LoopUp Reviews | Glassdoor

LoopUp Reviews

Updated Feb 25, 2020

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3.7
65%
Recommend to a Friend
91%
Approve of CEO
LoopUp Co-CEOs Steve Flavell & Michael Hughes (no image)
Steve Flavell & Michael Hughes
47 Ratings
  1. Helpful (4)

    "Do NOT work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - BDA in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoopUp full-time for more than a year

    Pros

    -nothing to be honest

    Cons

    -prey on recent graduates who don't know better and take a role here only to HATE their lives afterwards. -You role will only consist of: making 100 cold calls a day -copying and pasting emails - sometimes these are "Happy Friday" emails You're expected to hit an unrealistic quota but are given NO COMMISSION for booked meetings. I'm pretty sure that's illegal and if not frowned upon. I have worked for numerous sales organizations that pay me $50-75 per booked meeting, but LoopUp will NEVER do that. -You make commission as a pod. Yeah, so guess what: if you're working your butt off to book a ton of meetings and some of them close you have to share that commission with your entire pod. -You make around or less than $3,000 a month. Guess what? Rent in SF is $1500 a month. So have fun spending half your pay on rent. -Toxic work environment. -High turnover -ALSO if it couldnt get any worse, YOU ARENT EVEN SELLING A GREAT PRODUCT. LoopUp is SO far behind other conferencing companies like Zoom. Have fun trying to cold call a CIO and get him/her to even agree to a conversation with you if they're using Zoom. -Oh and when the company went public they "forgot" to invite their female director of sales who has been with them for 10+ years and closed one of their largest accounts in the history of their company. ARE YOU KIDDING ME? This person is a sweetheart and absolutely amazing at her job and you dont invite her to your IPO?

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    LoopUp2019-05-30
  2. Helpful (4)

    "This company is terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BDA in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at LoopUp full-time for less than a year

    Pros

    They have snacks in the kitchen.

    Cons

    This company is terrible. They lie to applicants about how good LoopUp is doing and how much the company is growing because they're desperate to get new hires. The truth is--this company is actually failing and they're closing down their offices because they can barely keep the lights on at this rinky-dink operation. If you're a recent college grad, then you're exactly the type of person they're trying to trick into working for them (because you probably don't know any better). But if you're familiar with working in sales and how commission structures work, then you wouldn't even think twice about working for LoopUp. The way commission works here is unlike any other company (and that's a bad thing). They use "watermarks" so your commission for the sales you make are not even guaranteed. Also, in the very rare instances that you do receive a commission, you have to share it with your pod--so it ends up being next to nothing. (What's the point of being in sales if you're not getting paid in commission anyway?) You're probably thinking, "well I just want to work here to get my foot in the door with sales, then maybe I'll switch companies in the future." Unfortunately, you're not going to learn and valuable skills at this company, so good luck with that. 100% of your job is just cold calling people for 8 hours a day. Sorry to break it to you, but cold calling isn't really a "skill" that any company or employer is going to be impressed with. Also, the pay is extremely low compared to other companies. Entry level sales jobs at other companies pay significantly more than the "higher ups" and management at LoopUp get paid (which explains why they're so miserable and a lot of them end up quitting and changing companies). Turn over rate here is high and for a good reason. Also, they promise a lot of really good benefits for the company, but when it comes time to actually try using these benefits--they make it extremely difficult. They'll promise you a company card to put your expenses on and then never mail you the card. (Yes really). I'm doing you a huge favor when I tell you to apply somewhere else and to stay far away from this company. But don't take my word for it, just look at all of the other reviews for this failing company.

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    LoopUp2019-04-22
  3. Helpful (3)

    "Great Job"

    StarStarStarStarStar
    Current Employee - Business Development Associate 

    I have been working at LoopUp full-time for less than a year

    Pros

    Everything is positive so far

    Cons

    Just typical things true to any job, nothing glaring

    LoopUp2019-01-27
  4. Helpful (9)

    "Current Graduates Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoopUp full-time for more than a year

    Pros

    The health insurance is good

    Cons

    I'm assuming you're a recent graduate or someone looking to get into sales. Please save yourself time and energy and dont come here. They've probably given you the story on how they are growing super rapidly and expanding worldwide. Thats a lie. They are only expanding their sales teams and not investing in innovating or improving the product. In a competitive market which requires video, LoopUp has failed to adapt. No video, no chat integration, etc. Meanwhile Zoom, Skype, WebX are all improving and innovating their products. To be fair, the engineers are all talented and work with what they are given. They are all very good engineers with great backgrounds and qualifications. The Sales teams, not so much. They hire recent grads since they know that you are perhaps a bit more gullible and will eat up the story of moving up the corporate ladder quickly. All this while paying you under market-level salaries. Now I understand you're thinking that salespeople make money through commission, and you're right. However, not at LoopUp. They have a high watermark structure, meaning you ONLY GET COMMISSION ON NEW REVENUE. Imagine you chase someone for a year and the account is worth $10k and they max out their spending during their 1st month. Well, congrats! You're only getting commission during that one month unless they go over $10k spent, which is HIGHLY unlikely. The people are no better. Management is incompetent and very irresponsible. The COO has absolutely no idea what he is doing, or at least thats projected through his decisions. The US Directors provide absolutely no leadership. Now for those in SF, your fellow BDA's and SE's provide you with very few learning opportunities. As a matter of fact, some will try to go behind your back when they see that you are working hard and doing well. A particular SE has actually yelled at fellow BDA's for booking meetings for her since she 'wasn't prepared for them'. She will stress over meetings and will perform badly in them and turn around and blame the BDA's who booked them. Whenever she is in a bad mood, the entire office will know it, as she will take it out on others. In short, the office culture and management is very toxic. It allows you to learn nothing other than how to make 100+ cold calls to people who do not want to talk to you (A skill and duty which is bound to become obsolete within the next years) . If you've gotten an offer, my only advice is to think it out. Make a Linkedin account and message former employees from the SF office and get their perspective. Most will tell you that they've left due to the toxicity of the office and its clique of particular individuals, as well as due to the incompetence of the leadership teams.

