Lyft Driver Reviews | Glassdoor

Lyft Driver Reviews

Updated November 15, 2018
761 reviews

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2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lyft CEO Logan Green
Logan Green
402 Ratings

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 86 reviews)

  • "poor rating system; inconsistent bonus system" (in 71 reviews)

More Pros and Cons

  1. Helpful (2)

    "Lyft Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Lyft Driver in Chicago, IL
    Current Freelancer - Lyft Driver in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    work at your own time and pace. Allows intersection between you and different people.

    Cons

    People in your car and space.


  2. "Lyft Driver Review"

    StarStarStarStarStar
    Former Freelancer - Driver in Nashville, TN
    Former Freelancer - Driver in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft (Less than a year)

    Pros

    Free to make your own schedule.
    Good pay when things are going well in the city.

    Cons

    Driver bonuses have not been as prevalent as they used to be.
    When there isn't a demand, there is not much you can do about it.

  3. "Lyft"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in Salt Lake City, UT
    Former Freelancer - Driver in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lyft (Less than a year)

    Pros

    You are your own boss and create your own schedule.

    Cons

    Sometimes the app freezers or glitches and it makes you look unprofessional, lose time/money, etc.


  4. "Explosive Growth via Uber competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver/Operator in Atlanta, GA
    Former Freelancer - Driver/Operator in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft (More than a year)

    Pros

    - Set your own hours
    - tips are far better on Lyft as compared to Uber.
    - Clientele tend to be more professional/friendlier.

    Cons

    - Damage done to vehicle can be extensive over the course of time
    - Racks up tons of miles on your vehicle, especially in cities like Atlanta, where tons of people live in suburbs quite far from the city.

    Advice to Management

    - Need to come up with better ways to incentivize veteran drivers with stellar ratings (ie. increasing weekly bonuses + vehicle perks, etc.)


  5. "Started off good..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Driver Partner in Chicago, IL
    Former Contractor - Driver Partner in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Lyft as a contractor (More than 3 years)

    Pros

    make "extra" money on your schedule.

    Cons

    Company doesn't value its drivers
    wear an tear on your vehicle
    Rental cars priced too high
    Will deactivate you with no notice
    Not meant to be a career

    Advice to Management

    Incorporate some type of drive advocate program. A lot of loyal driver have been deactivated unjustly due to customer falsified claims or retaliation for telling them "no" to a request. Realize that your drivers are human and will make mistakes.


  6. "Not much in the area, but worth it when there is."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in Oswego, NY
    Current Freelancer - Driver in Oswego, NY
    Recommends
    Positive Outlook

    I have been working at Lyft (Less than a year)

    Pros

    Ease of use, create your own hours, drive own vehicle.

    Cons

    Not very prevalent in this area, maintenance is 100% operator.


  7. "Driver improvements needed"

    StarStarStarStarStar
    Current Freelancer - Driver
    Current Freelancer - Driver
    Doesn't Recommend

    I have been working at Lyft (More than a year)

    Pros

    flexibility, and occasionally meeting nice people.

    Cons

    Very hazy method of calculating your 'cut' of fare.
    Riders added to queue ... Horrendous idea. What about resting, filling up with gas, bathroom breaks, end of day.... This leaves drivers cancelling or accepting and driving as far away from the next rider until they figure it out.
    Fares - are not fair. I'm guestimating drivers are getting truly around 50-60% of what riders actually pay. They used to advertise 75-80% depending on when you started. Total sham. There are only very particular times of week and year when it's to your advantage to be in driver mode when you calculate costs vs fare.
    Support - hides behind default selections of issues and responds by email. You need a phone call occasionally when discourse is needed.

    Advice to Management

    Get behind the wheel and drive one night, and observe.

  8. "LYFT DRIVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Lyft Driver in Atlanta, GA
    Current Freelancer - Lyft Driver in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft (Less than a year)

    Pros

    I enjoy working with Lyft. So many great benefit and driver reward programs

    Cons

    If you're renting a car with Lyft, pray you never get involved in an accident. Process takes forever and you have to constantly be on their toes.


  9. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in San Francisco, CA
    Current Freelancer - Driver in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lyft (More than a year)

    Pros

    No boss, kinda. Money used to be good.

    Cons

    Zero consistency, pay has gone down tremendously. I complain about the gurentee of rides given to me at date of sign up and amount of rides goes up for one day after that — ???? Their hub is a ghetto setup in SAN JOSE where Lyft employees discuss personal information like address in front of everyone. Drivers are immediately prone to scam collection companies in Florida “how will you be paying today?” the moment you have an accident.

    Advice to Management

    Cut down on drivers so they can get paid decently, but will never happen. Rental drivers seriously getting scammed. 155 rides required to avoid any fees? And this is “work whenever you want”? We gotta be on the road 24/7 to cover that.


  10. Helpful (1)

    "Easy Money if You put in the Time"

    StarStarStarStarStar
    Current Freelancer - Lyft Driver in Los Angeles, CA
    Current Freelancer - Lyft Driver in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Lyft (Less than a year)

    Pros

    5 weeks as a Lyft Driver and I average about $500 to $850 working less than 34 Hours per week, I also got my Sign Up bonus of $1250 for doing 350 rides within 60 Days so that was a Topping on the Cake. Love that it's Flexible and meeting different people.

    Cons

    Money spent on Car Wash, Oil Change, and Gas but that's all can be deducted. Allot of Downtime during non peak Hours, Bonus incentives is not consistent, they raise the Bar every week so it's harder to hit your Ride Quota

    Advice to Management

    Lyft should raise minimum rates to $5.00 just like the Cancellation Fee, lower Rides quota so we can hit our Bonuses