reviews)

  • Extremely promising market opportunity; mobile security is where the puck will be (in 11 reviews)

Cons
  • Lot of growing pains - not everybody seems to appreciate difficulties with such growth - leading to friction in a number of places (in 8 reviews)

  • Success and rapid growth led to technical debt, which has been painful to pay down (in 6 reviews)

More Pros and Cons

  1. "Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (More than 3 years)

    Pros

    Awesome team, technology and best work-life balance

    Cons

    Growing pains which are more of opportunities


  2. "Great market opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time

    Pros

    Great market opportunity in next-generation security. Well recognized brand, leader in the company's market in a short period of time. Focused execution.

    Cons

    Lot of growing pains - not everybody seems to appreciate difficulties with such growth - leading to friction in a number of places.

    Advice to Management

    Be nice

  3. "Company is falling apart...."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lookout full-time

    Pros

    very little pros. teams are disjointed. Communication bt. departments is poor. No faith in management. Engineer's are unhappy. Limited resources to get job done. Friday lunches are good.

    Cons

    Place is falling apart. Extremely high attrition rates and poor leadership.
    Moral is at an all time low. No trust in companies future.


  4. Helpful (1)

    "Incredible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lookout full-time

    Pros

    Incredible company, product, office location (both boston and sf), and perks. Every tuesday is bagel tuesday which in the boston office is from Brueggers, and every Friday is catered lunch which varies from local places downtown. Everyone tries their best to support each other and form a collaborative environment.

    Cons

    Teams are very spread out in the office and keep to themselves.


  5. Helpful (7)

    "Lost company with clueless Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lookout full-time

    Pros

    Free (healthy) lunch on Fridays

    Cons

    It's not a startup. If you are looking for thrill, adventure and fast pace work environment, look somewhere else.
     
    It's not an enterprise. If you are looking for an established company with mature group of individuals, process and a good career path, this is not it either.
     
    Then what is it? Good luck trying to figure that out. This one is in a royal mess. With 35%+ attrition, you never know when you will be forced out or you will be forced to leave on your own.

    In the past 9 months, 7 VPs have left and company size has reduced by close to more than 30%

    Culture
    No-one trusts anyone - be it Senior Execs, middle managers or the people on the floor.
    For a company of 200+ people, this one is a political nightmare. No one trusts each other - from Execs to middle-management to engineers. Everyone is ready to blame others without taking accountability on themselves. Bully culture is not just tolerated, but promoted by Execs. No place for Good talent.

    Some Execs have no clue on differentiating Good talent from back talent.
     
    Executive team consists of the most in-experienced individuals ever to have ran a product company. The latest addition to the "C" suite has been a total disaster. This person is a dictator. It is their way or no way. This new individuals was brought to fix a lot of things but in turn has send the company in the deep graves. There is no logic behind re-orgs, planning, hiring, firing. It's all done on a hunch.

    Not just this Exec, entire 2nd layer of leadership across the board is least bothered of the culture they are building (rather destroying).
     
    Try bringing in any change - technology, process, people - and your opinions will be brushed off.
     
    Technology
    Mobile doesn't always translate to cutting edge technologies. There is so much legacy and junk technologies that it would take us 1 year to just migrate over to new stack. Not so much of a startup eh?
     
    Any new technology or idea needs to be pitched and approved by a "selected" group and blessed by Execs. There goes creativity.
     
    Finances & Benefits
    Stock options are peanuts comparing to other companies. Though they will tell you in the interview that they are looking to Exit in next few months, that's not true. There is a long way to go.
     
    No Bonuses
    No 401k match
    Transportation and Other perks are peanuts
     
    No career path or training. You are only as good as how much of an "yes" man or woman you are.

    Advice to Management

    WAKE UP!!!

    1. People are burned
    2. Teams are tired
    3. When was the last time any of you "C" suites had a skip level meeting?
    4. What was the last time you tried to "connect" to individuals - and NO, those Townhalls don't count and neither does those lunches
    5. Unless and until you really don't care about the talent leaving the door, or talent coming in, you ought to take some dire steps to improve culture

    It's ironic that almost every big company is focusing so much on a healthy culture, and this company doesn't do a damn thing about its people.

    Lastly, What were you really thinking when you brought this new Executive on board?


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Executive
    Former Employee - Enterprise Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lookout full-time (More than a year)

    Pros

    Great leadership, laser focussed on one thing -mobile security. A company in transition from just consumer to hybrid model of Enterprise & Consumer.

    Cons

    Transitions are difficult. Longer sales cycles with enterprise accounts as mobile end-point security is a nascent market. Lots of customer education & various approaches.


  7. Helpful (3)

    "Security first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    - great team
    - flexible working times

    Cons

    - company's vision is not clearly defined, gets blurry over time

  8. Helpful (1)

    "Strong team solving real (but very hard) problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (Less than a year)

    Pros

    Team is dedicated to making the world a better place
    Management is ruthless in terms of execution
    Solving real problems for real customers

    Cons

    Space is rapidly evolving and it is difficult to keep up with all the advances in the various spaces that make up "mobile security"
    Some products are a little early to market
    Tendency to grab new talent rather than promote from within

    Advice to Management

    Keep communicating, especially about successes, failures and momentum.
    Invest in the people that are here now.


  9. Helpful (5)

    "Political and toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    There are "some" great engineers in the company left.
    The company has good brand recognition in the security space but this is fading rapidly.
    The location is right in front of bart station.

    Cons

    Top management had been completely disconnected with the engineering team.
    Company has become extremely political with favoritism towards few individuals who are have been long in the company.
    Many engineers have less exposure and its their first company they worked for.
    People speak behind your back a lot and play cheap games.
    Extremely high attrition rate withgood Employees leave or they are pushed to leave because of the toxic culture.
    And the rest dont care about the company and are happy to keep their jobs for now.
    Many top managements especially in engineering had high ego's and played games, but too late to kick them out now.

    Advice to Management

    If you don't value engineering and value politics and favoritism. Don't forget your not the only security startup out there.


  10. Helpful (5)

    "Successful (yet hard) transition from an app company to a global security leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time

    Pros

    Leader in the Mobile Security market for individuals and enterprises
    Hard technical challenges
    People who want to "do the right thing"
    GIANT market opportunity and upside for employee equity
    Technology platform investment is FINALLY paying off (e.g. service deployment, one legacy service, etc were painful for last few years ).

    Cons

    Transition from a consumer app company to a global security company that serves both enterprise and consumers has been difficult, though changing your DNA never is easy.
    If you're looking for a place to coast and do little work, this is not the place.

    Advice to Management

    Make sure to invest to preserve the startup energy that led us to where we are (delivering slowly, yet on time is not a good thing).
    Keep investing in BOTH the enterprise and consumer markets, they are extremely complementary and have lots of upside.
    New leadership hires are very good (at multiple levels of the company). Make sure to focus on having the best and managing those who aren't the best out.


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