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LoyaltyOne

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LoyaltyOne

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LoyaltyOne Employee Reviews about "loyaltyone"

Updated Feb 13, 2020

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Found 22 of over 388 reviews

4.0
74%
Recommend to a Friend
90%
Approve of CEO
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
19 Ratings
Pros
  • "Good work life balance and most teams are flexible with remote work(in 43 reviews)

  • "Some great people below leadership(in 22 reviews)

  • Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "loyaltyone"

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    1. 2.0
      Current Employee

      Company going through change.. not a good time to join

      Oct 1, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Offices are 351 King St are spectacular.

      Cons

      The company seems to be in turmoil. In June the board pushed out the CEO of the parent company (ADS) CEO Ed Heffernan. The new CEO then pushed out LoyaltyOne's CEO Bryan Peterson who had been with the company for some 25 years. I hear that there have been quiet layoffs in LoyaltyOne and it's child company Precima. All growth and 2020 oriented roles are being gradually cut, and the daily operation roles are being kept for now. This makes it evident that the company is switching from the growth mode to maintenance mode. Even some developers are being asked to leave and only critical ones retained and some even given promotions to stay lest they leave. It is highly likely that these roles would be cut in the future as well. The parent company ADS sold Epsilon side of the business earlier in 2019. This may give a hint of things to come.

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      13 people found this review helpful
    2. 1.0
      Current Employee

      False. Beware.

      Feb 13, 2020 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people. Great building. Great benefits.

      Cons

      Up for sale. LoyaltyOne has been dissolved and they are selling up. Precima has been sold. Awaiting on a buyer for AIR MILES. Recent posts on social media about an avid “collector” who submitted a cartoon about a recent promotion. That “collector” is actually a marketing exec who’s followers have tripled since the post and is now monetizing from the repost. Embarrassing lack of leadership. Embarrassing lack of truth towards the public. Just let it go

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      9 people found this review helpful
    3. 4.0
      Current Employee, less than 1 year

      Experience is highly team dependent

      Dec 6, 2019 - Senior Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of the 1 star reviews seem extreme to me, your experience will really depend on the team you are working on. I expect that large wave of negative reviews comes from laid off employees after recent corporate restructuring. -Nice office environment with standing desks and dual monitors -Free snacks and other perks -Good work life balance and most teams are flexible with remote work -Corporate travel discount -Earn 4 weeks vacation after 5 years tenure, fast for a private sector company

      Cons

      -Incompetent managers on some teams -VPs sometimes unwilling to let go of long-tenured managers and shield them from criticism despite their lack of results -Business is still on the path to recovery after hit from the 2016 expiration scandal -Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne. Hence the recent restructuring and cost cutting

      2 people found this review helpful
    4. 3.0
      Former Employee, more than 3 years

      Great Company Going Through Drastic Changes

      Sep 25, 2019 - Marketing Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      LoyaltyOne was an amazing organization for the time I spent there. They truly value their employees and encourage personal development and growth constantly. There's tons of opportunities to network, connect with other teams, and learn from hands-on experience. The culture is great and the perks are amazing - hands down, best of any company I've ever worked for.

      Cons

      Anyone who knows or follows LoyaltyOne has likely noticed some very drastic changes happening within the company. First, with the departure of the incredible CEO, Bryan Pearson, and an onslaught of senior leadership departures and lay offs. The company and it's parent company are no doubt, trying to figure out the future of LoyaltyOne and it doesn't look great. As with some previous reviews, proceed with caution when expressing interest here. Based on the current path the company is on, you may not be there for long.

