Lutheran Services in Iowa Reviews | Glassdoor

Lutheran Services in Iowa Reviews

Updated April 11, 2017
29 reviews

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2.3
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Pr. Doug Johnson
7 Ratings

29 Employee Reviews

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  1. "Case worker"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Denison, IA
    Former Employee - Anonymous Employee in Denison, IA

    I worked at Lutheran Services in Iowa (More than 8 years)

    Pros

    Dedicated and compassionate leaders. Rewarding work with families

    Cons

    High expectations with low pay. Pay stream constantly changing according to state regulations


  2. "Approach with caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Youth Specialist in Ames, IA
    Current Employee - Youth Specialist in Ames, IA
    Doesn't Recommend

    I have been working at Lutheran Services in Iowa full-time (More than 3 years)

    Pros

    Get experience working with traumatized and behaviorally-challenged kids

    Cons

    chronically understaffed
    constantly pushed to expand availability
    safety is not first
    double shifts are expected/required


  3. "I wish I could give it zero stars...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Support Staff in Des Moines, IA
    Current Employee - Direct Support Staff in Des Moines, IA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Lutheran Services in Iowa full-time (More than 3 years)

    Pros

    Flexible schedule, um..... that's about it.

    Cons

    The PTO, their biggest "incentive" is difficult to use, time off request for shift workers, meed to be turned in before the month prior to the PTO, so July requests in May, which makes spontaneous anything impossible.
    No pay raises, ever.
    Extremely high turnover rate at all company levels.

    Advice to Management

    Pay people more, update your incentives to look like you care about your employees and not just a quick buck.


  4. "Family care coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Dubuque, IA
    Current Employee - Care Coordinator in Dubuque, IA
    Recommends
    Positive Outlook

    I have been working at Lutheran Services in Iowa full-time (More than a year)

    Pros

    Make your own hours, new day everyday, loose supervision, professional environment, Happy people.

    Cons

    Loads of driving, vehicle costs, break downs, angry people, paperwork.

    Advice to Management

    Bump pay up to closer that of professionals.


  5. "Fun Job with not too much opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Youth Associate in Waverly, IA
    Current Employee - Youth Associate in Waverly, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Making a difference
    The actives you can do with the clients.
    Pretty relaxed environment.

    Cons

    No much opportunity to move up within the company.

    Advice to Management

    Fix your job requirements as it is impossible to move up without a degree.


  6. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waverly, IA
    Former Employee - Anonymous Employee in Waverly, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worked within a close team of individuals that were supportive, encouraging, and cared about the clients that we worked with. Had an incredibly supportive supervisor until management essentially "forced' them into taking a position elsewhere (through increasing expectations, frustrations, lack of care, and terrible attitudes). I have been told by my current supervisor that they are beyond thrilled to have taken me out of that environment and think that the agency lost out on a "superb" employee.

    Cons

    Lack of empathy/support for direct care staff, OBSCENE hours, on call shifts were out of control with staff receiving dozens to over a hundred phone calls, lack of management, pay was atrocious in comparison to other agencies. They don't support raises for hardworking/dedicated staff, however will pay sign on bonuses to folks that do their 90 day stint then quit. No consistency whatsoever or follow through in supervision, delegation, guidance, or management of staff. Why should staff be working 70 hour weeks to "hold the fort down" when management would do their 40 (or less) and then leave, not answering phones in crises? Politics delegate movement up the ladder - they'd rather stick with the minimum requirements then give a deserving staff a promotion even if they're just weeks shy of the posted experience time requirement. Turnover is sickening, supported by the overall lack of appropriate training and guidance. Employing fresh out of high school staff that have no business working with delinquent/mental health youth. Impossible to get fired, even when deserved (and documented). Management would send passive aggressive (or even threatening) emails about documentation and notes, completely disregarding that the staff had just worked a 17 hour shift, was suffering from lack of sleep and the physical assault they most likely experienced during the shift.

    Advice to Management

    Reading the cons notes the lack of care by representatives and management. My time spent at Bremwood is the worst time of my employment history. I will never regret walking away, however I miss the support of those I worked directly with and the kids. While the staff are suffering, the kids are the ones that are losing the most. How can they learn needed skills when they're being "supervised" by people that are in the position for the wrong reasons/not trained/not ready? They see the turnover, the lack of consistency/expectations. These kids are already hurting enough, shouldn't that be motivation to make changes? It's really easy to sit and make policies/delegate tasks from offices - actually walk the grounds, show staff (and clients) that you care (even if it appears you currently don't) about them and the place. Stop hiding behind emails and your computers and do something. The kids need you to step up. The staff needs you to step up. Bremwood needs you to step up.


  7. "Lutheran Services in Iowa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Program and Staff Development in Ames, IA
    Former Employee - Manager of Program and Staff Development in Ames, IA
    Recommends
    Positive Outlook

    I worked at Lutheran Services in Iowa full-time (More than 10 years)

    Pros

    Great management and flexibility. Good benefits.

    Cons

    Human services - comparably lower wages than other fields, unpredictability based on public funding.


  8. "Never become injured on the job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caseworker in Des Moines, IA
    Former Employee - Caseworker in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lutheran Services in Iowa (Less than a year)

    Pros

    The staff is pleasant and attempt to be helpful.

    Cons

    Management is unorganized and unsupportive.

    Advice to Management

    Look into your workman's comp doctors. They are shockingly unqualified.


  9. "Youth Specialist (Beloit group care)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ames, IA
    Current Employee - Anonymous Employee in Ames, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lutheran Services in Iowa full-time (More than 3 years)

    Pros

    Life-changing work, chances for positive community impact, camaraderie between floor staff , opportunities for advancement

    Cons

    Lack of communication, low pay, inconsistent hours, difficult clients, high staff turnover leading to lack of shift-to-shift support, high risk of burnout and secondary traumatization, seemingly slow response to individuals reported to HR

    Advice to Management

    Treat your group care staff like they matter and acknowledge how much work they do, communicate better, pay a living wage to staff who put their health and well-being on the line every shift.


  10. "Support staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Fort Dodge, IA
    Former Employee - Support Staff in Fort Dodge, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Loved working with the clients. And my co workers

    Cons

    My boss had a lot to be desired. She believed a false accusation from a client. So in other words the supervisiers aren't very good or know how to relate with their staff.

    Advice to Management

    Have more compassion and trust your staff. Investigate better actucssations when they come in.


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