Luxottica Retail Reviews | Glassdoor

Luxottica Retail Reviews

Updated May 19, 2017
446 reviews

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Full-time Part-time

3.2
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Massimo Vian
23 Ratings

446 Employee Reviews

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Pros
Cons
  • Work life balance and poor upper management decisions (in 20 reviews)

  • Currently a lot of job instability due to several structural changes in response to upper management and recent mergers (in 30 reviews)

More Pros and Cons

  1. "Supervisor Distribution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Supervisor in Dallas, TX
    Current Employee - Distribution Supervisor in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Luxottica Retail full-time (Less than a year)

    Pros

    Flexible schedule, friendly environment, associate relationship with management,

    Cons

    benefits(expensive insurance compared to last employer) upward mobility

    Advice to Management

    none


  2. Helpful (1)

    "Office Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at Luxottica Retail part-time (More than a year)

    Pros

    Nice people to work with

    Cons

    lack of progressive technology
    lack of organized operational procedures
    lack of realistic growth opportunities


  3. "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Nashville, TN
    Former Employee - Manager in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Luxottica Retail full-time (More than 3 years)

    Pros

    Best place to start a career in Retail.

    Cons

    Low payroll hours for each location


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  5. Helpful (1)

    "LensCrafters: Experience Highly Depends on Your Coworkers and Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Team Member in Chicago, IL
    Former Employee - Optical Team Member in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Luxottica Retail part-time (More than a year)

    Pros

    -Free annual eyewear
    -Learn a lot of optics working in the optical lab
    -Learn team work skills in lab
    -Fixing broken glasses for people can be rewarding

    Cons

    -Low company morale
    -Management at multiple stores tends toward poor side
    -Artificial high stress environment makes it hard to do your job well
    -Low pay
    -Do not transfer between stores if you work in lab - lab cultures vary greatly and company does not relocate you if you are a poor fit at your first choice
    -Employees don't usually take all their Paid Time Off, meaning everyone else is expected to do the same
    -Work every holiday except Christmas Day; blackout months that no one can request off during
    -Extremely difficult to move up
    -Off-the-clock work often occurs either due to computer system problems at closing or inconsiderate management

    Advice to Management

    Be transparent about work hours - full-time means 25 hrs max/week unless during December; to prevent high turnover try reducing stress for your team; stop expecting your team to throw out earned PTO days and work off the clock - that creates a poor work culture and is not legal


  6. Helpful (1)

    "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Mason, OH
    Current Employee - Customer Service Agent in Mason, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Luxottica Retail part-time (Less than a year)

    Pros

    Great mgmt . 401 k retirement . Health insurance. Holidays paid . Great hours . Training . Exercise and shower room . Mail room. On site cafeteria

    Cons

    Regulations,rules, policy procedure. Direction . Follow skills training. Too many temp to hire agencies. Lack of moral. Incentives

    Advice to Management

    Hippa phi safety . Communication . Customer service training soft skills . Effective listen in ng attentive listening . Analytical skills detail oriented. Prompt


  7. Helpful (2)

    "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mason, OH
    Former Employee - Anonymous Employee in Mason, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Luxottica Retail full-time (More than 10 years)

    Pros

    Great people to work with, great benefits including eyewear benefits, options for growth and movement within the company , lots of diversity

    Cons

    I was there during the most recent downsizing and it was sad to watch people lose their jobs


  8. "Operations Assistant Manager - guided associates to reach daily sales quota"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Operations Manager in New York, NY
    Former Employee - Assistant Operations Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Luxottica Retail full-time (More than a year)

    Pros

    Great teams, fun perks, branding and merchandising.

    Cons

    Hours and abiding by Macy's hours.


  9. "Started out well, then all leadership changed or was let go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Director of Operations in Baltimore, MD
    Former Employee - Regional Director of Operations in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Luxottica Retail full-time (More than a year)

    Pros

    The selection of product and really wonderful training. The pay scales are healthy allowing us to hire top candidates. Solid OD partners

    Cons

    Work life balance and poor upper management decisions. All but a few regionals have left the company, and they now have a bad reputation for burning out their folks.

    Advice to Management

    Hire people centric RVP leaders


  10. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer S in Mason, OH
    Current Employee - Customer S in Mason, OH
    Recommends
    Positive Outlook

    I have been working at Luxottica Retail full-time (More than a year)

    Pros

    Good culture and activities, monthly meaningful conversations with management, hard work is recognized.

    Cons

    The call center is business critical, so we do not get to participate in a lot of the activities held in the office and holiday time off, unorganized management at times.


  11. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend

    I worked at Luxottica Retail full-time (More than a year)

    Pros

    Working with all the designer brand names. Also enjoyed working with my coworkers.

    Cons

    The hustle and push for sales.

    Advice to Management

    Make realistic goals.


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