Lyft Driver Reviews | Glassdoor

Lyft Driver Reviews

Updated January 14, 2019
799 reviews

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Driver

2.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Lyft CEO Logan Green
Logan Green
431 Ratings

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 89 reviews)

  • "Outlandishly unfair driver rating system in comparison to the passenger" (in 72 reviews)

More Pros and Cons

  1. Helpful (2)

    "Lyft Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Lyft Driver in Chicago, IL
    Current Freelancer - Lyft Driver in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    work at your own time and pace. Allows intersection between you and different people.

    Cons

    People in your car and space.


  2. "Make your own schedule"

    StarStarStarStarStar
    Current Freelancer - Driver in San Francisco, CA
    Current Freelancer - Driver in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft (More than 3 years)

    Pros

    You can drive whenever you want, begin and end when you want.

    Cons

    Car maintenance and gas are expensive

  3. "Lyft"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Freelancer - Driver in Austin, TX
    Current Freelancer - Driver in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft (Less than a year)

    Pros

    Work when you want, as much as you want.

    Cons

    Too many drivers in Austin.


  4. Helpful (2)

    "Great, until they hired far too many drivers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in Milwaukee, WI
    Former Freelancer - Driver in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lyft (Less than a year)

    Pros

    Work when you want
    Don't have to report to anyone
    Get paid instantly
    Good money (when you can actually get a ride)

    Cons

    way too many other drivers. officially quit working for them in the Milwaukee area when I sat a block from Summerfest on its busiest day, and didn't get a single ride for 2 hours. Spent my own 20 dollars wasting gas to try and make money that night.

    Advice to Management

    Restrict the amount of drivers. Make sure your drivers are actually in it for the job, not doing it only on big events. I worked two straight, 4-6 hour shifts, 4-6 days a week. Summerfest rolls around, and drivers multiply, then for my last week driving, I wasted my own money paying for gas, to try and find rides. Your little overhiring scheme costed me money and lost you a 4.8 star rated (almost) full time driver. Pathetic.


  5. Helpful (1)

    "Express Drive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver
    Current Freelancer - Driver
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lyft (More than a year)

    Pros

    A car if you need one with ability to walk away with refundable deposit, minus what damages they determine beyond normal wear and tear
    high upfront cost of deduction from earnings prepays for big inevitable maintenance headache: tires (including replacements),
    insurance,
    newer model cars,
    @asklyft is relatively helpful when the csr knows the subject well
    Express pay now available after car cost is covered, you’ll need that (see below)

    Cons

    How lyft itself treats drivers,
    Lyft acts like an employer rather than client toward its contractors (drivers) a lot, failing both control and direction tests in TX,
    Passengers (customers) are automatically trusted when they complain to lyft so drivers are always guilty until convincing lyft that they are innocent but lyft still acts with suspicion toward drivers by assuming passenger always correct,
    Lyft now takes between 40%-60% from each fare in “lyft fees” says there is no commission for them anymore because they label it differently (how they get away with it)
    Even made sub regions so your rate card is somewhat inaccurate,
    Where regular drivers get .60¢ on a ride, renters get .53¢,
    X amount of rides = free is not at all true and is false advertising,
    80 rides will get you an extra $1.68 per ride, coming to $135, the cost of rental per week was $222, $244 with corrected tax, and now $256.71 per week
    They’re changing the bonus structure not to need ride counts or rides at certain times of day or night so update coming,
    Integrated google maps sends you the wrong way consistently,
    Double speak,
    Asked how it could possibly be advertised as free and the answer was “because you don’t owe”
    Is not owing the same as free? Go ahead, I’ll wait.
    It’s predatory lending, only people in terrible credit situations need it.
    Can you make it work? Yes.
    Overall am I thankful for it? Yes
    There are frustrations as you can see

    Advice to Management

    Treat issues that only pertain to drivers as being just as much, if not more, important than passenger issues.

    Be responsible by holding yourself accountable as a nav app instead of blaming isp, outside map apps, etc. Even when correct, you’re ducking the issue.

    And drop these ridiculous plans for 5G and driverless, and especially this morbid understanding that deaths will “understandably” occur while driverless has its kinks worked out


  6. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Driver in Temecula, CA
    Current Freelancer - Driver in Temecula, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (Less than a year)

    Pros

    You can make your own schedule.

    Cons

    There is no set salary.


  7. "Lyft is Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in Cooper City, FL
    Former Freelancer - Driver in Cooper City, FL
    Recommends
    Positive Outlook

    I worked at Lyft (More than a year)

    Pros

    I like their interface and emails addressing rating changes daily and providing gold stars, giving that same sense of euphoria one would get in the classroom for behaving REALLY well and getting that Gold Star only one student could get, with their name all over it, in front of all the students.

    Cons

    The rivalry between Uber and Lyft is guaranteed to get to ya

    Advice to Management

    These funny rumors going about, about having 'secret agents' going into Uber Cars and advertising to come to lyft was one of the funniest things I have ever read in my entire life. If that's true, why the hell was I not invited to this club? They probably spend less on gas too.

  8. Helpful (1)

    "Uber MUCH better than Lyft"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in San Francisco, CA
    Former Freelancer - Driver in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lyft (More than a year)

    Pros

    Own schedule, meet new people

    Cons

    Lyft got greedy & reduced drivers’ profit margins (compared to their own (the company)) Gives passengers benefit of doubt over drivers (video record all trips!) ... sets drivers up for failure much more so than Uber.

    Advice to Management

    Give drivers more $ & trust... screen your internal help desk better.


  9. Helpful (1)

    "Convenient"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driver in New Orleans, LA
    Former Freelancer - Driver in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft (More than a year)

    Pros

    Convenient, great earning potential in New Orleans, Nicer passengers than Uber

    Cons

    Wear and tear on car, could use more perks in the form of car maintenance, sometimes they have too many drivers during promotions and theres not enough business to match


  10. Helpful (2)

    "Worst Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Freelancer - Driver in Tuscaloosa, AL
    Current Freelancer - Driver in Tuscaloosa, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lyft (More than a year)

    Pros

    Making your own hours to drive

    Cons

    Lyft does not care about you or your car. I live in a college town and recently people have been messing up my vehicle. First, they do NOT compensate as much as Uber does for damage. Secondly, they limit your cleaning fees to 3 times a month. A girl urinated in my car and they don’t care! They do not offer insurance! They do not pay well. I honestly suggest lyft riders to drive for Uber. They care!

    Advice to Management

    Take advice from Uber and actually care about your drivers and fix that cleaning policy!