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    LoopUp2019-02-08
  5. Helpful (4)

    "Business Development Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LoopUp full-time

    Pros

    - great healthcare and management is flexible with PTO

    Cons

    - everything done is entirely out of date. you will spend HOURS copying and pasting hundreds of emails, 90% of the time getting zero responses. - there is no organization, and management is no help - you are basically a telemarketer, expected to cold call at least 100 times a day - because management is based out of the UK they are clueless about how to operate sales teams in the US because of difference in culture - they will boast about your opportunity to grow within the company yet "growth" entails enduring a long outdated process with hardly any pay raise - commission is team based. no matter how well you do you will rely on a sales executives to actually close deals before you see anything. - the commission structure is one of the strangest i have ever seen. as a BDA you soon find out it doesn't matter how many meetings you book because you do not directly see any commission because of it. there is no incentive. - micromanagement is prevalent

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    LoopUp2018-12-06
  6. Helpful (19)

    "Optical Illusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at LoopUp full-time for less than a year

    Pros

    For the New York office, you get to work in a WeWork space. That's about it. Opportunities available to visit Boston, San Fran, and maybe the HQ in London if you're lucky. Free healthcare as well.

    Cons

    I want to be completely transparent with who ever reads this review, because if I can guess, you're about to graduate college and are looking to move to NYC for your first job and are considering applying or have done so already and have accepted an offer from them. I'll start with the culture. When I started at LoopUp, the culture and office and environment was very relaxed, collaborative, and you actually felt like you were coming into a family. We had happy hours, we hung out outside of work, it seemed like the perfect mix of work and play which is important to have. But after a few months, the culture slowly shifted from that to something that requires you to walk on egg shells, to not feel like you have a voice, to literally dread coming into work everyday. You are also singled out and made to feel like a pariah if you don't eat, sleep, and breathe conference calling, and are made so uncomfortable and alone until you start faking positivity and then management will leave you alone. Which leads me to my next point: the job, the day to day, and the perception of the job versus the reality of the situation. The job, albeit being advertised to be a very dynamic position, is nothing like it. You're a telemarketer. You're a telemarketer with a fancy title to hide the fact that you're a telemarketer. y Management will say that it's not luck, but thats false. It's 100% luck. Maybe you'll have someone answer, but 75% of the time they hang up on you, unsubscribe from your email, or tell you no thanks on linkedin. There's nothing else you can do, but management doesn't see it like that. They've been with the company for so long, and if you're struggling, be prepared for incredibly uncomfortable and threatening conversations where you're constantly asked "what can you do differently?" and you just sit there because you both know that there's nothing you can do. This ties in to my next point about the pay and commission structure. If you didn't know already, LoopUp is an English company, and with that, you're pay frequency is once a month. ONCE. A. MONTH. So if you're moving to the city from out of state, you're going to struggle extremely hard to pay rent, pay for your subway card, and basically have a social life and you're going to have to rely on your parents or whoever for financial aid. The only redeeming quality is that this past January as an act of desperation the senior level executives raised the base salary by $7k because a lot of people were leaving because of it. This wouldn't be an issue if you were constantly getting commission every month, but this isn't the case. And commission is the only reason why anyone gets into sales. At LoopUp the commission structure is incredibly perplexing and complicated. It's not like in a normal role where you close a client and then get commission based off of how much the annual reward would be, here its based off ramping, usage, watermarks, etc. B. Also, there is a 401k plan, but the company doesn't match, which is pretty demoralizing as theres really no point of contributing to one if there's no match. Perhaps the biggest issue here is that there is no HR. There is no managerial training, and management is disrespectful and uses fear mongering as a tactic to try and motivate you to perform. There is not a single person who is happy in that office. In any sales environment, you're never as good as your last month. So if you had a good month, and then a slower one the next, be prepared to go from being praised to ostracized in a matter of days. They will ask you to stay late to call, to come in on Saturdays and give up your weekends. Completely ridiculous. This office is the most toxic environment I've ever seen.

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    LoopUp2018-05-10
  7. Helpful (3)

    "Great company , plenty of potential to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoopUp full-time for more than a year

    Pros

    Very caring about development and growth. Friendly atmosphere , lot of room to grow.

    Cons

    Communication needs to be improved.

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    LoopUp2018-04-18
  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoopUp full-time for more than a year

    Pros

    Great place to learn sales, fun atmosphere

    Cons

    Pay could have been better

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    LoopUp2018-01-16
  9. Helpful (1)

    "Business Development Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoopUp full-time

    Pros

    Amazing people that make it worth coming into the office every single day. Truly a special environment!

    Cons

    Lack of upward mobility for long term employees.

    LoopUp2017-07-25
  10. "Best place to learn all about sales!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoopUp full-time

    Pros

    - Fantastic team environment - Hands on, client facing interactions right from the start - Competition at a global level - great to see your name top of the board

    Cons

    - Cold calling can be daunting, demotivating, but also a great boost if you succeed

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    LoopUp2017-06-14
Found 67 reviews