Lyft Customer Experience Associate Reviews | Glassdoor

Lyft Customer Experience Associate Reviews

Updated April 5, 2018
12 reviews

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Customer Experience Associate

4.0
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Lyft CEO Logan Green
Logan Green
9 Ratings

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 80 reviews)

  • "poor rating system; inconsistent bonus system" (in 70 reviews)

More Pros and Cons

  1. "Customer Experience Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate
    Current Employee - Customer Experience Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Working for Lyft is great!!!

    Cons

    None at this time.


  2. Helpful (1)

    "Social Media Customer Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    progression environment, dogs in the office, snacks, biweekly free lunch, people rock that work on my team

    Cons

    no room for growth, dead end, small raises from .38-.96 a year...maybe. scheduling. team leads who are advocates for their team. this office is the red headed step child for SF office

    Advice to Management

    get better management. training and check ins to make sure they are actually helping professionally develop associates

  3. Helpful (2)

    "Social Media Customer Experience Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    The company culture is a fantastic one to be apart of. Lyft truly tries to embody its core values to the fullest and makes you feel comfortable being yourself at all times.

    Cons

    Growth within the company is limited, as it is so new, especially the Nashville office. There was a surge in hiring this year, which leaves little to no room for vertical promotions.

    Advice to Management

    Management does their best to represent their associates to higher management. Overall, they are knowledgable of the field and enjoy what they're doing.


  4. "Open Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Nashville, TN
    Current Employee - Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    - Very inclusive and open
    - Great medical benefits
    - Lyft credits

    Cons

    - Best job I have held!

    Advice to Management

    Keep up the great work!


  5. Helpful (25)

    "The Potential Is There... But Lyft Falls Short"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Customer Experience Associate in Nashville, TN
    Former Employee - Social Media Customer Experience Associate in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Lyft full-time (Less than a year)

    Pros

    Energetic, trendy, and friendly atmosphere, lots of growth opportunity (with caveats), excellent benefits and perks (gotta love those office snacks), dog-friendly, wonderful and supportive co-workers, gorgeous office, prime location, company CEO's are pretty transparent about what's going on with the company and goals/risks

    Cons

    Employees are viewed as numbers and productivity stats. They attempt to make the job seem like less of a call center, but the result is counterproductive and detrimental to the work environment.

    While I was there, employees were fired left and right - some of them for issues that came about due to retroactively applied policies (I won't even touch on how ethically reprehensible that is) - and oftentimes without warning even though there was apparent documentation of issues that were never brought to the employee before they were fired.

    I sincerely hope this has changed since I worked there because I've never in my life seen such a high turnover rate, especially since the employees leaving weren't going to other departments or making progressive moves to other companies. It was just firings, and that says a great deal about what kind of company Lyft is. I felt very deceived by the people who hired me after the newness had worn off because I felt like I was pitched a much different work experience than what was actually the reality.

    If you have aspirations to grow within the company, there is opportunity to do so provided that you are chummy with upper management. They're nice people (albeit a bit inexperienced, but that goes hand-in-hand with startups), so it's doable, but if one person decides they don't like you, then you're SOL. It's a very cliquey atmosphere, and dedication and hard work will not guarantee upward mobility (it doesn't hurt though).

    Finally, the biggest problem I have with Lyft is that you cannot be yourself while at work unless you are a constantly bubbly, always glass-half-full person who never has anything constructive to say. I'm a positive person by nature, but the people who were successful at Lyft were borderline disingenuine with their hamfisted positivity. I didn't feel like I could trust many people because everyone was so afraid to say anything that wasn't unicorns and glitter rainbows. And surprise, surprise, the employees who did constructively speak up (and I'm not talking outright negativity here; I'm talking about comments like, "hey, I noticed that we have some grammatical errors on the website/reply templates, I'd be happy to fix those for us or let whoever handles those know they need to be fixed") were shown the door.

    Truly disheartening because Lyft has the potential to be an absolutely amazing place to work.

    Advice to Management

    Don't treat your office as a revolving door for employees. If you see an employee struggling, help them improve instead of kicking them to the curb at the first sign of a less than fantastic performance. Your employees are people, not numbers, and I'm afraid you've lost sight of that.


  6. Helpful (3)

    "Great place to work temporarily"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    Great culture, fast paced, exciting, great benefits.

    Cons

    Not very much opportunity for advancement at the Nashville office.


  7. Helpful (1)

    "Just got Hired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Nashville, TN
    Current Employee - Customer Experience Associate in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft part-time (Less than a year)

    Pros

    Vetting and interview process is pretty straight forward
    The people that work in the office are truly very friendly and really display the core values of Lyft very well
    The office space is conducive to cooperating with others
    The wages and benefits are great even for part-time associates
    Very efficient in their use of technology

    Cons

    I have no cons to date

  8. Helpful (2)

    "Lyft Customer Experience Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Nashville, TN
    Current Employee - Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    Amazing job at hiring and building a team. Having gone from such a small team to over 300+ people now. Coworkers are amazing.

    Cons

    Sometimes scheduling can be a bit tricky, but this is a very small issue and really the only thought that comes to mind. Lyft is a great company to work for.

    Advice to Management

    Keep promoting diversity and growth in the company. Excellent job of encouraging team members to be themselves, and to bring their unique perspective to the company.


  9. Helpful (8)

    "Room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Nashville, TN
    Former Employee - Customer Experience Associate in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Lyft full-time (More than a year)

    Pros

    Great benefits
    Fun environment
    Amazing culture
    The team is great, very creative and diverse group of folks who each bring their own special talents to the table.

    Cons

    Pay is low, seriously... should be more than 15$/HR for CEA's..
    Management is messy.
    Systems need an overhaul, the app needs an overhaul, there needs to be more focus on testing a new update for the app or promotion before rolling it out and causing your Support bucket to overfill beyond unfathomable numbers.
    Not much room for growth.
    You'll be cross trained but you won't get a raise.

    Advice to Management

    Listen to your employees more. Be proactive. Respond to emails. Make everyone feel welcome


  10. Helpful (1)

    "Great place for someone of any age!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRL Associate With the Customer Experience & Trust Department in Nashville, TN
    Current Employee - CRL Associate With the Customer Experience & Trust Department in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Fun environment
    Tons of snacks and coffee machines
    Dog friendly office
    Your co-workers become your friends
    Full Benefits paid for by the company
    Parking compensation

    Cons

    Sometimes hours can be early or late (But typically never a huge issue).

    Advice to Management

    None! Everyone at Lyft is super helpful.