LoyaltyOne Reviews | Glassdoor

LoyaltyOne Reviews

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Found 208 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
80%
Approve of CEO
LoyaltyOne CEO Bryan A. Pearson
Bryan A. Pearson
116 Ratings
Pros
Cons
  • "AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind(in 12 reviews)

  • "Large Employee turnover, Hard to maintain work-life balance sometimes(in 5 reviews)

More Pros and Cons
  1. Helpful (1)

    "honesty"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Love the culture there. Young and vibrant

    Cons

    Company is too focused on growing, caring less about how to sustain its current employees.

  2. "Travel Specialist"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milford, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time for more than 2 years

    Pros

    Great group of people to work with.

    Cons

    Management needs to be changed

  3. Helpful (6)

    "Avoid"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at LoyaltyOne full-time for more than 2 years

      Pros

      Fun people to work with, lots of parties and team buildings, good benefits, reward miles.

      Cons

      They are experts at making a great first impression, with no substance. Listen to everything they tell you in the interview and assume working there is the exact opposite. Culture of bullying and fear that is full known by management, yet goes unchecked. Everyone who was professional and tenured when I joined were let go one by one within the year, and replaced with people who were either too junior to speak up, or had...

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    • Helpful (1)

      "Marketing Coordinator"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Negative Outlook
      No opinion of CEO

      I worked at LoyaltyOne full-time

      Pros

      Great work-life balance, opportunities for advancement, high-tech and modern office, generous benefits and work from home policy. Community involvement.

      Cons

      Extremely high executive turnover rate resulted in lack of direction. Transition to open office concept is terrible, zero privacy at desk.

      Advice to Management

      Try to hire some executives that stay more than 2 years. Control the erratic behavior of the CEO.

    • Helpful (14)

      "Technology is a Sinking ship"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Developer 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at LoyaltyOne full-time for more than 6 years

      Pros

      Close to TTC, convenient for transit Good health benefits Some community work

      Cons

      Led by abstract no class CTO whos Leadership Facade is led by Impotent Directors and general hypocritical actions. One that talks about servant leadership and practices directive leadership One that pretends to listen, but is too busy giving themselves a handy One that rules them all, feared by all and respected by None BT promotes agile and falls flat. The end result is undeniably bad. Technology and leadership...

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      Advice to Management

      Willfully blind management deserves to get cut. Show humility, admin defeat and resign. That's the one true thing that people will respect you for.

    • Helpful (9)

      "Don't leave your secure job!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at LoyaltyOne full-time

      Pros

      Work from home 80% Company takes care of its employees Great perks

      Cons

      Inexperienced Management Cut-throat environment Remote Micromangement Onsite Client Work 20%

    • "Customer Service Rep (Blue)"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at LoyaltyOne full-time

      Pros

      Above Minimum Wage Salary, Rewarding (in terms of Miles)

      Cons

      Busy call centre however they wanted you to stay on the phone with the customer.

    • "Awesome place!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at LoyaltyOne full-time for more than 2 years

      Pros

      Great leadership, great culture, great place to work!

      Cons

      None at the moment

    • Helpful (1)

      "Lower Management"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Lower Management Position in Montreal, QC
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at LoyaltyOne full-time for more than a year

      Pros

      - Decent salary - Good benefits

      Cons

      - No vision - Zero understanding of customer needs - Poor communication

      Advice to Management

      - Set REALISTIC goals - Remain transparent with your employees AND your customers - Encourage all opinions and ideas

    • Helpful (4)

      "Terrible management, questionable hiring practices"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at LoyaltyOne

        Pros

        - excellent technology to support work from home policy - bistro has good food and is reasonably priced - work can be interesting and impactful

        Cons

        Really poor management. Managers don’t know how to do anything and don’t care to learn. The throw out ideas that they don’t know how to execute and make everyone make it come to life even if it’s not feasible. The culture is cliquey and everyone at the top that’s incompetent is being covered for by someone above them. There’s no way to get around it all. The hiring process is a whole other issue. There is a huge hiring...

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        Advice to Management

        Overhaul the whole place. The entire internal structure is a mess and there are dozens of old school thinkers that slow everything down who are up at the top because of their tenure.

      Found 208 reviews