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LoyaltyOne

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LoyaltyOne Reviews

Updated Jun 7, 2021

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3.8
75%
Recommend to a Friend
96%
Approve of CEO
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
10 Ratings
Pros
  • "Good work life balance and most teams are flexible with remote work(in 43 reviews)

  • "Some great people below leadership(in 22 reviews)

  • Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee

      It was a good experience

      Apr 8, 2021 - Fraud Analyst in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work-life balance, Ok salary

      Cons

      no opportunity for career growth.

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    2. 2.0
      Current Employee

      Company going through change.. not a good time to join

      Oct 1, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Offices are 351 King St are spectacular.

      Cons

      The company seems to be in turmoil. In June the board pushed out the CEO of the parent company (ADS) CEO Ed Heffernan. The new CEO then pushed out LoyaltyOne's CEO Bryan Peterson who had been with the company for some 25 years. I hear that there have been quiet layoffs in LoyaltyOne and it's child company Precima. All growth and 2020 oriented roles are being gradually cut, and the daily operation roles are being kept for now. This makes it evident that the company is switching from the growth mode to maintenance mode. Even some developers are being asked to leave and only critical ones retained and some even given promotions to stay lest they leave. It is highly likely that these roles would be cut in the future as well. The parent company ADS sold Epsilon side of the business earlier in 2019. This may give a hint of things to come.

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      13 people found this review helpful
    3. 3.0
      Current Employee

      nada

      Sep 28, 2020 - Licensed Practical Nurse in Toledo, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a fulltime job

      Cons

      nothing negative to say here

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    4. 1.0
      Former Employee, more than 5 years

      Technology is a Sinking ship

      Feb 17, 2016 - Senior Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Close to TTC, convenient for transit Good health benefits Some community work

      Cons

      Led by abstract no class CTO whos Leadership Facade is led by Impotent Directors and general hypocritical actions. One that talks about servant leadership and practices directive leadership One that pretends to listen, but is too busy giving themselves a handy One that rules them all, feared by all and respected by None BT promotes agile and falls flat. The end result is undeniably bad. Technology and leadership is rotten to it's core. The best way to treat cancer is to cut it out. If you have pride, work somewhere else. Testing isn't valued, anything of value is derided. That of little value get applauded. The sheer stupidity is comical. Forget about career, it's over. Business is in decline, issuance issuance issuance (and expiry). Nobody cares about customers and wait times. 1 or 2 hours, nobody cares. This is the company built off the backs of the common people and it's now a giant parasite trying to survive by sucking the blood out of the faithful.

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      18 people found this review helpful
    5. 4.0
      Former Employee

      Marketing Coordinator

      Apr 4, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work-life balance, opportunities for advancement, high-tech and modern office, generous benefits and work from home policy. Community involvement.

      Cons

      Extremely high executive turnover rate resulted in lack of direction. Transition to open office concept is terrible, zero privacy at desk.

      Continue reading
      1 person found this review helpful
    6. 1.0
      Former Employee, more than 1 year

      Avoid

      Dec 9, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun people to work with, lots of parties and team buildings, good benefits, reward miles.

      Cons

      They are experts at making a great first impression, with no substance. Listen to everything they tell you in the interview and assume working there is the exact opposite. Culture of bullying and fear that is full known by management, yet goes unchecked. Everyone who was professional and tenured when I joined were let go one by one within the year, and replaced with people who were either too junior to speak up, or had been lied to during the interviews and quickly became bitter. Management is cliquey and political. Complete chaos in terms of processes. Just a cool façade with nothing behind it.

      13 people found this review helpful
    7. 4.0
      Former Employee

      honesty

      Sep 7, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Love the culture there. Young and vibrant

      Cons

      Company is too focused on growing, caring less about how to sustain its current employees.

      1 person found this review helpful
    8. 3.0
      Former Employee

      Don't leave your secure job!

      Aug 27, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home 80% Company takes care of its employees Great perks

      Cons

      Inexperienced Management Cut-throat environment Remote Micromangement Onsite Client Work 20%

      10 people found this review helpful
    9. 4.0
      Former Employee, less than 1 year

      Fun as a Co-op

      May 24, 2021 - Co-Op in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked for summer as a co-op and they always planned fun activities and group project for us. The lunch were great too

      Cons

      Needs more networking activities in the office.

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    10. 4.0
      Former Employee

      Quite an experience to remember

      May 27, 2021 - Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture; Nice office; Up to date technology

      Cons

      Slow career growth; Business Model

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    Viewing 1 - 10 of 310 Reviews

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