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      7 people found this review helpful
    5. 5.0
      Current Contractor, more than 1 year

      I like working for loyaltyone

      Jul 13, 2019 - Quality Engineer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loyaltyone has a very good culture of respecting people, simply put, you can see smiling faces around the office and I like it a lot, this is my second time working for the company as an it consultant

      Cons

      Location might be the biggest con

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    6. 4.0
      Current Employee

      Pros

      - Culture is definitely one of the biggest thing anyone will remember about LoyaltyOne. It cultivates open and engaged culture between associates, a lot of team building activities and encourages associates to volunteer and give back to society. Team members are really close and can hold on and trust each other. (At least in BT) - In the new agile model, everybody is team member and requires to do everything (basically full stack developer) and can learn a lot. - Using new technologies like Python, AWS, Spark, Scala, building a lot of API and trying to stay competitive in the tech industry. Your resume will be beautiful after coming out of L1 - You work with lots of smart young people, open to share knowledge - Trying to cultivate an open and honest culture (not sure if it's successful but at least trying) - Almost no OT

      Cons

      - Lacking career development path In the flatten BT structure, there is no title and no promotion. So it's really slow for people to develop within it (merit increase is 3%-5% at year end which is nothing as it hardly beats inflation rate). Higher management need to figure out a way to give people more motivation. You got the talented people and they are learning and contributing so much, you need to let them progress better than it is. Title does not matter but pay needs to reflect well of what people do. Sometimes you feel each person is doing 6 people's job(dev, qa, unix, dba, prod support, build & deploy) in a tradition IT world but they r not getting paid that well. - Pay is 20%-30% less than outside It's great for new graduate because they will be ok with low pay at the beginning and the strategy is to hire more new graduate/young people (60% of BT ,if not more, are in 20s). But if pay is not competitive with outside, Young smart people will leave in about 3 years. - Lacking good business model to generate more revenue Business needs to work hard to create new business model to generate better outcome for your customer which in return will generate more revenue to pay your talents inside. Otherwise it's not sustainable.

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      6 people found this review helpful
    7. 5.0
      Current Employee, more than 3 years

      Expedition Development Program

      Jul 25, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      LoyaltyOne really stands behind investing in professional development. I was a recent graduate of the Expedition Program which comprised of roughly 30 other associates from across the organization. The focus of the program was centered on professional development and preparing associates for future leadership roles. One of the key aspects of the program was working on a cross functional team to solve a live business case related to our upcoming move to a new office. This was a great opportunity to network with my peers, senior leadership and gain an understanding of my readiness to take on a more senior role.

      Cons

      LoyaltyOne is a very meeting heavy organization.

      2 people found this review helpful
    8. 5.0
      Current Intern, more than 1 year

      Great place to work!

      Jun 16, 2017 - Communications and Events Co-Op in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I am a co-op at LoyaltyOne and I can honestly say it has been a blast. My department specifically treats associates well. We are all equal, everyone is valued, and everyone is held to a high standard of accountability. Love the work culture - very young and fun company to work for, especially as a millennial. Great work life balance, lots of perks, and most importantly a great co-op program. Moving to a new office in the east end, that is centered around activity based working. They are trying to create a collaborative work environment and I think that is very valuable. Values career engagement, and creates many opportunities for movement and growth throughout the company. Creates many opportunities to hear from associates, and they actually listen to the feedback they are getting. Overall, great company to work for.

      Cons

      Moving to the east end so will be off the Subway line. Tech aspect of the company is not always the greatest. BT not helpful. AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind.

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    9. 5.0
      Current Intern, less than 1 year

      One of the best places to work

      Apr 20, 2017 - Client Service Analyst in Mississauga, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      LoyaltyOne is one of the best places to start your career. The work environment is amazing and people are very encouraging. Everyone is pretty helpful. This place will help you grow and learn.

      Cons

      There are no cons, only pros.

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    10. 4.0
      Former Employee

      LoyaltyOne - Experience

      Feb 22, 2017 - Associate of TW in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had the opportunity to work with like-minded career driven individuals and work on some exciting projects. I was challenged on a weekly bases and had the support of my managers to make important decisions without the feeling of being micro-managed. All-in-all it was a privilege to work with the LoyaltyOne TW(HR) family. Here are some highlights that I personally experienced: • Great programs to learn and develop your career • Highly collaborative culture • Opportunities to work outside of your box and take on projects in other areas of HR • Supportive and down to earth leaders

      Cons

      The work can get overwhelming at times and the leaders have to invest more time in understanding and fixing the dynamics in smaller teams.

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      1 person found this review helpful
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