Lutron Reviews | Glassdoor

Lutron Reviews

Updated March 20, 2017
32 reviews

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2.0
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Mike Pessina
9 Ratings

32 Employee Reviews

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Pros
  • Exceptional place to start a career - large incoming class of college graduates helps to create a community from day one (in 11 reviews)

  • Good opportunity to start a career (in 9 reviews)

Cons
  • Several arrogant individuals in upper management (in 13 reviews)

  • Sometime work life balance becomes not so balanced (in 7 reviews)

More Pros and Cons

  1. Helpful (3)

    "software engineer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Coopersburg, PA
    Former Employee - Anonymous Employee in Coopersburg, PA

    I worked at Lutron full-time (Less than a year)

    Pros

    Higher salary compared to competitors in the area. Can save money since there is absolutely nothing to do in coopersburg.

    Cons

    incompetent HR. Old fashioned managers who discard any idea coming outside of their own head. the environment makes you feel like you signed up for some technology cult, typical corporation dictatorship.


  2. Helpful (1)

    "Engineering Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronic Systems Technician in Coopersburg, PA
    Former Employee - Electronic Systems Technician in Coopersburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lutron full-time (Less than a year)

    Pros

    Great after work activities. A lot of young employees. Good benefits and opportunities to try different roles.

    Cons

    Employees come and go because no raises or bonuses are given on a regular basis. Company seems stuck in the past.

    Advice to Management

    Take care of your employees. You shouldn't hire a person right out of college and pay them more than someone who has been a the company for a few years and has more experience.


  3. Helpful (2)

    "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Ashland, VA
    Former Employee - Technician in Ashland, VA
    Doesn't Recommend
    Positive Outlook

    I worked at Lutron full-time

    Pros

    Lots of overtime, coworkers support each other when possible

    Cons

    Lots of mandatory overtime, low moral, Managemnt does not care about the people or their concerns. Production is the only thing that matters.


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  5. Helpful (6)

    "Lots of freedom but limited career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Applications Engineer in New York, NY
    Former Employee - Field Applications Engineer in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Lutron full-time (More than a year)

    Pros

    Freedom that comes from the nature if the job. OK pay.

    Cons

    Very strick dress code. It's a technology company for heaven's sake. Some managers want to micromanage their employees to the point of dust ration. Employees move up based on tenure not potential.

    Advice to Management

    Look at the potential of all your employees not just the ones that have been stuck in the same position for 15 years.


  6. Helpful (4)

    "Bad culture, excellent products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Coopersburg, PA
    Former Employee - Manager in Coopersburg, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lutron full-time (More than 5 years)

    Pros

    Product quality
    Technology-foward
    Almost endless - albeit poorly utilized - resources: people, money, facilities

    Cons

    Inbreeding, not open to new perspectives
    If not part of the inner circle, you will never advance even one level
    Management by consensus incredibly slow, cumbersome, inefficient

    Advice to Management

    Modernize your management, please.
    Get rid of the under-performers that have found an on the job perennial retirement plan.


  7. "Not the best place..Not the worst either"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Coopersburg, PA
    Former Intern - Intern in Coopersburg, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Lutron as an intern (Less than a year)

    Pros

    Good work life balance, Nice and smart people in teams

    Cons

    Not so challenging work, Scope only toward lighting industry, The city is dead ..nothing to do around.

    Advice to Management

    Get innovative in hiring. Do not follow old and traditional standards


  8. Helpful (7)

    "Embedded software engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Embedded Engineer in King of Prussia, PA
    Former Employee - Senior Project Embedded Engineer in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lutron full-time (More than a year)

    Pros

    Great company to spend your first few years out of college at. Sharpen your engineering skills, master problem solving and make a few bucks before you move on. New hires do real work and apply themselves from day one.

    Cons

    - Horrible management. They are internally confused about a lot of things.

    - Terrible area to live in and work. The lunch menu almost always sucks. No good places around to eat as well.

    - Employee retention is the worst. Most of the people that started with me left the company within a 2-4 years of working there.

    - If you are not an american citizen, their sponsorship policy is the worst. They only sponsor people in the EB3 category and you'll have to wait for quite sometime before you can get your green card.

    - Some teams are terrible. The engineering leader is sometime a liability because he is too old school in his ways not willing to adapt to the newer ways in the industry dragging down the whole team and sometimes discouraging people from thinking innovatively.

    - The salary raises are terrible. Profit sharing is almost null. After a few years, you worth more the company refuses to acknowledge that. When trained engineers quit. It burdens the teams a lot more and work slows down. A new hire cannot replace a well trained and experienced engineer's productivity pace and innovation.

