Love's Travel Stops & Country Stores Reviews | Glassdoor

Love's Travel Stops & Country Stores Reviews

Updated December 17, 2018
569 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Love's Travel Stops & Country Stores Founder and Executive Chairman Tom Love
Tom Love
359 Ratings

Employee Reviews

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Pros
Cons
  • "No work life balance, Fake Management" (in 15 reviews)

  • "Upper management has no backbone to do what is best for the store" (in 30 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Love's Travel Stops & Country Stores full-time (More than a year)

    Pros

    The potential for growth is unlimited, as long as you give yourself a plan, and communicate it to your district manager and any other supervisors, they will help you reach the goal that you set for yourself.

    Cons

    Long hours, and some stores are not what loves is about.

    Advice to Management

    Keep doing what you are doing, I love the family atmosphere that you set out to achieve.

    Love's Travel Stops & Country Stores Response

    Oct 3, 2018 – Communications

    Thank you for this review! Love's is proud to offer growth opportunities to its outstanding employees. We wouldn't be where we are today without the amazing teams across the nation.


  2. "Who is really awesome that people are really kind and very very helpful and it was a really nice place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Love's Travel Stops & Country Stores full-time (More than 10 years)

    Pros

    It was a really good experience working with all those kind co-workers and considerate bosses

    Cons

    Sometimes it was stressful but it was a good place to work

    Advice to Management

    Keep the employees happy and proud that they're working at a nice job and they get rewards out of it

  3. "Great place to work, but expect to work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Love's Travel Stops & Country Stores full-time (More than a year)

    Pros

    Love's is a great company with a very employee friendly environment. There are plenty of opportunities for advancement from within. They are rapidly expanding opening about 40 brand new locations per year. The pay is very competitive, and if you factor in the profit sharing, it is amongst the best in the country for the retail industry. They have great health benefits, dental, vision, accident insurance, offer 401k with company match, holiday pay, vacation after 6 months, quarterly bonus, and an amazing profit sharing plan (must be employed 3 years to be vested). There are a lot of reviews on glass door about not having a work life balance. Some are true, some are not. As in most retail management positions, your days off depend on your crew. If you properly staff your store, a work life balance is very attainable, as the company encourages fair labor scheduling and for full time employees to get their two days off together on a regular basis. General Managers work Monday through Friday, with most weekends off. I have also witnessed the company be extremely flexible with employees who have had family emergencies, medical issues, personal problems, or anything that would necessitate time away from work. They offer free counseling sessions for employees, and even have an emergency relief fund to help qualified team members who need assistance. Most of the supervision all the way up to ownership are great (look up Jenny Love Meyer on Twitter), though there are a few exceptions. Overall I enjoy working for Love's. They take care of the people who take care of their customers. This is true. Most of the people I know of really enjoy their jobs here.

    Cons

    There are cons, mystery shop program that will pick you apart and show no mercy. Tire pass is a program that rarely operates correctly and is universally hated. Scheduling can be bad, especially for operations managers, assistant managers, and shift leaders. Most of the cons are things common to the travel industry and the retail industry as a whole, such as lazy or undependable employees, call ins, unreasonable customers, etc. More pros than cons.

    Advice to Management

    Consistently live the pledge, do what is right for our employees, including GMs and DMs. Continue to focus on culture change, continue to celebrate employees and recognize them for their hard work. Keep moving in the right direction.


  4. "Shift Lead"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Love's Travel Stops & Country Stores full-time

    Pros

    Fun times during the beginning

    Cons

    Things change after new management steps in


  5. "Benefits"

    StarStarStarStarStar
    Current Employee - Accountant in Oklahoma City, OK
    Current Employee - Accountant in Oklahoma City, OK

    I have been working at Love's Travel Stops & Country Stores full-time (More than 8 years)

    Pros

    Good healthcare benefits. I like the fact that we have a options to choose from HSA to traditional Plan A or Plan B.

    Cons

    No cons on benefits as they are very good/competitive.

    Advice to Management

    Keep improving the benefits!

    Love's Travel Stops & Country Stores Response

    Dec 3, 2018 – Communications

    Love's is proud to offer quality health benefits to its employees. We appreciate the review!


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Love's Travel Stops & Country Stores full-time

    Pros

    Challenging environment with a lot of opportunity to learn various business capabilities and functions across various industries

    Cons

    If you do not enjoy a fast pace, this is not the company for you.

    Love's Travel Stops & Country Stores Response

    Dec 3, 2018 – Communications

    You're correct - it is a rapidly growing company! We love training from within and offering ample learning opportunities to our employees.


  7. Helpful (1)

    "Great people who care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant General Manager in Lexington-Fayette, KY
    Former Employee - Restaurant General Manager in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Love's Travel Stops & Country Stores full-time (More than 3 years)

    Pros

    Love’s creates an environment that is very employee centered. They have a great set of values and invest in their people. They make it possible to grow your career and be a part of a quickly growing industry. Great benefits and pay.

    Cons

    Horrible work/life balance. Extremely demanding and stressful. The company is growing so quickly that they are losing focus on the core values that have carried them is far. Too many promises for promotion are made that never get carried through on. Too many DM’s and Divisionals who don’t have their teams best interest at heart.

    Advice to Management

    Focus on your people at all branches of hierarchy. Check in on DM and DD interaction and progress. Make training the top priority it used to be.

    Love's Travel Stops & Country Stores Response

    Dec 3, 2018 – Communications

    Thank you for taking the time to post this review. We are incredibly grateful for our employees from coast to coast. They are the heartbeat of Love's. We've also shared the management interaction... More

  8. "Great call center work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Approves of CEO

    I worked at Love's Travel Stops & Country Stores full-time (Less than a year)

    Pros

    Positive attitude environment to work in

    Cons

    Inconsistent info regarding how to perform work from managers

    Advice to Management

    Dont switch your teams to new managers so often. Don't move employees seats so often!

    Love's Travel Stops & Country Stores Response

    Dec 3, 2018 – Communications

    We appreciate you writing this review. Our customer engagement teams are AWESOME. We've also shared the team and seating switch-up feedback with upper management.


  9. "Operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Love's Travel Stops & Country Stores full-time

    Pros

    Love my job and the company I work for.

    Cons

    Everyday is very stressfull Because things change so much when your off for 2 days u have 6 different things to learn

    Love's Travel Stops & Country Stores Response

    Dec 3, 2018 – Communications

    Thank you for writing a review. Love's is a great organization. Since it's rapidly growing, it does make days differ, but we thankful for amazing teams from coast to coast who are along for the ride!... More


  10. "It’s not that bad"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Love's Travel Stops & Country Stores part-time

    Pros

    Coworkers were nice people
    Pay was decent
    Customers were usually nice
    Job was easy

    Cons

    Manager was a bit wack. He changed my work schedule without notifying me and then proceeded to get mad when I didn’t check the schedule after he changed my hours (we have printed paper copies which I had already printed BEFORE he changed it.)
    Work can be gross (cleaning showers and bathrooms)
    Customers can be very rude (they’re truckers.)

    Advice to Management

    Be sure to better notify your employees.

    Love's Travel Stops & Country Stores Response

    Dec 3, 2018 – Communications

    Thank you for taking the time to post this review. We have shared this feedback about schedules with our employee relations team to evaluate.