Lumber Liquidators Reviews | Glassdoor

Lumber Liquidators Reviews

Updated July 12, 2017
44 reviews

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2.0
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Dennis Knowles
2 Ratings

44 Employee Reviews

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Pros
  • Good benefits, Great people, good middle management (in 14 reviews)

  • Great pay for a job with no college degree required (in 11 reviews)

Cons
  • Tough to maintain a great work/life balance (in 11 reviews)

  • management makes the job stressful because they are hounded by upper management to hit sales goals (in 20 reviews)

More Pros and Cons

  1. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lumber Liquidators full-time

    Pros

    Great $, interaction with customers and employees

    Cons

    60 to 70 hour work weeks. No time for family


  2. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, annual meetings when they were held were educational, was a part of a company that set records on Wall Street.

    Cons

    Typical retail hours, bonus structure forced many employees to be less than honorable (commit fraud), having to deal with the 60 Minutes scandal daily for over a year and a half, errors in bonus payouts, having corporate change/reduce bonus payout percentages the next quarter after we delivered the best year the company ever had, stores ran with skeleton crews or even shorter staffs causing burnout and constant turnover there by losing great employees.

    Advice to Management

    Properly staff your stores, the staffing model is antiquated and does not meet your needs. Listen to your front line people. If a store is short staffed the RM should be at that store assisting with coverage and the hiring process until staff is level. This was your main reason for failure the past few years.

  3. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumber Liquidators full-time (More than 3 years)

    Pros

    No late hours, except for annual inventory. Control over who you can hire both associates and installers

    Cons

    Poor decisions from Top Management. Constant changing of CEOs since Formaldehyde scandal from China Imported flooring. Constant decreasing compensation plan due to astronomical legal fees shared by the stores. Decreasing business due to customers negative perception of products. Increasing warranty issues due to poor finishes, and milling issues on their Bellawood product line.


  4. "Pay Structure Leads To Resentment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lumber Liquidators full-time

    Pros

    Health benefits were surprisingly cheap.

    Cons

    The difference in pay was astronomical for a 3 person store.

    Advice to Management

    In a store of 3 employees, don't have one employee making 20K, one making 30K, and one making 120K.


  5. "I think it may get better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Lumber Liquidators full-time

    Pros

    They have done of major overhauling of upper management and I believe the new management is actively working to improve the employee culture and experience.

    Cons

    Poor employee on-boarding process.
    Inadequate process documentation.

    Advice to Management

    Prepare a better on boarding plan and communicate to employees when they are hired that they may or not be reimbursed for interoffice travel.


  6. Helpful (2)

    "Warehouse lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sandston, VA
    Former Employee - Anonymous Employee in Sandston, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Lumber Liquidators full-time (More than 8 years)

    Pros

    Pay, vacation time,co workers,benefits,they feed you occasionally

    Cons

    Forced to work overtime, poor management, no support from HR, mandatory Saturdays, micro managed


  7. Helpful (1)

    "Spoon Fed Lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Richmond, VA
    Former Employee - Assistant Manager in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lumber Liquidators full-time (More than a year)

    Pros

    Fairly competitive starting pay with decent monthly bonuses depending on your responsibility level in the stores.

    Cons

    Fed a bunch of lines that I'd be given a store management in no time, then the position was passed over to an outside individual who had no experience in the business. Also, they are a shady group of law-skirting megalomaniacs with little regard for good environmental practices. Plenty of reasons not to work for these people.

    Advice to Management

    If you have any conscience whatsoever, resign from that company now.

  8. "Decent company, had it's issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lumber Liquidators part-time

    Pros

    Company sold products that beat big box stores as far as price/quality (minus laminates based on aftermath reports).

    Cons

    Customer service lacking and upper management was being hired from companies that were failing.

    Advice to Management

    Go back to your roots, quality products for contractors and home owners.


  9. Helpful (1)

    "Assistant Manager 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lumber Liquidators full-time (Less than a year)

    Pros

    Great potential for promotion and income, especially for non-college educated employees

    Cons

    Lack of flexibility in schedule, tough sales environment, dishonest culture.


  10. Helpful (1)

    "Bad from the top down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Waco, TX
    Former Employee - Assistant Store Manager in Waco, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumber Liquidators (More than a year)

    Pros

    Somewhat slow for a normal retail environment. Lots of free time. Dealing with customers was very easy

    Cons

    Horrible culture that bred a sell whatever you can at whatever price you can get for it because it is all low quality.

    Advice to Management

    clean house and start over as a company with some actual values and win people back by doing business the right way.


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