    Advice to Management

    - Dont kill new ideas from new hires.
    - Help new hires apply their innovation.
    - Make a new tinker lab where new hires can spend their time outside of work working on projects.

    - Look outside the lighting industry and make new investments in other business domains.


  9. Helpful (13)

    "Great place to coast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design & Development Engineer in Coopersburg, PA
    Current Employee - Design & Development Engineer in Coopersburg, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Lutron full-time (More than 3 years)

    Pros

    No layoffs, you have to try to get fired
    Checklist based pay and promotions
    A lot to learn up front, great launch pad for motivated hoppers
    Consistent management styling is predictable
    No blame is ever attributed

    Cons

    Company will never change
    Shipping out product is the only thing that matters
    Pretends they are one of the best, constant comparisons to Apple and Google, until the discrepancies are called out
    Management thinks they're entitled to engineers working overtime
    Engagement and motivation are foreign concepts
    People are resources to be (micro)managed
    Tons of CYA, any decision will require at least 2 approvals
    Negotiation is "take it or leave it"
    Opportunity means you can say no, but it will hurt your career

    Advice to Management

    Cut the fat, there's a massive blob of middle management that likes to trifle in the day to day.
    Find a way to rally the troops behind a purpose that is believable and that we can contribute to... 10/7, 12/8 are sales goals, not engineering metrics.
    Get rid of the ERM, pushing your engineers around to projects on a whim is caustic.
    Stop abusing the word opportunity find a real way to motivate people.
    Product managers should interact with the team, specs are often unrealistic and conflicting.
    Stop making design decisions around demos - don't you know how you asked your product to function?


  10. Helpful (1)

    "Great Pay. No Careerpaths."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Coopersburg, PA
    Former Employee - Technical Support Specialist in Coopersburg, PA
    Recommends
    Negative Outlook

    I worked at Lutron (Less than a year)

    Pros

    Annual reviews with pay increases and sometimes able to remote log in.

    Cons

    There isn't any way to move up or be promoted. Dead end job.

    Advice to Management

    Everybody works solo on the phone and the environment is typically stressful. Try team building the group for less turn over, better customer service and lower call handle times.


  11. Helpful (15)

    "Layoff Protected Employment - Stressful Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Coopersburg, PA
    Current Employee - Engineering in Coopersburg, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Lutron has never laid off a full time employee. They can accomplish this by hiring many contracted employees from domestic and international contract companies, especially in engineering. This provides protection for full time employees because contracted employees are usually lost first when people are let go. This has not happened recently, luckily for everyone. The benefits are decent and income is average. You won't get rich working here, but you will have a solid average career. Typically employees who go back to school are the ones that advance through the ranks fastest. Lutron also offers tuition reimbursement. I believe $5250 per year or up to 4 courses per year, whichever comes first.

    Cons

    Stress, but I suppose this depends on what department you work in. Working in Engineering I had opportunity to be involved in many different parts of the company including software designs, customer facing situations, training courses, tradeshows, and travel to different parts of the country.

    Lutron's culture of using contractors to support engineering is a blessing and a curse. Blessing because we can hire and release contractors depending on needs, which protects full time employees from layoffs. A curse because full time employees are constantly retraining new contractors that rotate into the company for a few months to maybe a year. This is a complete waste of time.

    Customer support scenarios are great when you're on the receiving end of support, but what employees go through to "talk care of the customer" is painful. Lutron markets "the best" products which are no more immune to software defects that our competitors. Ours just cost more. Working in customer support, be prepared for a tough career. Tech support positions are nearly impossible to get out of which means you're likely spending years on the phones until you can back-filled and moved to something else.

    New employees go through great introductions to the company with different classes at "Lutron University", but after that new product training is non-existent leaving you out to dry unless you take time to learn yourself.

    Documentation is a joke. Specifications? Yeah right, but I know this is true elsewhere. Still doesn't mean it's right...

    No communication among teams. I concluded this is because how busy everyone is, they don't have time to think about it.

    What I've learned is that if you work hard take care of the the customer and the company, you'll eventually get assigned more and more tasks until you break. Which is essentially where I am at right now. No breaks at this company.

    Advice to Management

    Please, please, please plan projects better. Resist last second changes that are demanded by upper management. These changes create nearly impossible deadline scenarios which have caused many to reconsider long term careers. Is there really an excuse for this happening all the time in every project? It's never a surprise to hear about some last second change that makes us work nights and weekends, cancelling events with friends and family to implement these decisions. My family does not want me working at Lutron anymore because of this.

    Also hire more people. You have smart employees because you have difficult interviews but they are terribly stressed out. Who wants to work like that all the time?


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