Lyft Reviews | Glassdoor

Lyft Reviews

Updated September 17, 2018
255 reviews

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4.0
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Lyft CEO Logan Green
Logan Green
189 Ratings

255 Employee Reviews

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 80 reviews)

  • "poor rating system; inconsistent bonus system" (in 70 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "UpLYFTing Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate People Business Partner in Nashville, TN
    Current Employee - Associate People Business Partner in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (More than a year)

    Pros

    Employees value one another and work together as one team to accomplish goals and drive results as we support our internal and external customers. Work/life balance, great benefits, empowering culture, innovative and creative co-workers working alongside you - and the ability to truly partner to create and influence and leave your mark - just to name a few!

    Cons

    Lyft is located in downtown Nashville, parking is available and traffic can be heavier at times, something to consider

    Advice to Management

    Continue what you are doing - continue to empower and upLYFT your employees and our customers to reach out fullest potential and drive creative solutions.


  2. "Great hiring process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Bilingual Operations in Nashville, TN
    Current Employee - Bilingual Operations in Nashville, TN
    Recommends
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Great benefits, pay and and amazing atmosphere!

    Cons

    Have not found one yet

  3. "Critical Response Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    they really do empower you to make your own decision when you are handling your cases.
    very forward thinking company
    flexible schedules
    benefits are on point

    Cons

    If you are in the customer service side then you are in a black hole. its hard to get out.

    Advice to Management

    doing a great job. keep experimenting and breaking things. maybe find a way to help defend drivers from false claims.


  4. "Customer experience associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lyft full-time

    Pros

    Everything seems perfect from day one

    Cons

    None as of now to speak on


  5. "Lyft"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible hours and work whenever you are free

    Cons

    Low demand for drivers during certain times


  6. "Operations Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead
    Current Employee - Operations Lead
    Doesn't Recommend
    Neutral Outlook

    I have been working at Lyft full-time (Less than a year)

    Pros

    Great benefits, salary, & culture.

    Cons

    The Express Drive start ups operate out of NTB and Pep Boys- it's dirty and there is no security which is a big downside. Not a nice place to work every day.

    Advice to Management

    Move to standalone locations


  7. "Lyft"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    easy work environment, dog friendly

    Cons

    poor communication, high turnover

  8. "Critical Response Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    Engaging Workplace, Challenging, Great Benefits,

    Cons

    Always improves policies which sometimes gets confusing


  9. "Lyft"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    Great people with great ambition

    Cons

    Not much room for professional growth in local markets unless you're willing to relocate

    Advice to Management

    Try to take feedback from your subordinates just as seriously as you take it from your superiors


  10. "Community Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lyft full-time

    Pros

    Thoughtful company with plans for the future.

    Cons

    Highly experimental company attitude means constant shake-ups.


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