Lookout Reviews | Glassdoor

Lookout Reviews

Updated April 11, 2017
69 reviews

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3.4
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Lookout CEO Jim Dolce
Jim Dolce
37 Ratings

69 Employee Reviews

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Pros
  • Work life balance the best I've seen in any Bay Area company (in 11 reviews)

  • People work together to solve problems, hard to work with people generally get weeded out quick (in 4 reviews)

Cons
  • Some technical debt, mostly around infrastructure, can be a pain to deal with (in 6 reviews)

  • Growing pains of redoing/improving infrastructure (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Smart people, amazing opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (Less than a year)

    Pros

    - Lookout is full of people who are collaborative, fun, and super smart!
    - Complex technical space and opportunity to make an impact solving those challenges
    - Intersection of three key areas of big data, security, and mobile
    - Relatable technology with a mission that is relevant to both individuals and businesses
    - Serious business with opportunity to breakout in a new market

    Cons

    Significant progress has been made on the shift from purely consumer to a combination of consumer and enterprise, but still some work to do to complete that effort in order to capitalize on the opportunity. This has also required changes in leadership and management over the past couple of years, which has been a challenging transition but seems to be heading in the right direction.

    Advice to Management

    Keep the focus on how we'll achieve the opportunity ahead of us. Communicate more often and frequently to help everyone see the vision that you're driving.


  2. Helpful (3)

    "Fortunate to be working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    Extremely promising market opportunity; mobile security is where the puck will be
    Strong technology platform; years of experience developing a robust, market-leading solution
    Great engineering and product teams; deep pool of talent and expertise
    Seasoned and experienced management team; know where to take the company and how to get there
    Fun and exciting place to work; we all play a role toward the company's success

    Cons

    Early stage market that is rapidly developing; creates uncertainty for those who have not done this before
    Working here requires agility and nimbleness; can be challenging if you're not comfortable in that type of environment

    Advice to Management

    Keep executing the strategy and plan, keep communicating on the positive progress being made in the market


  3. Helpful (1)

    "A promising company maturing into an enterprise player"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    Lookout is maturing from a consumer app company into a streamlined enterprise player. As part of that maturing process, there are growing pains as services are reviewed, roles are shifted, and priorities can evolve. Overall, I'm positive in the direction the company is heading from a product, senior leadership, and business perspective.

    Cons

    Turnover in some areas is making it difficult to gain traction and move initiatives forward.

    Advice to Management

    Focus on retaining staff and continue to simplify your workflows, systems, processes.


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  5. Helpful (2)

    "I am able to move the needle, great work-life balance, love the people, the pace..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Engineer in San Francisco, CA
    Current Employee - Staff Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    - I'm able to make a difference
    - I am learning while contributing
    - Great work life balance
    - Very smart co-workers.
    - Head of engineering is very open to feedback, change and very accessible
     - Very strong management team (CHRO, COO, CFO, Head of Eng, Head of Product and CEO).

    Cons

    You can't hide unlike a big company. If you're someone who's looking for a 9 to 5 job and a paycheck, this is not for you. You have to be committed, you have to be passionate, and you have to work collaboratively. if that's not who you are, you're looking at the wrong company.

    Advice to Management

    - "up" your communication. we're doing some really amazing stuff but we're being too humble internally and externally.


  6. Helpful (1)

    "Changing for the better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Francisco, CA
    Current Employee - Anonymous in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    - The leadership team is focusing on a unified vision for the company with the employees feedback in mind.
    - Communication throughout the company has improved.
    - People seem overall happier, the culture is starting to lighten up.

    Cons

    - lower level, less experienced managers need more coaching to become a good manager and keep high talent employees.
    - Senior leadership should work on becoming more approachable to employees

    Advice to Management

    - Keep up the good work on communicating to employees and hearing their feedback.
    - Try to be more accessible to employees.


  7. Helpful (6)

    "Great company with plenty of interesting technical challenges"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (Less than a year)

    Pros

    If you're looking for interesting technical challenges, working on leading mobile security product in the market, cutting edge technology stack and opportunity to make business-wide impact regardless of your role, Lookout is a great company to work for.

    For a company that has been around a while, they have reinvented themselves in the past two years and the engineering leadership team is now very focused on investing into product quality, scalability and developer productivity.

