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    Lord & Taylor Reviews

    Updated July 20, 2017
    698 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Lord & Taylor Chairman Richard A. Baker
    Richard A. Baker
    232 Ratings

    698 Employee Reviews

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    Pros

    • Fun place to work, good training sessions, customer oriented, great employee discount (in 67 reviews)

    • Great work environment, Lovely people to work with (in 21 reviews)

    Cons

    • No employee discount unless you take out a credit card (in 34 reviews)

    • No work life balance- in fact, my job was threatened if I would request a Sunday off or could not work an evening shift (in 14 reviews)

    More Pros and Cons

    1. "Seasonal"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Lord & Taylor part-time

      Pros

      Friendly atmosphere, snack breaks, good pay

      Cons

      management and supervisors were a little unorganized and there's lots of standing around.

    2. "Friendly co-workers, focus is on the numbers, too much pressure for some employees"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Scarsdale, NY
      Former Employee - Sales Associate in Scarsdale, NY
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Lord & Taylor part-time (More than 5 years)

      Pros

      You meet a lot of nice people and you help people find what they want which makes them happy which makes you feel good. It's a service oriented job so customer service is the number one goal!

      Cons

      Some departments work on commission only, which makes the atmosphere among the employees in those areas very tense. A lot of these employees are grumpy.

      Advice to Management

      Acknowledge employees who are doing their job well by giving increases for individual performance. Not .05 across the board. You will increase your employees' performance.

      3. Join the Lord & Taylor team
      See Our Latest Jobs

    3. "Commissioned Sales Assosciate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in Salem, NH
      Current Employee - Retail Sales Associate in Salem, NH
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Lord & Taylor full-time

      Pros

      Great work environment, Lovely people to work with

      Cons

      Can be exhausting, constant movement, rude customers

    4. "Excellent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Wilkes-Barre, PA
      Former Employee - Anonymous Employee in Wilkes-Barre, PA
      Recommends
      Positive Outlook

      I worked at Lord & Taylor full-time

      Pros

      Very organized and An all around Pleßsant place to work.

      Cons

      Some of the seasoned employees get intimidated By new faces.

      Advice to Management

      Keep up the good work.

    5. "Area Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Lord & Taylor full-time

      Pros

      Wonderful staff and great to work with! Paid well! Depending on the management team, very accommodating to work/life balance.

      Cons

      Many unforeseen changes. Overall, it lowered team morale. No clear direction for the future as far as strategy or personal growth. Seemed like everyone was waiting to see what position was on the chopping block next.

    6. "great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Lord & Taylor part-time (More than 5 years)

      Pros

      great environment to work at

      Cons

      no cons noted at the job

      Advice to Management

      none

    7. "Sales Associate"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Lord & Taylor part-time

      Pros

      Good coworkers, fun interaction with customers

      Cons

      Long hours sometimes & hard to get coverage.

    8. "I'm sure the circus is a more organized place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cosmetics Counter Manager
      Former Employee - Cosmetics Counter Manager
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Lord & Taylor full-time (More than a year)

      Pros

      Good for resume building experience, but not much else. I've worked for many retailers in my life, yet this was the worst.

      Cons

      Management has unrealistic expectations of staff considering there's little business.
      High turnover rate (especially in cosmetics) makes it difficult to maintain a consistent clientele base.

      Advice to Management

      Stop setting such high expectations for staff, when you know the clientele is sparse and inconsistent.

    9. Helpful (2)

      "On Shaky Ground"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - AREA SALES MANAGER in Boston, MA
      Former Employee - AREA SALES MANAGER in Boston, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Lord & Taylor full-time (More than 3 years)

      Pros

      Decent discount & PTO policies

      Cons

      Weak, unimaginative middle and upper management. (Many of whom were previously let-go by Macy's.) Years of startling sales trends, across all locations, previously hidden by Saks/Bay public sales reports. Hard to use PTO, as there are endless "Charity" & other Sales events. Work most/all holidays, most weekends and 2-4 evenings per week. Comp time only at Christmas, when 6 day weeks are required.

      Advice to Management

      Recruit smarter, more business-focused management, rather than a succession of burned out retreads from other failing retail operations. A good manager can run anything, and doesn't need to come from retail. Plus, give up the sick "Visit Culture," where everyone works open to beyond close, preparing the store for a visit from some big wig who'll be forced out within the year. If a store is well-run, that foolishness is unnecessary.

    10. "Great Company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Lord & Taylor full-time

      Pros

      Flexible schedule, great salary, great experience

      Cons

      Must be available to work weekends

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