Lyft Driver Reviews | Glassdoor

Lyft Driver Reviews

Updated September 20, 2018
735 reviews

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2.8
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Approve of CEO
Lyft CEO Logan Green
Logan Green
389 Ratings

Employee Reviews

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 80 reviews)

  • "poor rating system; inconsistent bonus system" (in 70 reviews)

More Pros and Cons

  1. Helpful (1)

    "One man show"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Freelancer - Lyft Driver in Columbus, OH
    Current Freelancer - Lyft Driver in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    Make your own schedule. Pick your own customers.

    Cons

    Customers using gift cards isn’t nice. Especially when you drive really far.

    Advice to Management

    Fix the driving App


  2. "I'm loving it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Lyft Driver in Nashville, TN
    Current Freelancer - Lyft Driver in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    Make my own hours, I am my own boss, great incentives for bonuses, meeting amazing people! That last one is my favorite!

    Cons

    High gas prices. Wear and tear on my car!

    Advice to Management

    I only drive for Lyft but was signed up for Uber too and went into the Uber service center in Nashville it was big and they offered tables to sit down at and beverages it was a nice space. Went to try to find the Lyft service center and it was a small kiosk like 4' x 4' and a hot mess. I just walked by and it was also in the far corner of a shopping mall, you really had to search for it!

  3. "Poor concerns about drivers while using rental cars."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in Williamsport, PA
    Current Freelancer - Driver in Williamsport, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft (Less than a year)

    Pros

    Make good money on busy time. Schedule rides availability. High demand in my area.

    Cons

    When drivers needs to rent cars during the time our cars are been work at the shop lyft forces drivers to only choose from two companies to rent from and refuse to owner the same commitment with any other companies. That is not good for drivers that live in areas where none of the two companies provide services.

    Advice to Management

    We know that business is business and while the two companies may provide discounts to lyft for using their services any drive who are not able to get to any of those companies will be stuck without been able to work until their actual vehicle is back on the road. It was disappointing for me to find out that I was been denied my rights to drive just because I was using a different company which is the only available withing 25 miles in my area. Nevertheless my own car was placed as deactivated and it took a very long time to get it activated back again for me to go back to work. The excuses used by customers service didnt make any sense specially when the rental car was been cover my the same insurance that covers my own car.


  4. Helpful (2)

    "Not as good as it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in Portland, OR
    Current Freelancer - Driver in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft (More than a year)

    Pros

    -Destination filter gives a chance to make money on your way home.
    -Rating system protects you from bad passengers from returning to your car.
    -Compensations system for lost and found is fair and easy to access.
    -Navigation built into app is reliable and safe vs. the competition.
    -Earnings info is easy to access without having to open a web browser.

    Cons

    -Driver pay has been completely sabotaged due to recent changes.
    -Weekly bonuses are no longer guaranteed.
    -When offered, weekly bonuses now require much more minimum overall time.
    -Drivers can no longer get a percentage bonus on their ride when busy.
    -The new "prime time" limits your potential earnings
    -The presence of rental car drivers creates over saturation of driver presence, making it difficult to rely on Lyft with your own vehicle.

    Advice to Management

    My biggest point of advice, don't make driver pay worse EVER. If anything, it should only ever get BETTER.

    My second point of advice is, stop giving so much incentive to new drivers, and start offering more reward to loyal drivers who have been with you for much longer. I no longer use Lyft as my primary source of income, as I have done the math with recent changes and I am making about 40% less per week than I did when I first started, with the same time commitment.


  5. "15 Bucks Per Hour In Los Angeles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in Los Angeles, CA
    Former Freelancer - Driver in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft (More than a year)

    Pros

    Work for yourself, Make 15 dollars an hour better than working at Mickey D’s

    Cons

    If you used to rental make sure you work at least 30 hours a week to make is worth it.


  6. Helpful (2)

    "Tough to make good money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in Panama City Beach, FL
    Current Freelancer - Driver in Panama City Beach, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, indepence and no boss

    Cons

    Unpredictable how many rides you will book

    Advice to Management

    Better pay split for drivers


  7. Helpful (1)

    "Lyft Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Lyft Driver in Chicago, IL
    Current Freelancer - Lyft Driver in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    work at your own time and pace. Allows intersection between you and different people.

    Cons

    People in your car and space.

  8. Helpful (2)

    "Work as much as you want, whenever you want."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Lyft Driver in Los Angeles, CA
    Current Freelancer - Lyft Driver in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft (More than a year)

    Pros

    Flexibility, Express driver program (provides you with car), Weekly pay as express driver, Instant pay as driver with personal car, always demand.

    Cons

    A lot of hours driving,

    Advice to Management

    More driver events, driver recommendations in-app, on call lyft hq for drivers, tax awareness for new drivers.


  9. Helpful (1)

    "You get what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in San Diego, CA
    Former Freelancer - Driver in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lyft (More than 5 years)

    Pros

    You can make your own hours and you are your own boss. You can try to make as much money as you want by giving as much rides as you want. Lyft helps to give you locations around your area that might be busy with rides.

    Cons

    Pricing is capped. There is only so much you can work per ride. Even with surge pricing you might not make enough, minus gas, insurance and taxes, to make a good living. You will not get rich from this job.


  10. "Great Opportunity"

    StarStarStarStarStar
    Current Freelancer - Driver in Bee Caves, TX
    Current Freelancer - Driver in Bee Caves, TX
    Recommends

    I have been working at Lyft (More than a year)

    Pros

    Flexible schedule you work at your leisure.

    Cons

    Can't see hotspots when they are active.