Lumber Liquidators Reviews | Glassdoor

Lumber Liquidators Reviews

Updated August 17, 2018
212 reviews

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3.1
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Dennis Knowles
40 Ratings

212 Employee Reviews

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Pros
Cons
  • "Tough to maintain a great work/life balance" (in 14 reviews)

  • "No support from Upper Management" (in 21 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in North Myrtle Beach, Horry, SC
    Current Employee - Manager in North Myrtle Beach, Horry, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lumber Liquidators full-time (More than 5 years)

    Pros

    Nice pay and good coworkers

    Cons

    There really isn’t any. Good job


  2. "No life, wife or kids. This is the job for you !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lumber Liquidators full-time (More than 5 years)

    Pros

    Good pay, and benefits, long hours

    Cons

    Always short staffed. Expects a 3 man store to do the job of 5 people. If another takes a vacation or calls in sick, expect little or no help for the first couple days. Sometimes have to work open to close with a standing lunch which is illegal in Cali if an hourly employee. Managers can expect to work 60 hrs a week and cover when others are sick or vacation. I have worked an average of 180 hrs overtime a year. Need A+ computer SAP understanding and plan on loading 1000's of pounds of 30 to 100 lb boxes of wood by hand weekly. They have several types of trackers which must be called daily along with normal customer interaction, planograms, receiving, shipping and more. Phones always ringing off the hook and you are dinged if they role to VM. Now they want you start pricing out quotes thats done in corporate so that takes at least 20 minutes but they wont hire any one else and yet expect you to do a customer journey (20 mins minimum) while still doing 20 other things. If you like fast paced, overworked, overtime, tons of manual labor and trying to reach unrealistic goals and hardship...This is the place for you...

    Advice to Management

    Quit trying to create more trackers and useless stuff that takes away time that can be spent with customers that actually pays off. You reek of desperation. Get somebody in Corp who knows what a good looking floor looks like. Cause most of yours are BORING and bland and hire more employees cause you are losing MILLIONS of $$$ a year cause people cant get help when the showroom is full. They leave in a huff and take their business elsewhere. But for some silly reason, Corp would rather spend millions hiring never enough employees cause the turnover rate here has to be 45% or better because of burnout and basically feeling like a slave

  3. Helpful (1)

    "Not Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager in Nashville, TN
    Former Employee - ASM- Assistant Store Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumber Liquidators full-time (More than 3 years)

    Pros

    Good per-hour pay with a generous bonus IF you're in a good market, but that target is always rising. Plenty of chances for promotion. Good employee discount, decent health insurance, and a 401k was offered but I didn't used it.

    Cons

    If you're in a bad store, you'll never make bonus. If you're in a good store, you'll overwork yourself and burn out. Wildly understaffed. You have to be able to sell, manage people, stock product, drive a forklift, and manage a warehouse all in one. Most folks don't have that diverse a skillset, so you end up with a hotmess of compromises.

    Advice to Management

    Provide stable stock from the warehouse so your sales people can build business relationships. Hire more help, and specialize. Make the targets hittable based on market data, not based on what you promised to wallstreet.


  4. "Warehouse/ Product Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auburn Hills, MI
    Current Employee - Anonymous Employee in Auburn Hills, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lumber Liquidators full-time

    Pros

    Great company to work for, great benefits, amazing growth potential.

    Cons

    Starts off by saying you'll get 45 hours a week when in reality you barely get 40.


  5. Helpful (1)

    "Asst store manager. Disappointing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Chattanooga, TN
    Current Employee - Assistant Store Manager in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lumber Liquidators full-time (More than a year)

    Pros

    Affordable health insurance. People you work with in the store.

    Cons

    Everything else. No growth and pay is stagnant. Company will always hire from the outside instead of promoting from within. Long hours and no work life balance. Regional managers only care about hitting numbers and nothing else. They receive huge bonuses when the stores hit their monthly numbers. Store employee bonuses are around $100. Regional managers will bend over for a nickel.

    Advice to Management

    Executive Management should work in a store for two months to see how horrible this company is how it's employees are treated.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Houston, TX
    Current Employee - Assistant Store Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lumber Liquidators full-time (More than a year)

    Pros

    Great and fun place to work

    Cons

    There are no cons, don’t worry .

    Advice to Management

    Keep up the good work!


  7. Helpful (3)

    "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lumber Liquidators full-time (More than 3 years)

    Pros

    Great feedback and support if you are in the right region. Competitive pay and manageable workload.

    Cons

    Lack of consistency between regions. The worst staffing model I have ever seen.

    Advice to Management

    There has to be a minimum of 3.5 employees per store. It is not a workload thing. No one should be punished for taking a vacation or having an employee choose to move on with our company or with another company.

  8. Helpful (1)

    "Needs lots of improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Retail Store Manager
    Former Employee - Assistant Retail Store Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lumber Liquidators full-time (Less than a year)

    Pros

    Lots of overtime, you get to grow muscles from lifting 80 plus pounds 8+ more hours a day until you get crushed . Pay is somewhat decent if you are an assistant manager

    Cons

    It’s like being in a labor camp. Very exhausting job you are constantly lifting lots of wooden floors, managers don’t care much about your training they only care about your mistakes.

    Advice to Management

    Please provide better training and realistic expectations.


  9. "Good company if you are in the right department."

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumber Liquidators full-time (More than 3 years)

    Pros

    If you have a good department head you will be treated very well and have a good work/life balance.

    Cons

    You will have to deal with a lot of changes with internal position changes and it may become frustrating. You need to be okay with change and adapt quickly.


  10. "Sales, Residential and Commercial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Toano, VA
    Former Employee - Sales Representative in Toano, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lumber Liquidators (More than 5 years)

    Pros

    good benefits, and pay

    Cons

    very few incentives to employees

    Advice to Management

    supervisor, shouldn't take customers from sales reps,


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