Lowes Canada Reviews | Glassdoor

Lowes Canada Reviews

Updated July 13, 2017
62 reviews

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3.0
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Lowes Canada President and CEO Sylvain Prud`homme
Sylvain Prud`homme
6 Ratings

62 Employee Reviews

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Pros
  • Compared to most retail places Lowe's is actually not a bad place for full time or part time work (in 5 reviews)

  • Good pay, good hours, great people (in 4 reviews)

Cons
  • Fear and discontent at head office at an all time hight (in 3 reviews)

  • Say they have a open door policy (in 2 reviews)

More Pros and Cons

  1. "great working enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lowes Canada full-time (More than a year)

    Pros

    supportive, great management and HR

    Cons

    no cons. \lots of physical work.


  2. Helpful (1)

    "A great place to work for! Better than Home Depot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate: Hardware in Saskatoon, SK (Canada)
    Current Employee - Sales Associate: Hardware in Saskatoon, SK (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lowes Canada part-time (More than a year)

    Pros

    Friendly happy coworkers, family like environment, great discounts and willingness to grow their employees with potential to participate in contests and special buisness opportunities. Very lax environment

    Cons

    Need more resources to better help customers such as more scanners or more hands on deck to cover during busy hours. 30 days notice needed for taking days off.

    Advice to Management

    Try to have leway in scheduling off, not everyone can be expected to plan ahead that far.

  3. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lowes Canada full-time

    Pros

    Good coworkers and generally positive environment.

    Cons

    Can lack focus as an organization and is reactive.


  4. "Urgh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Saskatoon, SK (Canada)
    Former Employee - Customer Service Associate in Saskatoon, SK (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lowes Canada full-time (More than a year)

    Pros

    Good pay, good hours, great people.

    Cons

    HR is a joke, ASM (except 2) are horrible and don't get involved in their zones. SM was better off as an ASM... no communication with the hourly employees.

    Advice to Management

    First off make sure your ASM are not having affairs with the hourly employees like over at 3163, train your staff properly so other staff are not bogged down but answering the same questions 500 times a day.


  5. "Lacks leadership, poor planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain in Toronto, ON (Canada)
    Former Employee - Supply Chain in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lowes Canada full-time (Less than a year)

    Pros

    Some great people, good work-life balance depending on the department

    Cons

    Senior management lacks leadership and strategic planning. Obsessed with chasing dollars at the expense of everything else. Goals and targets aren't aligned leading to tons of politics between departments, it's a miracle things get done. Terrible communication from senior management, you're more likely to get important information through the grapevine than from your director or HR. Morale at an all time low after the office relocated - management knew that it would push people to leave the company and simply shrugged and did nothing to retain talent.

    Advice to Management

    Put down your egos and actually listen to what your employees are telling you.


  6. Helpful (1)

    "Poor corporate culture, favoritism, management indifference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Etobicoke, ON (Canada)
    Former Employee - Sales Specialist in Etobicoke, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    New, fast-growing store chain. Stores are well-lit and air-conditioned. The store sells top brands which project quality. Trade floor better than the competition.

    Cons

    Lowe's store at 48 Lowes Place in North Etobicoke is chaotic. Lots of favoritism and informing on each other. No time given for training. Absence of store management culture.

    Informing on each other seems to be a method of assessing the work of store employees. Absence of any of training schedule. They only explain you work safety rules in the beginning but nobody explains you the sales procedures and how to enter sales data and customer information in the system. You are expected to "learn as you work" Formally, they give you a training manual and product/rules knowledge tests to be done only during your shifts but they give you no time to really learn during shifts. The learning and tests process requires at least 15-20 hours. If you ask asked for a separate shift or at least half-shift for studying the products and sales procedures but you are told you should do this any time "when the store floor is covered" However, when you try to leave the floor to take a few tests, your Department Manager makes you feel that you better stay on the floor. You find yourself between hell and high water, you are stressed and you cannot learn at a normal pace.

    You are trained to drive and operate an order-picker truck or a reach truck for just 20-30 minutes, while the formal requirement is 40 hours. No wonder, you bump into merchandise in the store after that.

    The Store Manager never greets new associates or shakes hands with them. In fact, you do not even know who the Store Manager is unless you read a badge on his red vest, or go to the entrance door showing his portrait. He never put his signature on my Job Contract. Strangely, he seems to prefer moving the merchandise himself rather than directing the store. He and his Assistants never talk with associates and they never check how they feel about their jobs.

    The store is practically run by an Assistant Store Manager. An Associate with longer record of work may boss you just because he has a good relationship with the management and not because he has any formal position for doing that. All this makes you harassed and over-stressed without reason.

    Employees who are close to and favored by the management have freedom to change their work schedule the way they want or take free time without much warning, while newer employees or ones without any connections in the management are kept in "iron gloves"

    Advice to Management

    Talk with your employees and hear their opinion. Treat them as team members, not numbers. Schedule proper training time for them. Do not judge about your employees by their co-workers' opinion.


  7. "Review from former CSA at Lowe's #3096"

    StarStarStarStarStar
    Former Employee - Customer Service Associate in Etobicoke, ON (Canada)
    Former Employee - Customer Service Associate in Etobicoke, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lowes Canada part-time

    Pros

    As an employee I never felt micromanaged by management
    Management generally seemed to take health and safety laws seriously

    Cons

    Senior management had a poor relationship with regular employees
    Co-workers did not feel valued
    "Customers come first" mentality enables entitled customers instead of empowering employees
    Head of human resources rarely accomplished anything in a timely fashion
    Working as a customer service associate is generally uninteresting, unfulfilling
     No job security -you can be terminated "without cause" at the whim of management like myself

    Advice to Management

    Your employees are more than just work mules, take the time to listen and be open to making necessary changes. Happy employees will ultimately lead to happy customers, resulting in a healthy profit margin.

  8. "Amazing people, meh pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lowes Canada full-time

    Pros

    -People there are great, Very interactive.
    -Management is mostly very good.

    Cons

    -Pay is bad, and no raises.

    Advice to Management

    Money, that is all.


  9. "Plumbing Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plumbing Pro
    Current Employee - Plumbing Pro

    I have been working at Lowes Canada (Less than a year)

    Pros

    Nice Team, Learn about Lowes products

    Cons

    Low Pay, Little Time to Connect with Management

    Advice to Management

    Avoid inventory issues, focus on proactive business tweaks.


  10. "Not a bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    People are great to work with.

    Cons

    Management contradicts what they tell you to do in confrontational situation with customers. Too social between managers and employees.

    Advice to Management

    Be a boss not a friend


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