LoyaltyOne Reviews | Glassdoor

LoyaltyOne Reviews

Updated May 10, 2017
144 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
80 Ratings

144 Employee Reviews

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Pros
  • They really value work-life balance and providing meaningful work to it's associates" (in 17 reviews)

  • Great work-life balance, including the ability to work from home when needed (in 8 reviews)

Cons
  • The company handled the expiry policy (of Air Miles) very poorly and as a result our jobs have become very difficult (in 9 reviews)

  • Large Employee turnover, Hard to maintain work-life balance sometimes (in 4 reviews)

More Pros and Cons

  1. "Marketing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Great work-life balance, opportunities for advancement, high-tech and modern office, generous benefits and work from home policy. Community involvement.

    Cons

    Extremely high executive turnover rate resulted in lack of direction. Transition to open office concept is terrible, zero privacy at desk.

    Advice to Management

    Try to hire some executives that stay more than 2 years. Control the erratic behavior of the CEO.


  2. Helpful (12)

    "Technology is a Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer
    Former Employee - Senior Developer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Close to TTC, convenient for transit
    Good health benefits
    Some community work

    Cons

    Led by abstract no class CTO whos Leadership Facade is led by Impotent Directors and general hypocritical actions.
    One that talks about servant leadership and practices directive leadership
    One that pretends to listen, but is too busy giving themselves a handy
    One that rules them all, feared by all and respected by None

    BT promotes agile and falls flat. The end result is undeniably bad. Technology and leadership is rotten to it's core. The best way to treat cancer is to cut it out.

    If you have pride, work somewhere else. Testing isn't valued, anything of value is derided. That of little value get applauded. The sheer stupidity is comical. Forget about career, it's over.

    Business is in decline, issuance issuance issuance (and expiry). Nobody cares about customers and wait times. 1 or 2 hours, nobody cares. This is the company built off the backs of the common people and it's now a giant parasite trying to survive by sucking the blood out of the faithful.

    Advice to Management

    Willfully blind management deserves to get cut. Show humility, admin defeat and resign. That's the one true thing that people will respect you for.


  3. Helpful (9)

    "Don't leave your secure job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    Work from home 80%
    Company takes care of its employees
    Great perks

    Cons

    Inexperienced Management
    Cut-throat environment
    Remote Micromangement
    Onsite Client Work 20%


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  5. "The company is too old"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Good hours
    People you work with are great to talk to
    There are some planned personal development and social events

    Cons

    Management is promoted through nepotism
    The new ideas won't impact the marketplace and are being developed too slowly Expiry was a stupid decision, that was handled even worse
    You can't really argue with management, even though the company says ideas should come from the bottom
    You really need to go above and beyond to get a raise and the self reviews are pointless and just add stress

    Advice to Management

    Try to make the product more modern by making rewards for every company


  6. "Amazing first impressions with the organisation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends

    Pros

    The Interviewing, Onboarding and Orientation into the business has been an incredible journey. Absolutely wonderful and welcoming experience.

    Cons

    No cons within the first few weeks


  7. "Good place to work overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company values
    the people there are amazing, they say your colleagues can't be friends, but not true at L1. lots of people make friends at work
    SLT - senior leaders are tenured and know what they are doing

    Cons

    Over-worked
    Low salary
    no work life blance

    Advice to Management

    Make sure each level is doing their job , Ex. AD doing their AD work, manager doing manager work, lack of work life balance due to some people doing 2 people's job


  8. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    Benefits, encouragement to grow within the company

    Cons

    shift work, performance review and promotions based on phone stats


  9. "Great Place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne full-time

    Pros

    great people to work with

    Cons

    favoritism in management , appraisals is very late

    Advice to Management

    do your work


  10. "Great Culture to Work In"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    Energizing and engaging workplace! Lots of intelligent and open individuals work here in our company. We're lucky to be working somewhere that is so passionate and purpose driven with a fair reward system that measures based on impact. They offer great perks, salaries and benefits!

    Cons

    You gain a lot of weight working in the office from the awesome free food.

    Advice to Management

    Continue to let people explore in their careers and trust them. Continue to be transparent about everything that is going on.


  11. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Good culture, pay, benefit
    Office buliding and facility is good

    Cons

    Management not organized
    Too much work


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