Lufthansa Reviews | Glassdoor

Lufthansa Reviews

Updated March 29, 2017
18 reviews

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Lufthansa Vorsitzender Carsten Spohr
Carsten Spohr
3 Ratings

18 Employee Reviews

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Pros
Cons
  • no career choice; too low salary; overloaded staff (in 5 reviews)

  • Die Firma macht sehr viel Geld mit Ihren eigenen Angestellten durch shuttle-Tickets (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Value of Employee and Customer Service VS Bottom Line"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in East Meadow, NY
    Former Employee - Anonymous Employee in East Meadow, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    Used to be if you had a family and wanted to work part time- the opportunity to adjust your schedule to your needs was there

    Cons

    So much outsourcing of the internal operations from reservations- to check in- to post travel issues that the company has lost sight of the idea of Customer Service. Excellent Customer Service does not come without a cost. Also the way standard employees are treated is very different from management from salaries to perks. Great perks if you are an Ex-pat at the expense of the local employees. Threat of your position being outsourced to another country/company is always hanging over your head unless you are management.

    Advice to Management

    Rethink your goals. A former excellent reputation is difficult to regain once lost.


  2. "Duty Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Duty Manager in Newark, NJ
    Former Employee - Duty Manager in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lufthansa (More than 8 years)

    Pros

    Airline benefits; good atmosphere among the employees; nice working areas; information well managed.

    Cons

    Lack of trust of the management in the country and at the hub; poor management at the stations; poor communication between the different layers of management.

    Advice to Management

    To be more in touch with the lower management, to be more present at the stations.


  3. Helpful (3)

    "Dissatisfied to low OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Airline Professional in New York, NY
    Current Employee - International Airline Professional in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lufthansa full-time (More than 3 years)

    Pros

    Good health benefits, supportive team, does not easily fire people, lots of lateral movement positions, job security is relatively good

    Cons

    Very German oriented, low salaries, company morale is low, no union, overly process-oriented, extremely bureaucratic, big company so things don't change easily, constant cost cutting measures, this position has a payback clause requiring you to stay for at least 2 years or "reimburse" the company for expenses. The amount varies but is generally under 10K or exempt in certain countries.

    Advice to Management

    Be more international and less bureaucratic. Include your overseas employees in more company communication.


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  5. Helpful (4)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lufthansa full-time

    Pros

    Lots of training opportunities. Decent benefits, although the travel benefits aren't nearly as good as U.S. carriers.

    Cons

    Disconnected management, relatively low pay considering what's expected of you, and lots of headaches looking after contractors, since so much of the operation is outsourced now.

    Advice to Management

    Stop promoting from amongst school kids and start putting people in decision-making roles that actually have backgrounds in aviation.


  6. "Traffic Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Traffic Agent in Buenos Aires (Argentina)
    Current Employee - Traffic Agent in Buenos Aires (Argentina)
    Recommends
    Neutral Outlook

    I have been working at Lufthansa part-time (More than a year)

    Pros

    World known airline, one of the best also.

    Cons

    Poor contract conditions and salary


  7. Helpful (1)

    "Customer Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Lufthansa full-time

    Pros

    Lufthansa has a multicultural enviroment which is very interesting, open space...

    Cons

    The salary, the way that the managers are..

    Advice to Management

    Treat your team as you would like, do it your task on time, give us more feedbacks.


  8. "Luftansa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Lufthansa full-time (More than 3 years)

    Pros

    great work life balance and flight benefits

    Cons

    hierarchical structure
    no personal and career developent - worst hr management


  9. Helpful (1)

    "Low Salary, Not an equal oportunity provider employer,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account Manager
    Current Employee - Key Account Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Lufthansa full-time (More than 10 years)

    Pros

    Multinational company with German Brand meaning respect and value in job market. One of the leaders in Aviation industry.

    Cons

    Low salary, no increaments and rare bonus for employees. No carrier advancement or only if you are liked by bosses not due to your hard work but because of relegion, race and nationality. Emplyee benefits are different for employees in Germany and Europe than other parts of the world. No job securuty due to current situation.

    Advice to Management

    Should read what is written on the wall!


  10. "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Manager in Frankfurt am Main (Germany)
    Current Employee - Ops Manager in Frankfurt am Main (Germany)
    Doesn't Recommend

    Pros

    Can't think of any pros.

    Cons

    Not condusive to happy staff

    Advice to Management

    Engage with your management staff


  11. "Service Professional Ticketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Professional Ticketing in Frankfurt am Main (Germany)
    Current Employee - Service Professional Ticketing in Frankfurt am Main (Germany)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Lufthansa (More than 8 years)

    Pros

    vergünstigtes Fliegen und eine bunter Vielfalt an Kollegen verschiedenster Herkunft und Hintergründe, spannendes Tagesgeschäft

    Cons

    keinerlei Aufstiegschancen, Projekte und Positionen werden unter der Hand vergeben, proaktives Anbieten für Aufgaben und Projekte wird damit abgetan, dass diese öffentlich ausgeschrieben werden, am Ende werden Projektteams vorgestellt von Projekten, die nie ausgeschrieben waren. Nase wichtiger als Qualifikationen oder wertorientiertes Arbeiten

    Advice to Management

    Diversity, faire Aufstiegschancen, Studenten aus der Fluggastabfertigung auch später in den Konzern nehmen statt eine feste Mauer zwischen der Operativen und dem Konzern zu bauen



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