Lumber Liquidators Reviews in Toano, VA | Glassdoor

Lumber Liquidators Toano Reviews

17 reviews

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Toano, VA

3.9
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Dennis Knowles
1 Rating

17 Employee Reviews

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Pros
Cons
  • Tough to maintain a great work/life balance (in 13 reviews)

  • management makes the job stressful because they are hounded by upper management to hit sales goals (in 20 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great place to work, quality company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toano, VA
    Current Employee - Anonymous Employee in Toano, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, flexible work schedule, growth potential is fantastic. The company really puts employees first, and their actions show it.

    Cons

    Smaller company, pulling out of a couple of tough years. But pulling out! I think you would have to want to work hard, but if you do the rewards are there for the taking.

    Advice to Management

    Keep employees first, happy employees make happy customers!


  2. Helpful (2)

    "The Good and the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warranty Specialist in Toano, VA
    Current Employee - Warranty Specialist in Toano, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lumber Liquidators full-time (More than 8 years)

    Pros

    Benefit plan is great you have several options. Had not increased greatly since hired 7 years ago.

    Cons

    Management should focus on developing employees instead of belittling them. Training is not developed. Thank goodness for co workers or you would be lost.

    Advice to Management

    Learn to speak with employees without belittling. Be opened to suggestions. Allow for human error

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Toano, VA
    Current Employee - Manager in Toano, VA
    Recommends
    Positive Outlook

    I have been working at Lumber Liquidators full-time (More than 3 years)

    Pros

    Great product, people and customers

    Cons

    None, none, none, none, none.

    Advice to Management

    None


  4. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toano, VA
    Current Employee - Anonymous Employee in Toano, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits Great atmosphere people are nice

    Cons

    Poor communication only one break


  5. Helpful (1)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Toano, VA
    Current Employee - Software Developer in Toano, VA
    Recommends
    Positive Outlook

    I have been working at Lumber Liquidators full-time (More than 10 years)

    Pros

    Lumber has a very relaxed atmosphere of people who just want to get work done. You have a lot of freedom to try new things. Due to the small size of the IT department you are also able to be involved in many facets of the business.

    Cons

    The IT department is very small for the demands placed on the group. There are a lot of people that know a lot about retail but not as much about technology.

    Advice to Management

    Have a way for people to be promoted that isn't a management track.


  6. Helpful (2)

    "Production"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toano, VA
    Former Employee - Anonymous Employee in Toano, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lumber Liquidators full-time (More than 3 years)

    Pros

    Good company with benefits. People were awesome to work with.

    Cons

    Some poor business decisions by upper management have negatively impacted the company's reputation and integrity.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Toano, VA
    Current Employee - Manager in Toano, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work environment - Senior management does not "micro manage", can take time off as/when needed.
    Relaxed culture - corporate setting is casual attire.

    Cons

    Current work environment is tense and uncertain - due to bad publicity.
    Lack of involvement - Senior management is fine with "as-is", lack of opportunity to grow.

    Advice to Management

    Involve staff if/when available to give a sense of value.

  8. Helpful (2)

    "Customer Care, Toano"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toano, VA
    Former Employee - Anonymous Employee in Toano, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Lumber Liquidators full-time (More than a year)

    Pros

    Dress code is very relaxed, age diversity, hours were decent.

    Cons

    HR wasn't helpful, favoritism among the mgmt team and certain reps, some micro-management.

    Advice to Management

    Value your employees!


  9. "Customer Service Specialist."

    StarStarStarStarStar
    Former Employee - Customer Service Specialist in Toano, VA
    Former Employee - Customer Service Specialist in Toano, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is a relaxed dress code!

    Cons

    The rate of pay doesn't compensate for the amount and level of work required. Systems are old and out dated and do not aid in metrics that all are expected to meet. No assistance from leads or other close management roles. No management assistance from Friday at 3 pm until Monday at 8 am for escalation, and to many law suits that you are required to lie for.

    Advice to Management

    Take the time and remember you started from the bottom before you were where you are know.


  10. "Fast paced marketing department with fun, supportive management and staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Toano, VA
    Former Employee - Marketing in Toano, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lumber Liquidators full-time (More than a year)

    Pros

    Great department management and staff, opportunity for company growth. Fun and flexible work environment. Reasonable work-family life balance, good salary and benefits. Supportive management. Very laid back atmosphere.

    Cons

    Fast paced but can be stressful at times. Lacks long term vision and creative follow-through. Predominately male influenced and led.

    Advice to Management

    Offer more opportunities for females to advance in leadership roles.


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