Lutheran Family Services of Nebraska Reviews | Glassdoor

Lutheran Family Services of Nebraska Reviews

Updated October 5, 2017
17 reviews

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3.1
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Ruth Henrichs
9 Ratings

17 Employee Reviews

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  1. "Employment Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Specialist in Omaha, NE
    Former Employee - Employment Specialist in Omaha, NE
    Recommends
    Positive Outlook

    I worked at Lutheran Family Services of Nebraska (More than 3 years)

    Pros

    Helping others who are in need of help brings your inner satisfaction and joy

    Cons

    If you do not enjoy working with diverse group of people and their unique culture and traditional beliefs than you mightn't enjoy much working in the community services department.

    Advice to Management

    Find out the ongoing issues among the resettled population and try to address with longterm solutions.


  2. Helpful (3)

    "Dual Diagnosis Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Therapist in Papillion, NE
    Former Employee - Therapist in Papillion, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lutheran Family Services of Nebraska full-time (More than 10 years)

    Pros

    Work with excellent clinicians. Well-supervised. Weekly client staffing with staff psychiatrist. Room for professional growth within company.

    Cons

    Must be computer savvy. Plenty of meetings. Must keep a client quota. Accreddited by a few different places as well as having state rules to follow. Therefore, there are many rules and regulations to keep straight.

    Advice to Management

    More support is needed to the employees who are in direct client contact, and less in upper management.

  3. Helpful (1)

    "Great mission, terrible leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator
    Former Employee - Coordinator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lutheran Family Services of Nebraska full-time

    Pros

    The services to the most needy in the community are one of the best in the area. Clients can get served for no cost.

    Cons

    No infastructure
    No HR Department
    No legal department
    No training department
    Disconnected leadership
    Overworked staff
    Micromanagement
    Statewide administrator was often heard saying how much they hated their job, or a specific staff member. Extremely demoralizing.

    Advice to Management

    I worked there as a coordinator but really had the duties of a director. I had 2 programs to oversee and an incomplete job description. I was there for 8 months and never received my 6 month review. After raising my concerns I was terminated with no warning, no progressive discipline and no real reason given other than I wasn't a good fit.

    The organization needs to slow down it's programming to get its infastructure built-up. Create a formal plan of staff evaluation is bidirectional, allowing not only supervisors to give feedback on staff evaluations but allow staff to give feedback on their supervisors evaluation as well. The lack of accountability moving both up and down the hierarchy created an environment where superviors misused their positions. Also needs to be a process to communicate ethical concerns without fear of retaliation. Lot's of questionable actions were observed and no clear way to raise concerns without it turning into he said, she said issue.


  4. Helpful (6)

    "Change is desperately needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lutheran Family Services of Nebraska full-time

    Pros

    Ability to help others who have high needs and few resources; Hard workers dedicated to the people they serve; Teams pull together to provide great services in spite of major organizational concerns

    Cons

    Pay and benefits are not in line with comparable agencies; High turnover at all levels, but particularly the Administrative level due to lack of change in highest positions; Negative culture with high stress, long hours and little respect for work-life balance; Board is not engaged with anyone besides CEO and therefore does not act on staff concerns

    Advice to Management

    Change is desperately needed or the turnover issues will not stop. If leaders are not willing to change how they perceive and address concerns/issues, then the leaders should be changed. The Board needs to take time to talk to staff and CEO needs to communicate more effectively. Employee engagement issues should be addressed immediately with staff, who need to be given the opportunity to share feedback and have it responded to appropriately without fear of negative consequences or inaction on the part of administration. The mission and values of the organization are not being met internally and need to be re-evaluated to ensure commitment from staff at all levels.


  5. Helpful (1)

    "Moving in the right direction, but very slowly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lutheran Family Services of Nebraska full-time (More than 3 years)

    Pros

    - The majority of people who work in the programs are some of the kindest and most caring people you will ever meet.
    - Opportunity to help our community's most vulnerable persons.
    - Great place to gain experience and launch a career in the non-profit world.
    - Leadership is trying to move the company to be more innovative.
    - The CEO and Vice President were both social workers, so have a better understanding than leaders in other organizations about front line social work.

