Luby's Reviews | Glassdoor

Luby's Reviews

Updated May 8, 2017
121 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Luby's President, CEO, and Director Chris Pappas
Chris Pappas
50 Ratings

121 Employee Reviews

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Pros
  • Flexible schedule, learn a lot about cooking from scratch, Will accommodate your school schedule, learn good customer service skills (in 4 reviews)

  • Pay is high compared to other corporate chain restaurants, free meals when working, food is high quality, solid training program (in 6 reviews)

Cons
  • The long hours were also open every holiday (in 9 reviews)

  • Unrealistic expectations of what upper management thinks can be done in a day (in 7 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Austin, TX
    Current Employee - Associate Manager in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Luby's full-time (More than 8 years)

    Pros

    Career opportunity if you start off as an hourly employee. Competitive pay, vacation pay. Work life balance (close at 8 so your out by 9:30pm) Guaranteed two consecutive days off per week. Senior managenment is willing to teach junior managers how to run a business. Great employees. Great managers. Great area leader.

    Cons

    Working holidays, EVERY HOLIDAY. No exceptions. Hard work but that is every where if you want to succeed.

    Advice to Management

    Offer holiday pay to employees. Better pay for hourly employees.


  2. "Cashier/Line Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Luby's part-time (Less than a year)

    Pros

    Decent pay for highschooler
    Half off meals
    Flexible scheduling
    A sense of comradery among coworkers, because all of you hate your job

    Cons

    Terrible management
    Requesting days off is met with a passive aggressive manager who demands to know why
    Doesn't care about workers
    High expectations of workers they don't actually train
    Rude customers and managers that overly priortize them, no matter how irrational
    Management likes to blame workers for everything
    Thanksgiving and Christmas are mandatory work days
    NO BENEFITS AT ALL

    Advice to Management

    Be kinder to your employees. If nine cooks quit in a day, evidently something is wrong with the managers. If barely anyone lasts a year, evidently something is wrong with the managers. Own up to your mistakes and fix them.


  3. "I can't really complain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Luby's full-time (Less than a year)

    Pros

    I love my schedule, I work my 40 in a 4 day period n then I'm off for 3 days. Set schedule...
    The jobs I do are very easy, n I enjoy it.

    Cons

    It's hard to get overtime, we are always short staffed, there are cheifs and not enough Indians, there is a lot of tattle telling n too many people worrying about what everyone else is ding instead of doing there jobs. N not all the same rules apply to everyone.

    Advice to Management

    Grow some balls n start implementing the same rules for everyone, stop taking advantage of the employees who truly care n really just want to help, be fair to everyone.


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  5. "Associate Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Houston, TX
    Current Employee - Associate Manager in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Luby's full-time (More than 3 years)

    Pros

    Great work life balance and a stable, established company.

    Cons

    Upward movement completely dependent on failure of other managers. In other words, someone must underperform first in order for you to replace them.

    Advice to Management

    Keep doing what you're doing. Company is going in a good direction.


  6. "neutral"

    Star Star Star Star Star
    Current Employee - Cook in Rockwall, TX
    Current Employee - Cook in Rockwall, TX

    I have been working at Luby's (More than a year)

    Pros

    good hours . some of the management great.

    Cons

    some of the management shows too much favoritism. Buisness gets slow and sales drop 5 percent so our budget gets cut and us employees have hours cut. coporate raises prices and sets out all the special all day everyday and guess what business stayed slow during the week. if they would lower the prices they would find more sales will be made and if they would pay more than 9 an hour to some of us that are an asset they would see they wouldnt be constantly short staffed. other than that the customers definitely are a problem cause they constantly complain even when the food is made the way they want it. then they like to just leave a mess on the tables and destroy the bathrooms. people in rockwall are inconsiderate and selfish especially when they know we close at 9 and they think that we should stay open later just cause they want to eat at 9 at night

    Advice to Management

    to gms and corporate lower the prices sales go up. pay employees at least 10 an hour instead of 9 especially thise with families ti support and you will find that you wont be short staffed all the time


  7. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Houston, TX
    Former Employee - Server in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Luby's full-time (More than a year)

    Pros

    Good money, mostly good managers and Co workers. I mostly enjoyed my time and money that I made here, set schedule.

    Cons

    Management changed at my store and quality went down. We lost a lot of business and management blamed the staff. There is a lot of cleaning, at our store more than 20% of our time on the floor.

    Advice to Management

    Don't be more concerned with food cost than customer satisfaction. Listen to your servers, we are the ones on the floor with the customers.


  8. "Associate Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Laredo, TX
    Current Employee - Associate Manager in Laredo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Luby's full-time (More than 8 years)

    Pros

    Great environment. Great training. So many values all put in one great restaurant.

    Cons

    No cons. Any one can walk in and apply with no experience and start from a counter server and grow from within the company.

    Advice to Management

    Great job on those that truly love the restaurant business.


  9. "It can be even fun to work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Houston, TX
    Former Employee - Cook in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Luby's part-time (More than a year)

    Pros

    They treat their employees fairly. They are understanding people. It's a safe environment. It is almost like a family.

    Cons

    Same downsides as other places. I only quit because I was moving on to another job.

    Advice to Management

    Pay your best employees a little bit more. Use recognitions (employee of the month) also as a motivator for the people at the bottom and middle, not just to praise the few.


  10. "Team member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Sales Floor Team Member in Round Rock, TX
    Current Employee - Cashier/Sales Floor Team Member in Round Rock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Luby's full-time (Less than a year)

    Pros

    The people you meet and the history you see.

    Cons

    I believe the management is bad.

    Advice to Management

    Be better


  11. "Overall Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Katy, TX
    Current Employee - Cashier in Katy, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Luby's part-time (Less than a year)

    Pros

    The management is pretty good and they pay well. You can get a flexible schedule if need be and they will work with you when its needed.

    Cons

    They are very short handed and have a high turn over rate. They never have enough help and it makes the job of everyone stressful.

    Advice to Management

    My recommendation for the management would be to hire more people for food to go and the line. have enough people working both spots.


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