Lumen Reviews

Pros

- The tenured teammates are always willing to help. - The company has great strategic partnerships. - Pay is typically better than other telco's - Free access to trainings and certifications with partners like Cisco, Fortinet, Azure, VMware, etc... (Take advantage of this) - After 12mo, you can apply for tuition reimbursement up to a certain dollar amount per year. (Take advantage of this)

Cons

- Systems are a nightmare. (slowly getting better) - Account bases change every 4-8mo so long term relationships are hard to form - You will have to hunt for the best perks that come with the job. - Upper management is made up of experienced and smart individuals, it just seems that they are operating off of false information. I don't think they are aware of the realities we experience on the front lines. - Building off of that, you be measured on 10 different KPI's each quarter. That's too many things to focus on. Break those responsibilities into different roles or increase headcount to decrease accounts per rep. - November to February is layoff season. (develop a strong internal network)

Pros

No positives come to mind honeslty

Cons

While working at Lumen/Centurylink for 5 years I received one 3.5% raise after 5 years of being a top rated employee. There was a horrible culture where with enough years you could get away with murder and not be fired for anything, but your treated like crap if you don’t have 15 years under your belt. If you work work they’ll reward you by giving you more work with no increase in pay. I was hired as a contractor with the plan that they had to hire me full time after 6 months, but they immediately went back on their promise. The senior leadership are self-serving idiots who don’t understand their own business and will gaslight your at every opportunity. We were able to prove that the Minneapolis market needed to hire 200+ techs to get their numbers in line and they not only ignore it, but laid off more techs on top of it. There’s a lot more, but suffice to say don’t work for this company unless you can get a job in the corporate office.

Pros

Benefits are good, pay is good. A lot of incentives are offered. You may join the Union which is great as it provides a lot of mediation on a lot of issues. Most of the supervisors are well trained and good at coaching. This is a huge benefit. You are required to act with honesty and integrity with customers and if you don’t, you likely won’t last. Calls are recorded so customers can’t say you said something you didnt say. I love work from home! This is a major plus in my book. Rules are strict mainly because employees have abused rules.

Cons

No increase in PTO until you’ve been there 7 years which is excessive. I say pay is good because it could be much better for the stress involved. Quotas, especially for TV are high. We get screamed at a lot by angry people and are expected to shut up and take it. Aka, customers are allowed to abuse you. Training is way too short and too many reps are put on calls without proper knowledge, leaving the rest of us to clean up their messes. This upsets customers and cuts into our call time. They won’t cover at home expenses such as internet, etc. as most businesses do.