Luxor Hotel and Casino Reviews | Glassdoor

Luxor Hotel and Casino Reviews

Updated June 18, 2018
27 reviews

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4.0
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Luxor Hotel and Casino General Manager Niklas Rytterstrom
Niklas Rytterstrom
0 Ratings

27 Employee Reviews

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  1. "Guest room attend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Room Attendant in Las Vegas, NV
    Former Employee - Room Attendant in Las Vegas, NV
    Recommends

    I worked at Luxor Hotel and Casino part-time

    Pros

    I want to learn more about costumer service, how to serve the costumer so that they come back again to the hotel.

    Cons

    I did not be able to communicate to my training supervisor , because unfortunately i could not speak Spanish, so they could not understand English so it create for me uncomfortable atmosphere. Again unfortunately my boss told me we don't have any other position in hotel for you, this was my reason tat I resign.

    Advice to Management

    My advise is they should crate a atmosphere to help the training to understand the communication between the instructor and trainer. So they can work and become a positive and productive employees for hotel and establish the good team work .


  2. "Great Environment, But hard to make ends meet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Las Vegas, NV
    Current Employee - Table Games Dealer in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Luxor Hotel and Casino part-time (Less than a year)

    Pros

    Great Management, Coworkers, Environment in general.

    Cons

    Inconsistent hours
    Tips average low for the strip

  3. "Luxor front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Luxor Hotel and Casino part-time

    Pros

    Luxor has good pay and you can make a decent amount on commission from upgrades and late check outs.

    Cons

    A lot of the guest are rude because the property's rates are so low.

    Advice to Management

    Management is great but the new higher ups needs to calm down...they came in changing everything without knowing why the property does certain things a certain way.


  4. "Love serving cocktails!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cocktail Server in Las Vegas, NV
    Current Employee - Cocktail Server in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Luxor Hotel and Casino part-time (More than 5 years)

    Pros

    The casino floor is fun and fast-paced. You get to meet hundreds of people and make their Las Vegas experience a memorable one!

    Cons

    I’m on-call so i don’t work as much as I’d like to.

    Advice to Management

    Be organized


  5. "Great co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Luxor Hotel and Casino full-time

    Pros

    The people that work at Luxor are very friendly. The benefits are good and there is room for advancement.

    Cons

    Luxor is part of MGM Resorts International. The computers are not set up or maintained well. Copiers, printers and other devices are not maintained well either.

    Advice to Management

    Spend more money on setting up and maintaining the computers and daily devices that enable your business.


  6. "I like the workplace and staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Luxor Hotel and Casino full-time

    Pros

    Good benefits great pay
    Nice staff

    Cons

    So far I don't see anything wrong


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cocktail Server
    Former Employee - Cocktail Server
    Recommends

    I worked at Luxor Hotel and Casino part-time (More than a year)

    Pros

    You have a chance to make great money. When you go above and beyond, it is noticed.

    Cons

    Working the On Call list/board is hard on anyone. I have kids and a husband and being available at any given moment can get challenging. 75% of my shifts I had only 2-3 hours notice beforehand.

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Luxor Hotel and Casino full-time

    Pros

    Managers are helpful in most Departments. Pay is good. Team members are like family. There are opportunities for growth to move up and transfer to other properties. The benefits such as health coverage is outstanding. There are discounts available locally and for travel.

    Cons

    It smells. The hotel is finally getting upgrades that are so needed. INTERNAL maintenance department doesn't like assisting anyone when having to do repairs. Dealers are impolite and never hold the door for anyone ever. Employees take advantage of management when they don't get what they want. Most of them don't want to work due to the fact they have been there 10 to 20 years and feel entitled. The lack of support from certain managers in all departments makes a huge impact on the team's. Customer service is null and needs to be enforced ! The collectice bargaining contract protects those whom contribute nothing positive to their job and make the work environment very negative. It is a privilege not a right to have a well paying job that provides great insurance and job security. Overall atmosphere needs a boost to rebuild morale.

    Advice to Management

    Current GM is the best. VERY supportive and willing to help get where you want to go for a better future. Managers need to be consitant in enforcing policies in order to be respected by team. Being polite is a start!


  9. "Luxor Casino"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Representative in Las Vegas, NV
    Former Employee - Communications Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Luxor Hotel and Casino full-time (More than 8 years)

    Pros

    Paid lunch free in cafeteria. Complimentary tickets to property events. Management is clear what your goals are and provide you with tools to achieve it. Recognition from your peers.

    Cons

    No system in place to advance employees. Replaced employees with machines.

    Advice to Management

    If someone earns employee of the month are they not good enough to keep in the company?


  10. "Horrible management in 2016"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Luxor Hotel and Casino full-time

    Pros

    Free food, previous year (2015) had good management, decent hours and scheduling, clean up was relatively easy, occasionally had a dj

    Cons

    horrible bosses, terrible glare from luxor added 10-15 degrees made it unbearable, terrible bosses, no tips


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