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LoyaltyOne Reviews

Updated January 15, 2018
171 reviews

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3.3
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Approve of CEO
LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
94 Ratings

171 Employee Reviews

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Pros
Cons
  • AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind (in 11 reviews)

  • no flexibility from upper management (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "honesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Love the culture there. Young and vibrant

    Cons

    Company is too focused on growing, caring less about how to sustain its current employees.


  2. Helpful (3)

    "Avoid"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Fun people to work with, lots of parties and team buildings, good benefits, reward miles.

    Cons

    They are experts at making a great first impression, with no substance. Listen to everything they tell you in the interview and assume working there is the exact opposite. Culture of bullying and fear that is full known by management, yet goes unchecked. Everyone who was professional and tenured when I joined were let go one by one within the year, and replaced with people who were either too junior to speak up, or had been lied to during the interviews and quickly became bitter. Management is cliquey and political. Complete chaos in terms of processes. Just a cool façade with nothing behind it.

  3. Helpful (1)

    "Marketing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Great work-life balance, opportunities for advancement, high-tech and modern office, generous benefits and work from home policy. Community involvement.

    Cons

    Extremely high executive turnover rate resulted in lack of direction. Transition to open office concept is terrible, zero privacy at desk.

    Advice to Management

    Try to hire some executives that stay more than 2 years. Control the erratic behavior of the CEO.


  4. Helpful (13)

    "Technology is a Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer
    Former Employee - Senior Developer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Close to TTC, convenient for transit
    Good health benefits
    Some community work

    Cons

    Led by abstract no class CTO whos Leadership Facade is led by Impotent Directors and general hypocritical actions.
    One that talks about servant leadership and practices directive leadership
    One that pretends to listen, but is too busy giving themselves a handy
    One that rules them all, feared by all and respected by None

    BT promotes agile and falls flat. The end result is undeniably bad. Technology and leadership is rotten to it's core. The best way to treat cancer is to cut it out.

    If you have pride, work somewhere else. Testing isn't valued, anything of value is derided. That of little value get applauded. The sheer stupidity is comical. Forget about career, it's over.

    Business is in decline, issuance issuance issuance (and expiry). Nobody cares about customers and wait times. 1 or 2 hours, nobody cares. This is the company built off the backs of the common people and it's now a giant parasite trying to survive by sucking the blood out of the faithful.

    Advice to Management

    Willfully blind management deserves to get cut. Show humility, admin defeat and resign. That's the one true thing that people will respect you for.


  5. Helpful (9)

    "Don't leave your secure job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    Work from home 80%
    Company takes care of its employees
    Great perks

    Cons

    Inexperienced Management
    Cut-throat environment
    Remote Micromangement
    Onsite Client Work 20%


  6. "Decent, but many issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    - new building is nice
    - lots of young people who are fun to be around
    - generally decent hours, aside from occasional projects

    Cons

    - Air Miles brand is hurting and doesn't know what to do. Everyone is up in arms about being unique and winning back collector trust, but isn't actually willing to do anything different
    - very little data-driven decision making, it's mostly gut feeling and whatever will keep upper management happy
    - barely making any money off partners, who are all pissed off at Air Miles as well
    - teams can be cliquey, and face time matters more than you would think. I've had multiple managers tell me that it's more important to be seen running around doing stuff than actually doing good work

    Advice to Management

    Practice what you preach. Everyone knows loyalty in Canada is struggling, so support your employees when they try to change things for the better.


  7. "Great people; frustrating environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Toronto, ON (Canada)
    Former Employee - Software Developer in Toronto, ON (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    - Almost everyone is friendly, smart, and helpful
    - The benefits and company events were really fun
    - I worked on interesting projects

    Cons

    - Getting stuff to production is difficult
    - Executives only pay lip service to agile practices
    - Roadblocks with legacy systems is constant and frustrating

    Advice to Management

    Doing the agile ceremonies does not make you agile. Strive for removing the systemic roadblocks and let developers make software rather than bang their heads against impediments.

  8. Helpful (2)

    "SVP Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Business is interesting, some elements are leading edge & fundamentally strong; culture has some strong employee engagement elements; good on the job and formal training development; CSR leadership; pockets of good teamwork and camaraderie.

    Cons

    Leadership is uneven; core business has challenges; growth strategies partly constrained by holding company owner strategies for other business units .

    Advice to Management

    Delegate real authority. Keep making the tough decisions you have been on the core business. Keep working on making the culture 'tough AND respectful ' and increase speed of decision making.


  9. Helpful (1)

    "Leader, Member Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time

    Pros

    leader in customer service industry
    you can learn alot about the customer service industry from this role
    paid workshops
    benefits such as wellness subsidy

    Cons

    no worklife balance . work at home policy was removed for leaders, but majority of their direct reports are work at home associates and most coaching conversations are done over the phone. no reasonable explanation given for the removal of the work at home program.
    unmanageable workload
    no flexibility from upper management
    lack of communication , don't understand the why
    fear of retaliation
    limmited opportunities for career growth. only lateral movement is allowed on contract basis only.
    the focus is on quality assurance, not on people leading or development.
    results of associate satisfaction surveys are not taken seriously. voices are not heard.


  10. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work life balance and culture.

    Cons

    Very fluffy, sometimes dont get alot of work done.


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