Lufthansa (USA) Reviews | Glassdoor

Lufthansa (USA) Reviews

Updated January 9, 2017
35 reviews

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Full-time Part-time

3.1
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Christoph Franz
8 Ratings

35 Employee Reviews

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  1. Helpful (1)

    "Good company to work for..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Washington, DC
    Former Employee - Account Manager in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Lufthansa (USA) full-time (More than 10 years)

    Pros

    Great people working there, very good benefit package and flight benefits

    Cons

    Too many levels of management for approval. Limited career development options for non german speakers.

    Advice to Management

    Pay attention to the talents you have on staff before they are gone


  2. Helpful (1)

    "It gets worse every year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in East Meadow, NY
    Current Employee - Manager in East Meadow, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lufthansa (USA) full-time (More than 10 years)

    Pros

    The company offers good flight benefits, decent time off, work-life balance is well preserved. Most Managers are decent. Overall colleagues are nice.

    Cons

    Constant cost cutting and diminishing opportunities. For the past 10 years I've seen the workforce cut in half. Absolutely no opportunities for growth, especially for non-German speakers. No structure employee development. There isn't a single individual in Mid- and High- Management who isn't German.

    Advice to Management

    Look at where the sales are generated and rethink how you invest in your US based talent, before they are all gone.


  3. "Sales Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Analyst in East Meadow, NY
    Former Employee - Sales Analyst in East Meadow, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flight Benefits, German Culture, Bilingual,

    Cons

    Salary, commute, no cafeteria, career development


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  5. "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Agent in Jamaica, NY
    Former Employee - Operations Agent in Jamaica, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lufthansa (USA) full-time (More than 3 years)

    Pros

    decent benefits, training opportunities, promotions

    Cons

    management only oriented, employees have no input, low to mid range pay

    Advice to Management

    listen to your employees (what employees you have left)


  6. "All in one it is a good environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in San Francisco, CA
    Current Employee - Passenger Service Agent in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The management is German and they appreciate your hard work.

    Cons

    Doing delays you have to stay at work until every passenger is re-booked, it doesn't matter how early your shift starts the next day.

    Advice to Management

    There should be a specific training based on the job performance for all the new hired colleges.


  7. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Washington, DC
    Current Employee - Inside Sales Representative in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lufthansa (USA) full-time (More than 10 years)

    Pros

    Great people, decent salary and benefits

    Cons

    Office politics, blind ceiling

    Advice to Management

    Open more to diversity, especially on management level


  8. "Great, eye-opening first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Tech Agent in Houston, TX
    Former Employee - Customer Service Tech Agent in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lufthansa (USA) full-time (Less than a year)

    Pros

    You get to meet new people from around the world and see the behind-the-scenes action that goes on in airports.

    Cons

    We sometimes have to deal with rude passengers and the computer equipment we get to use is rather old. New uniforms wouldn't hurt either.

    Advice to Management

    Invest in new equipment, part of the issue with passengers getting angry at us is that the computers take too long to work or stop functioning. There are no kiosks unlike other places at George Bush Intercontinental Airport. We were also quite understaffed, and could really use new employees that were already trained.


  9. "Used to be a great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lufthansa (USA) full-time (More than 10 years)

    Pros

    great co-workers, great brand to work for

    Cons

    low pay compared to US airlines, challenging work environment right now, uncertain how structure will be in the years to come. Limited opportunity to advance unless you are in New York. Even then, true opportunities are limited to Germans in Germany.

    Advice to Management

    Don't forget to motivate employees even during difficult times, don't wait too long before announcing new structure/hierarchies.


  10. "If you're not German and looking to move above an analyst, don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in East Meadow, NY
    Current Employee - Analyst in East Meadow, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Lufthansa (USA) full-time (More than a year)

    Pros

    -401k match to 7%
    -flex hours 7am to 10am
    -lunch is 30 minutes but widely accepted to take a longer one

    Cons

    If you're looking to move ahead in your career and not German, don't bother here, even if you're blond and blue-eyed. The blatant discrimination is so frustrating. You know you are qualified but you are literally a nobody if you are one of them. Even at the analyst/coordinator level, they're already mostly German. A lot of them were former interns and you have some locals working for a long time and they're not even promoted. If I had known this, I would've never joined the company. I don't know why the government lets in these people to discriminate against the country's people.

    The pay is disgusting at 42k/year for an analyst and a 1% raise every 3 years, if that. That qualifies you for low-income housing in Nassau county, where Lufthansa operates (the threshold per NYS is 51k). I don't understand why they don't pay more for people who support entire sales teams with financial numbers dealing in the hundred millions. Most analyst are looking to leave in exodus for a fair paying job. Lufthansa will have complete brain drain in a few short years at the rate they're going. They also hire a lot of management trainees and pay them really low salaries after the program because they're stuck for two years as per their contracts. These people just keep leaving after a year or two and they're constantly hiring new trainees. The trainees are of course college educated, with many of them having master's. Some alma maters include NYU, Duke, Penn State, etc. They are not stupid - they will take their experience and go somewhere else asap.

    Do not work for this airline. They are constantly cutting back and offering severance packages for the higher paid employees (we all think this is so they can have the management trainees take over their jobs for 50% less). Go to Emirates. Go to JetBlue. Go into the city if you want to be fairly paid.

    HR is strong here. You have no say and they do not help you whatsoever. They are ONLY there for the company and do not care about you. They are involved in everything. The funniest part is that they don't even shovel the parking lot correctly and there's ice all over. I'm just waiting for someone to fall - you would think HR would be all over that.

    30 minute dock for lunch time. That adds up to over two weeks unpaid in one year.

    Advice to Management

    Pay your people fairly!


  11. "Lufthansa in the USA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in New York, NY
    Current Employee - Inside Sales Representative in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Lufthansa (USA) full-time (More than a year)

    Pros

    International connections, adds a Global touch to your resume, nice colleagues to work with

    Cons

    Disconnected from HQ, low pay, very limmited vacation days

    Advice to Management

    More flexible working environment would be welcomed


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