Luth Research Reviews | Glassdoor

Luth Research Reviews

Updated January 3, 2017
12 reviews

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2.0
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Luth Research President and CEO Roseanne Luth
Roseanne Luth
9 Ratings

12 Employee Reviews

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Pros
  • Free parking if you get in early enough, otherwise the company will pay up to (in 5 reviews)

  • Casual work environment, sometimes a little bit to casual (in 4 reviews)

Cons
  • I've never worked for a company that had such a high turnover rate, and I still haven't worked for a company with (in 4 reviews)

  • Fluorescent lighting in call center (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "More bad than good, but oppourtunities exist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Analyst in San Diego, CA
    Former Employee - Research Analyst in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Luth Research full-time

    Pros

    Not many pros to list and most come with a caveat.

    Good company to gain professional experience and training, but most driven and qualified employees find their way out after a short time.

    Due to high turnover, there are opportunities to advance much quicker than you would in most other companies.

    There are some good managers that are invested in their employees, but these are the exception rather than the rule and you need to actively seek them out.

    Cons

    Management philosophy can best be described by figuring out the least amount of money an employee is willing to work for and keeping them as close to that number for as long as possible. High turnover and low pay means that for employees that stick around, they are burdened with constant training of newcomers to back fill positions and likely long hours to meet demanding deadlines. Employee morale was very low. Department goals were largely unattainable, so if you have a bonus, you would only see a fraction of the "expected" compensation. HR at the time was a joke, interactions left you feeling as though you just dealt with a used car salesman.


  2. Helpful (4)

    "The 'good and the bad' truthful review..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Luth Research (More than 3 years)

    Pros

    Pros:

    - The technology, which is the bread and butter of this company is very innovative.
    - Generally, people for the most part are friendly when you get to know them.
    - There are some smart, forward thinkers that work here (you just have to know where to look for them).
    - Free parking if you get in early enough, otherwise the company will pay up to $8 for your street parking per day.
    - Free snacks, water, espresso, and coffee and sometimes catered food.
    - Benefits are offered to full time employees, but are sub-par to 'par' at best.
    - Casual work environment, sometimes a little bit to casual.
    - The company prefers to promote people from within if they have the right skills and education, however, many promotions are based too much on a person's education and not merit.
    - Equal opportunity employer that gives second chances to people (but this also serves to hold down costs in certain departments).
    - Culturally diverse employer.
    - Some positions have a step learning curve, but people are supportive in general. This is a sink or swim atmosphere.
    - Tons of opportunity to learn new skills.

    Cons

    Cons:

    - Work-life balance is only so-so, and almost non-existent for individuals working in certain departments, and in some managerial positions.
    - For a company that is ran by women - which is a great thing (the CEO, the two VPs, the Director of HR, Director of Research, Senior Account Executives, and other managerial posts are all female) this is company is one of the 'least progressive' companies as far as family matters and time off are concerned.
    - Leave is offered but you have to jump through a bunch of hoops to get it. Taking any time off is somewhat discouraged, even though leave is one of the few benefits given to full time employees. (You only get 6 vacation days and 6 paid sick leave days a year for the first two years. This is usually just PTO in other companies, so the current leave system is somewhat out dated).
    - 401K is offered but it's not matching. No or private equity offered to employees.
    - There is a ton of 'favoritism' in some departments, a 'pecking order of sorts', so god help you if you get on the bad side of someone in upper management. Some people get to 'telecommute' from home while others who can and should, don't get to for no apparent reason.
    - The work place is silo-ed off. There is little communication and cooperation between the departments, except for a few pockets here and there. This leads to tension between departments at times.
    - Unless you hold a 'key position' within the company, you can expect to be paid around 25-30% less than the current market rate for your position.
    - The company goes through waves of turnover as people (some really talented people) leave for better opportunities, so this makes it difficult to build and maintain cohesion.
    - No one has a stake in the future of this company, which can be demoralizing over time.
    - The company, along with its technology will more than likely be sold within the next few years to a larger entity (again only a small group of people will benefit from this when it happens).
    - The company has been around for almost 40 years, so things are pretty much set in stone, with no changes coming in sight.

