LoyaltyOne Reviews | Glassdoor

LoyaltyOne Reviews

Updated January 15, 2019
204 reviews

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3.2
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LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
114 Ratings

Employee Reviews

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Pros
Cons
  • "AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind" (in 12 reviews)

  • "Large Employee turnover, Hard to maintain work-life balance sometimes" (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "honesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Love the culture there. Young and vibrant

    Cons

    Company is too focused on growing, caring less about how to sustain its current employees.


  2. "Travel Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milford, OH
    Former Employee - Anonymous Employee in Milford, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Great group of people to work with.

    Cons

    Management needs to be changed

  3. Helpful (5)

    "Avoid"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Fun people to work with, lots of parties and team buildings, good benefits, reward miles.

    Cons

    They are experts at making a great first impression, with no substance. Listen to everything they tell you in the interview and assume working there is the exact opposite. Culture of bullying and fear that is full known by management, yet goes unchecked. Everyone who was professional and tenured when I joined were let go one by one within the year, and replaced with people who were either too junior to speak up, or had been lied to during the interviews and quickly became bitter. Management is cliquey and political. Complete chaos in terms of processes. Just a cool façade with nothing behind it.


  4. Helpful (1)

    "Marketing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Great work-life balance, opportunities for advancement, high-tech and modern office, generous benefits and work from home policy. Community involvement.

    Cons

    Extremely high executive turnover rate resulted in lack of direction. Transition to open office concept is terrible, zero privacy at desk.

    Advice to Management

    Try to hire some executives that stay more than 2 years. Control the erratic behavior of the CEO.


  5. Helpful (14)

    "Technology is a Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer
    Former Employee - Senior Developer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Close to TTC, convenient for transit
    Good health benefits
    Some community work

    Cons

    Led by abstract no class CTO whos Leadership Facade is led by Impotent Directors and general hypocritical actions.
    One that talks about servant leadership and practices directive leadership
    One that pretends to listen, but is too busy giving themselves a handy
    One that rules them all, feared by all and respected by None

    BT promotes agile and falls flat. The end result is undeniably bad. Technology and leadership is rotten to it's core. The best way to treat cancer is to cut it out.

    If you have pride, work somewhere else. Testing isn't valued, anything of value is derided. That of little value get applauded. The sheer stupidity is comical. Forget about career, it's over.

    Business is in decline, issuance issuance issuance (and expiry). Nobody cares about customers and wait times. 1 or 2 hours, nobody cares. This is the company built off the backs of the common people and it's now a giant parasite trying to survive by sucking the blood out of the faithful.

    Advice to Management

    Willfully blind management deserves to get cut. Show humility, admin defeat and resign. That's the one true thing that people will respect you for.


  6. Helpful (9)

    "Don't leave your secure job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    Work from home 80%
    Company takes care of its employees
    Great perks

    Cons

    Inexperienced Management
    Cut-throat environment
    Remote Micromangement
    Onsite Client Work 20%


  7. "Do not lay off people with great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Toronto, ON (Canada)
    Former Employee - Anonymous in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Bistro, most people are nice.

    Cons

    Mobility in space does not work well. Most of the time the team can not sit together because whoever comes first gets the space. It is supposed to help collaboration but it works opposite.

    Favoritism, People who talk and compliment managers get more favors.
    No clear directions from managers on how to improve the program or which technology to use.

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    Great place to develop in your career. Also nice perks/environment.

    Cons

    Nothing really stands out as a con.


  9. "Awesome work, Awesome facility and awesome Focus on developing associates and focusing on fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    The work
    The facility
    The people
    The promise of passion
    Awesomeness

    Cons

    Wish it was closer to my home but you can’t have everything

    Advice to Management

    Continue to support the amazing values of the business with your staff and encourage them to take part in the events that the company hosts. These events are one of the big reasons this company is so awesome


  10. Helpful (1)

    "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Terrific attention to culture and growth

    Cons

    Very clique-filled at the top