    Cons

    - Technology is horrible. The computer network is the single greatest hindrance to productivity. You'll likely be using software that is a decade old.
    - Meetings can go on for hours and often end with little or no decision making.
    - Extreme micromanagement in some departments.
    - Workaholic culture that discourages employees who work 40 hours a week, especially the closer you get to the top.
    - Talented people leave due to being overworked and sometimes underpaid.

    Advice to Management

    - Stop sending double messages to staff about work life balance. For example, leadership publicly praises staff for putting in hours at night and on the weekends and makes snide remarks about people who leave after eight hours. At the same time, they advise staff to maintain a work life balance.
    - Take the advice of employees and consultants to improve company culture.
    - Don't bite off more than you can chew just to grow bigger.
    - Allow employees to implement best practices without putting up roadblocks to progress.
    - More action, less talk.
    - Sometimes the smallest and least costly changes result in increased morale.


  6. Helpful (5)

    "What Management Wants...Management Gets.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great starting point
    - Some people are very caring at LFS
    - Leave package is objectively the best benefit
    - Work makes a difference in the lives of the community

    Cons

    - If you are not a part of the executive team, you are almost viewed as "less than" by them
    - LFS culture does not embrace positive change (streamlining processes, proposing new ideas to save money, etc.). There is noticeable amount of comfort with doing the same old things.
    - A very "good ole' boys club" feel with upper management
    - Places like HR can only be a neutral third-party to a point...That point is the executive team.
    - Micromanagement on changes outside of the norm...Little autonomy with work...Everything is approved by almost everyone in hierarchy of supervision...Including CEO

    Advice to Management

    - Positive change and effective ideas can come from any employee. Respect and "actually" consider them
    - Employees already know what they are doing is meaningful.. recognize the top performers...Make "jeans day" available to all employees without them having to donate money for the United Way Campaign. Look at competitive organizations and note that seemingly small perks can make the biggest differences.
    - Observe the nepotism policy a bit more carefully...CEO and CFO are married.. It doesn't allow much support for the organization's nepotism policy.
    - Stop running the place with the "my way or the highway" mentality. It's not productive.


  7. Helpful (3)

    "Worst Place Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. I met a few really good workers, but they all left or were fired.

    Cons

    The administration has been there since the 1970's and their views and policies are older than that. They won't allow any new ideas. It is a factory for new grads to gain experience.

    Advice to Management

    Retire already

  8. "Case Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Omaha, NE
    Former Employee - Case Manager in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flex hours, Omaha office is top in it's field, good benefits, Omaha has great co-workers, Omaha office has great supervisors

    Cons

    Lincoln office is not ran the same as the Omaha office. Management in this non-profit company in Lincoln are more concerned about money than they are staff and client's.

    Advice to Management

    Lincoln needs to run offices like Omaha offices. In Omaha a person can walk in the doors and feel the love of Christian's. In Lincoln, a person can not. Lincoln office is cold and inpersonable.


  9. Helpful (2)

    "Could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    Pros

    Many people in the organization, especially the Center location, genuinely want to help others.

    Cons

    The middle management could be better for certain departments.

    Advice to Management

    Listen and take advice from employees who are currently working directly with clients.


  10. Helpful (3)

    "LFS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Volunteer Coordinator in Omaha, NE
    Current Employee - Volunteer Coordinator in Omaha, NE
    Recommends
    Positive Outlook

    I have been working at Lutheran Family Services of Nebraska full-time (Less than a year)

    Pros

    great organization serving refugees and other needy people in the community. i learned a lot. poor supervision and leadership. i actually shared an office with three people. my boss included

    Cons

    very short staffed organization. I was volunteer coordinator and i somehow ended up taking one of our clients to have her baby delivered. blessed that i could help bring the family to have baby delivered

    Advice to Management

    get more staff , continue to serve communities. better fundraising forts needed to employ more staff to better serve and meet needs in the community.


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