Lyft Community Associate Reviews | Glassdoor

Find jobs for Community Associate

Lyft Community Associate Reviews

Updated February 4, 2019
34 reviews

Filter

Filter

Community Associate

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lyft CEO Logan Green
Logan Green
24 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 90 reviews)

  • "Outlandishly unfair driver rating system in comparison to the passenger" (in 72 reviews)

More Pros and Cons

  1. "Finally a company that welcomes diversity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Atlanta, GA
    Current Employee - Community Associate in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Very welcoming atmosphere. Great Company!

    Cons

    None that I can see!

    Advice to Management

    Your forward progression is inspirational. Keep going!


  2. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Oakland, CA
    Current Employee - Community Associate in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Community, Perks, Big Company, Coworkers

    Cons

    Movement within the company is difficult

  3. Helpful (5)

    "Far and away the least effective management team I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Associate in Long Island City, NY
    Former Employee - Community Associate in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lyft full-time (More than a year)

    Pros

    Most of the tools and softwares that Lyft uses are industry standard.
    "Lyft" looked great on a resume and I was able to get another job as soon as I started looking.
    You'll learn a lot about how startups should and shouldn't be run.

    Cons

    Despite being a multifaceted role where you will ideally learn multiple aspects of the business and likely have more knowledge of the platform than most people you report to, there are next to zero career advancement opportunities in this role (I know coworkers who were there for 1+ years before I was and still have the same role they had when they got there). The vast majority of my experiences in working with management (from my day to day manager all the way up to Logan Green and other SF based leadership I met) were toxic and uncomfortable. Managers love to smile, nod, and say "I hear you, but" whenever you raise any type of concern, even if it could help the company in the big picture. The company culture/attitude towards Community Associates isn't a healthy one and, despite the "corporate" labeling of the role, you're rarely treated like you actually work for the company- in the one instance I met the CEO, he literally walked away from me mid sentence while I introduced myself as a Community Associate (and, fun fact, it was my fifth day at Lyft; what an awesome way to feel welcome at a new job!). Prepare to feel "heard" and never "listened to".

    Advice to Management

    Be upfront with everybody you hire about how dead end of a position this is or adapt the role into one where you can hire truly talented people and promote internally throughout the organization. Don't treat college degrees like they actually matter for this role- I saw a lot of really solid candidates get pushed aside because they didn't have a degree and frankly, anybody with a third grade reading level who can type 40 WPM can do this job.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in New Orleans, LA
    Current Employee - Community Associate in New Orleans, LA
    Recommends
    Positive Outlook

    I have been working at Lyft full-time (Less than a year)

    Pros

    Decent pay, great atmosphere/coworkers, and excellent benefits

    Cons

    The commute from my house is a little far


  5. Helpful (1)

    "Office/HUB and best professional move I've made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Reno, NV
    Current Employee - Community Associate in Reno, NV
    Recommends
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    * AMAZING work/life balance
    * GREAT company culture
    * This company has some of the best benefits I've ever seen
    * My management really appreciates me and lets me contribute to the company
    * As the company is growing, I get to help grow with it. There are very clear promotion and career paths laid out.
    * My office really lets me work in both a personal task driven environment as well as a team environment.
    * The staff feel like family and are very supportive of one another.

    Cons

    * Smaller market so we get things later than bigger markets (but not the companies fault)

    Advice to Management

    No matter how big the company gets, please keep the culture as it is such a gem and great thing to brag about when talking about work. The company truly shows it cares for its employees.


  6. "Community Associate, Las Vegas NV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Las Vegas, NV
    Current Employee - Community Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    The workplace feels like home and you're always surrounded by your Lyft family. Benefits are amazing, the best I've ever had actually.

    Cons

    Not a thing! *scouts honor*

    Advice to Management

    Keep up the great vibe and workplace. What an amazing job you guys have done.


  7. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Las Vegas, NV
    Current Employee - Community Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Lyft is the only company you could work for and not feel like you're working for coorporate America. They value their employees and help us achieve success every step of the way. This is definitely a company to grow with. They are mostly flexible with my schedule requests.

    Cons

    Dealing with rude, entitled people on the platform

  8. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Los Angeles, CA
    Current Employee - Community Associate in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    Great opportunity for growth in the company.

    Cons

    dealing with uneasy customers


  9. Helpful (2)

    "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Philadelphia, PA
    Current Employee - Community Associate in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Almost everyone is kind and helpful.

    Cons

    You have too many people to report to. You never know who manages you.

    Advice to Management

    Make it more clear about your responsibilities. More clarity of who you report to. Listen to the employees when they let you know about unkind individuals.


  10. "Cool Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Associate in San Francisco, CA
    Former Employee - Community Associate in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lyft full-time (Less than a year)

    Pros

    Culture and Value of the company was amazing

    Cons

    No real growth in the company