Lumen Employee Reviews about "upper management"

Updated Dec 27, 2020

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3.2
54%
Recommend to a Friend
58%
Approve of CEO
Lumen CEO Jeff Storey
Jeff Storey
672 Ratings
Pros
Cons
  • "After Level 3 took over the upper management only former Level 3 employees could be in(in 132 reviews)

  • "Leadership wants to move people to Monroe LA(in 62 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. "good pay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Broadband Technician 

    I have been working at Lumen full-time for more than 3 years

    Pros

    good pay. Good vacation. Good 401k

    Cons

    layoffs. Upper management. Dying industry

    Lumen Response

    August 28, 2020

    Thank you for leaving a 5-star review! We are lucky to have you as part of our team.

  2. ""Has Been Company""

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Sales 
    Doesn't Recommend
    Negative Outlook

    I worked at Lumen full-time

    Pros

    Great partnerships with good companies.

    Cons

    Constant RIFs, Upper management really has no idea/lacks resources to fix the many issues which cripple the company. Worst commission structure in the business.

    Continue reading

    Lumen Response

    December 30, 2020

    We appreciate your feedback and take your comments seriously. We value all our employees and actively strive to create a positive culture where employees want to come to work every day. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive, and even offers accelerated commission programs for our sales roles. We are sorry to learn you did not enjoy working here.


  3. Helpful (2)

    "Not a fan"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coordinator II and Business Intelligence Analyst I in Littleton, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lumen full-time for more than 10 years

    Pros

    Under Qwest and CenturyLink there was a lot of opportunity for all employees

    Cons

    After Level 3 took over the upper management only former Level 3 employees could be in upper management and other key positions. Recently former Qwest employees have been laid off or left for other positions at a very high rate.

    Continue reading

    Lumen Response

    August 13, 2020

    Thank you for taking the time to leave a review. CenturyLink has a strong history of growth through acquisitions and we work hard to ensure we have an inclusive and positive culture where everyone can achieve success, regardless of which operating company they come from. We have taken extensive and innovative measures to create a combined company culture, reflective of who we are, and who we want to be.

  4. Helpful (2)

    "Company Culture Is Not the Same"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Program Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumen full-time for more than 10 years

    Pros

    - Great employees that are friendly and hard working - Good work/life balance - Rewarding work

    Cons

    - Secretive layoffs - Minimal career advancement due to continuous layoffs and restructuring - No longer provide annual salary adjustment / living increase. Any salary increases is subjective to upper management. - The culture of losing your job next if your not in one of the key city locations

    Lumen Response

    July 15, 2020

    Thank you for writing a review. We are excited about our future and how we play a key role in enabling our customers’ digital transformations. As the needs of our business change, we must evaluate our workforce and transform accordingly to ensure we are able remain an industry leader. Unfortunately, at times that means lay-offs and/or reorganizations occur. Those decisions are difficult and are not something we take lightly. We are happy to see you enjoyed a good work/life balance as well as the people during your time at CenturyLink.

  5. "No clear vision of the future."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Accountant in Monroe, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumen full-time for more than 5 years

    Pros

    My team members are great. Opportunity to work with a worldwide company.

    Cons

    Seems like upper management didn't have a clear view of how the company should function in a post telecom world.

    Lumen Response

    July 7, 2020

    Thank you for taking the time to leave us a review. We agree, CenturyLink has great employees. We are excited about our future and how we play a key role in enabling our customers’ digital transformations and the fourth industrial revolution.

  6. Helpful (1)

    "Not what it used to be"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - WAH Customer Service & Sales in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumen full-time for more than 8 years

    Pros

    Working from home, pay was decent, benefits were very good.

    Cons

    Upper Management has no clue, direct management is so afraid of losing their jobs, they don't CARE.

    Continue reading

    Lumen Response

    June 9, 2020

    We care about our employees at all levels of the organization and have confidence in our leadership team. We are sorry to learn you did not enjoy working here, but appreciate your feedback and are glad to see you found value in our benefits and compensation offerings.

  7. "Overall Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Operations Technician 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Lumen for less than a year

    Pros

    Managers are helpful, coworkers and lead technicians have your back

    Cons

    Upper management too focused on numbers, company cohesion could use improving

  8. "Good Experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - OSP ENGINEER in McLean, VA
    Neutral Outlook
    No opinion of CEO

    I have been working at Lumen full-time for more than a year

    Pros

    You can get great experience here, especially because of the sheer volume of work.

    Cons

    Volume of work, upper management has a very "old school" mindset. On call rotation which can get extremely annoying and stressful due to managing damages that sometimes take 8-12 hours.

  9. Helpful (2)

    "Great Pay, good local managment, but upper management are short sighted and driving the company into the ground."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Technician in Las Vegas, NV
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Lumen full-time for more than a year

    Pros

    Great pay, decent benefits, enjoyable work.

    Cons

    Uncertain future, short sighted upper management.

    Continue reading
  10. Helpful (2)

    "Great Team Environment, Poor Upper Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Analyst in Littleton, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lumen full-time for more than 3 years

    Pros

    Great benefits, including paternity leave and immediate death benefits to spouse. I had a great team with an amazing manager.

    Cons

    Poor direction from upper management

Viewing 1 - 10 of 132 English Reviews