Lyft Operations Lead Reviews

Updated Jul 18, 2020

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4.4
95%
Recommend to a Friend
100%
Approve of CEO
Lyft CEO Logan Green
Logan Green
6 Ratings
  1. "Great job and company culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Lead in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft full-time for more than a year

    Pros

    Autonomy is given to leaders to do their job

    Cons

    Really can’t think of any cons

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  2. COVID-19
    Helpful (3)

    "Lyft really cares about its employees."

    4.0
    Former Employee - Operations Lead 

    I worked at Lyft full-time

    Pros

    - Culture, people come first. If your miss a metric or a goal. No worries, just hit it next week. - Snacks, daily lunch allowance, MacBooks, feeling of a tech company even if the role is remote. - I worked for scooters and it was Lyft first 4 markets. So it was pretty cool to drive around and say yup those are my scooters! - You get to work with smart people that respect work life balance. Rarely will you see Lyft employees work more than 40 hours. - Good comp and benefits, pay was higher then market. Great stock vesting schedule, Lyft credits (no longer offered), commuter benefits, free health insurance. - Monthly fortnights with JZ and Logan. Its so cool to see the leaders in the company act like normal people. They would answer all sorts of crazy questions at the end! - Severance, I was laid off due to Covid-19 and they provided a solid 10 weeks severance plan. - Overall it was the best employer I worked for.

    Cons

    - Knowledge, I worked in operations and Lyft doesn’t know anything about physical asset operations. You would constantly be pushing initiatives without a real ROI - No sense of P&L for the market. We would spend $50k on a event to get about $60-70k in revenue. Not sure how this was ok for so long. - There was such less work that people would just make up projects and blow up every channel on slack just to be visible. - Slack, as long as you post messages in important channels. People think your doing your job. - There are like 200+ people on central ops teams supporting about 40 local OM/OLs. When we would go visit HQ, these guys would split up one project into 3 parts, meanwhile at the local level your juggling 1-2 projects + managing the actual operation. This is all happening while HQ is cutting 2-3 local markets every 6 months. - Lyft HQ doesn’t respect people in ops. They think their pink app can solve all challenges. - Higher level leadership would constantly ask us if we needed anything instead of providing actual direction. - Unfair layoffs, my team was laid off from a high potential market while they were currently going to launch a market which would only stay open for 4 months out of the year. Some OLs didn’t have markets for 6+ months and were kept on but my team was laid off. - No hiring freeze, Lyft cut 1000+ employees during covid-19 while still hiring externals. It would have been much cheaper and ethical to check their current talent first then offer externals.

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  3. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time for more than a year

    Pros

    Great Company with good benefits, fair pay, and strong leadership

    Cons

    It is a very fast-paced work environment

  4. "Generous flexibility although not sure of the outlook"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in San Francisco, CA

    I have been working at Lyft full-time for more than a year

    Pros

    Great PTO, its unlimited and free lunches and snacks.

    Cons

    Not too sure of the future of the company - not bullish

  5. Helpful (1)

    "Lyft me up..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft full-time for less than a year

    Pros

    Fun place to work. People are enthusiastic and ready to help. Great perks and benefits.

    Cons

    Salaries could be higher and possibly add bonuses depending on how you perform.

  6. "Operations lead"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time for less than a year

    Pros

    Very collaborative work environment, with a great company culture. The perks and benefits are the best I’ve ever experienced. You really feel like your opinion matters.

    Cons

    None that I’ve found so far.

  7. "Operations"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time for less than a year

    Pros

    Great atmosphere and support

    Cons

    Not much room for growth according to upper management

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  8. Helpful (1)

    "Operations lead"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time for less than a year

    Pros

    Great interview Great process loved every single min. Recruiter was amazing ops manager amazing just perfect.

    Cons

    No cons at all perfection and professional

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  9. Helpful (1)

    "Operations Lead"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Lyft full-time for less than a year

    Pros

    Great benefits, salary, & culture.

    Cons

    The Express Drive start ups operate out of NTB and Pep Boys- it's dirty and there is no security which is a big downside. Not a nice place to work every day.

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  10. Helpful (3)

    "Great company!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Lead in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft full-time for more than 3 years

    Pros

    Very good culture, enjoyable work, feel like you're making a real impact

    Cons

    Not many... pay is probably not as high as you could find elsewhere, but definitely still a very worthwhile company.

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