    Cons

    Having been at Lookout for less than a year, I can tell that there have been some ups and downs over the last few years with product and organizational transformation. Product, technology and organizational roles evolved, but unfortunately some folks could not embrace the change, and hence some negative reviews here. The leadership here understands the challenges and I see them trying harder to increase communication and address some of the improvement areas.

    If you come to Lookout with the motivation to create solutions alongside problems and play for the team, this section will be null come time for your glassdoor review. If you only focus on the problems, then I guess there’s a few nonmaterial entries for this section.

    Advice to Management

    We have a great product - focus on delivering it to the market. Continue investing in employees who perform, embrace company values and drive innovation.


  8. Helpful (4)

    "Security experts learning corporate life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    * Some very smart security researchers
    * Growing customer base and secure runway
    * New architectures and challenges for those who can step up

    Cons

    * The secure runway comes with some budgeting restrictions above what most high rise SF startups see.
    * There has been some high employee turnover as of late
    * Some of the architectures are still in flux

    Advice to Management

    * Need a benevolent dictator on the architecture side, and focus to implement


  9. Helpful (6)

    "Struggling late stage startup in SF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior DevOps Engineer in San Francisco, CA
    Current Employee - Senior DevOps Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lookout full-time (More than a year)

    Pros

    Good work life balance. Normal working hours is from 10 to 4:30. Not much pressure to deliver tasks on time, as long as you can come up with decent excuses. Good office location with decent benefits

    Cons

    More than 1/3 of employees are either VPs, Directors or managers. Lots of meetings without any results. CEO doesn't communicate with anyone. Lack of investments in R&D while wasting tons of money in recruiting department

    Advice to Management

    Good luck!


  10. Helpful (5)

    "Sr. Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA
    Negative Outlook
    No opinion of CEO

    I worked at Lookout full-time (More than a year)

    Pros

    Colleagues are nice and smart
    Nice office with great view
    Free Friday lunch
    Gym and transportation benefits

    Cons

    Management problem
    Engineers do not really know what happened to company, at least second part of the year in 2017
    Lots of smart people have left the company


  11. Helpful (6)

    "Promising momentum, big opportunities ahead."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookout full-time (More than 3 years)

    Pros

    - Lookout is a market leader in mobile security on both the consumer and enterprise side of the business, with a deep roster of impressive customers, venture backers, and industry partnerships to support this momentum.

    - Lookout continues to push the envelope in the consumer market, with a majorly redesigned product and industry-leading feature development. Mobile security threats to consumers continue to grow and evolve worldwide, which keeps this business ever-engaging and interesting.

    - The enterprise mobile security market, while still in the early stages of the market maturity curve, is quickly accelerating and shaping into what will likely become a multi-billion dollar market. Lookout, with continued execution and focus, has the opportunity to extend its early lead and capture a market-dominant share of that enormous value.

    - At Lookout you will find yourself surrounded by smart, fun, and passionate colleagues and you get to go home at the end of the day knowing that your contributions helped protect people and their data and that honestly feels good

    Cons

    Yes, Lookout's transition from a pure consumer company to a consumer and enterprise-facing company has not been smooth.

    The company has faced high attrition rates, cultural clashes, and a yes, a degradation of some of the luxury perks often associated with high-profile SV startups. Today, however, it feels like Lookout has largely put this tumultuous chapter behind it and is beginning a new chapter of renewed optimism and a shared sense of purpose: a commitment to build a lasting and sustainable business while making the world a safer place for businesses and individuals alike.

    Are things perfect? No. There are still real problems to be fixed and some pockets of negativity, but they now feel more normal and typical, and not systemic in nature. The executive leadership team is now stable and seasoned, the product and engineering teams are more disciplined and dependable in their delivery, key areas of tech debt have been fixed and those that haven't continue to improve, and recent growth metrics are exciting.

    Advice to Management

    - Continue to develop your leadership training program and recognize and reward distinguished achievements; make the path to career advancement at Lookout quantitatively clear and more consistent across the organization.

    - Based on recent negative reviews here it sounds like there are a few problematic managers who, at best, are failing to address employee grievances, and at worst, are the direct cause of these grievances. Where these grievances are within a manger's ability to control I think we could benefit from a more rigorously following of the Netflix mantra of "adequate performance gets a generous severance package". Poisonous wells of negativity tend to self-perpetuate and leak into other areas of the organization.


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