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Lyft Professional Driver Reviews

Updated December 16, 2018
5 reviews

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Professional Driver

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lyft CEO Logan Green
Logan Green
1 Rating

Employee Reviews

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 90 reviews)

  • "Outlandishly unfair driver rating system in comparison to the passenger" (in 72 reviews)

More Pros and Cons

  1. "Lyft review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Professional Driver in Boston, MA
    Current Freelancer - Professional Driver in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Lyft (More than a year)

    Pros

    Work when you want and where you want. Meet new people. Listen to music while working. Get paid when you want.

    Cons

    There are no downsides for me as far as i am concerned. Sometimes its hard to find a place to use the rest room i guess.

    Advice to Management

    I myself can't offer any advice to management. Everything about the whole operation ir really pretty solid.


  2. Helpful (1)

    "Professional Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Professional Driver in San Francisco, CA
    Current Freelancer - Professional Driver in San Francisco, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft (Less than a year)

    Pros

    * Drive everywhere to know almost all areas
    * Work any time
    * Get paid weekly
    * Meet some certain people
    * Not much else to say...

    Cons

    * 5-star Ratings and pay rates are being treated unfairly.
    * Lack number of hubs in Bay Area to receive support.
    * Lyft changed the policy to limit eliminating one bad rating without any comment per 30 days. It is really affecting the driver if received more than one bad rating within 30 days without any comments. HOW can a driver improve their ratings even though few passengers still rate a driver a poor rating under 3 stars?
    * Lyft can deactivate any driver anytime without any notice if a driver is below 4.80.
    * Lyft cut down the per mile rate and increased rental rewards number of rides to meet. That forces drivers to be full time to receive those rewards.
    * Lyft limited drivers whom use the rental car from receiving other bonuses
    * As an independent contractor, no benefits at all.
    * Using your personal car to use for Lyft is bad idea. Lyft doesn't support 100% on wear/tear, but only offer discounts with partnerships.
    * If driver is disabled, passengers were noticeably unaware before being picked up.
    * Passengers often cancel the ride within 5 minutes which is very frustrating and waste of time.

    Advice to Management

    * STOP using 5-star ratings as an advantage of eliminating a driver even the driver cannot control the situation on the road.
    * STOP allowing 5-star rating algorithm to make lower stars rating to impact greater than higher stars rating. For example, if someone rates 1 star, the total rating drops greater than getting 5 star rating and the rating increases by .01 after several rides.
    * Set up more hubs all over the bay area. You are the $100+ billion dollar company and can afford that.

  3. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Professional Driver
    Current Freelancer - Professional Driver
    Positive Outlook
    Approves of CEO

    Pros

    Can make own schedule. Can work where you want and can take breaks at your own leisure.

    Cons

    Lots of costs to run business. Can be very slow at times as well as boring, can feel like a very long time on the road with no end in sight. Lots of competition as more and more drivers enter the space.

    Advice to Management

    No advice for management, they are clearly running the business well.


  4. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Professional Driver in Portland, OR
    Current Freelancer - Professional Driver in Portland, OR
    Recommends
    Neutral Outlook

    I have been working at Lyft (Less than a year)

    Pros

    Work as much or as little as you want

    Cons

    Too many drivers on the market


  5. Helpful (3)

    "Driver"

    StarStarStarStarStar
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Professional Driver in San Jose, CA
    Current Freelancer - Professional Driver in San Jose, CA
    Doesn't Recommend

    I have been working at Lyft (More than a year)

    Pros

    They offer flexible hours and it's nice to get a weekly paycheck.

    Cons

    Working for them for over three years full-time. A lot of down time when I first started but less now. Promised a lot of surge hours during super bowl and other holidays that never happened and rush hour too. Referred close to 300 people in over 4000 rides. Many said they planned to sign up that day. In my entire 3+ years at Lyft I saw only about $80 in referrals bonuses. They need to have a way for drivers to track them. Also it is so complicated how to contact them unless it is an emergency. THEY DO NOT RESPOND! Uber is almost instant with their responses with simple straight forward email. This is the only area I see that Uber is better but so important, especially when they owe you money for rides that didn't calculate correctly!!! Uner owes me a lot more $$$ for rides too!!

    Advice to Management

    Be EASILY REACHABLE. Devise better incentives, DON'T ALLOW UBER TO CAPTURE RIDES AWAY FROM LYFT right before an Uber ride is over. This is how Uber is stealing your business!! STOP THEM!! Fire some of your Driving Mentors!! They pass and fail drivers randomly based on their moods snd are hot and cold when mentoring new drivers. Mentors know the corporate office won't fire them.