    Advice to Management

    Maintain the pros mentioned, work on the cons mentioned.


  3. Helpful (6)

    "Mandatory overtime, poor working environment, high turnover rates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Project Manager in San Diego, CA
    Former Employee - Online Project Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Luth Research full-time (Less than a year)

    Pros

    Decent salary/benefits package, convenient location

    Cons

    Mandatory overtime, high turnover rates, little to no training or communication, hostile work environment

    Advice to Management

    Don't treat employees as expendable objects to be replaced every 6 months to a year. Spend more time providing training and feedback. Focus on long-term development and improving work/life balance for employees, rather than demanding long hours with mandatory overtime for little recognition or reward.


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  5. Helpful (1)

    "A place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in San Diego, CA
    Current Intern - Anonymous Intern in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Luth Research as an intern (More than 3 years)

    Pros

    Work atmophere is diverse.
    They are an equal opportunity employer.

    Cons

    Senior managment allows employee's limited growth. The office is too small for the number of employees they have.

    Advice to Management

    Don't be afraid of letting people grow. They dont want your job just to be successful.


  6. Helpful (2)

    "A job, not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Luth Research full-time (More than 8 years)

    Pros

    Paid Time Off, downtown parking

    Cons

    Overworked and underpaid, not appreciated


  7. Helpful (6)

    "If you are a professional researcher, get as far away from Luth as possible."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Located in San Diego.
    - Free parking (when avail.)
    - Great facility for other professional research companies to conduct focus groups.

    Cons

    - Although I have no idea what it is like for the phone room/hourly workers, as a salaried professional there is absolutely no way to navigate your career performance - "subjective" at best.
    - Grossly underpaid, based on industry standards.
    - Terrible and out-dated methodologies with focus on volume over quality.
    - Revolving door for employees who realize mistake after joining the company and flee as soon as possible.
    - Questionable decision making leading to lost business and resources.

    Advice to Management

    Forget billing yourselves as a reputable research organization. Focus on providing facilities for "real" research companies to do business.


  8. Helpful (5)

    "Internal politics stifled employees professional growth and departmental success."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work from home options if needed
    Friendly staff
    Flexible working hours, can determine your schedule within reason
    Comprehensive benefits package

    Cons

    Company management style has not grown with size of company. Tendency to micro-manage.
    Senior management does not empower staff to lead in the areas where they are subject matter experts.
    Clear, open and honest communication is not a part of company culture. Heavy politics and lack of information sharing.
    Little to no growth potential.
    Salaries not competitive to market rates.

    Advice to Management

    My advice is to empower staff to do what they do best. Bureaucratic approval processes prevent progress and limit team effectiveness. First to market is not the goal, first to inflection point is - products should be quality first.


  9. Helpful (3)

    "Luth Research"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interviewer in San Diego, CA
    Current Employee - Interviewer in San Diego, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Friendly, diverse people to work with.
    Offer opportunities to those with criminal backgrounds.
    Free onsite parking or parking reimbursement.
    No physical labor.

    Cons

    No fulltime positions.
    No benefits.
    Low wages.
    Managers are inept.
    Shady practices, hiring those with criminal backgrounds, but easy dismissal.
    Low quality of equipment.

    Advice to Management

    Upgrade the quality of equipment, the quality of training, and the quality of people hired. Hire less people and pay the good employees more, even if commission.


  10. Helpful (2)

    "A place to learn not for a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Luth Research full-time

    Pros

    A good place to start your market research career and to learn the basics and fundamentals of project planning, management and surveys.

    Cons

    Not a place to develop a career in market research as the work is repetitive and there is no senior management career support.


  11. Helpful (3)

    "Morals are none"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Just Another Worker
    Current Employee - Just Another Worker
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Luth Research full-time (More than a year)

    Pros

    A good deli around the corner

    Cons

    Besides everyone being morally corupt and shady?

    Advice to Management

    Maybe stop it with the popularity contests and maybe get some work done


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