Lyft Reviews | Glassdoor

Lyft Reviews

Updated February 19, 2019
330 reviews

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4.2
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Lyft CEO Logan Green
Logan Green
249 Ratings

330 Employee Reviews

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 90 reviews)

  • "Outlandishly unfair driver rating system in comparison to the passenger" (in 72 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (29)

    "UpLYFTing Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate People Business Partner in Nashville, TN
    Current Employee - Associate People Business Partner in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (More than a year)

    Pros

    Employees value one another and work together as one team to accomplish goals and drive results as we support our internal and external customers. Work/life balance, great benefits, empowering culture, innovative and creative co-workers working alongside you - and the ability to truly partner to create and influence and leave your mark - just to name a few!

    Cons

    Lyft is located in downtown Nashville, parking is available and traffic can be heavier at times, something to consider

    Advice to Management

    Continue what you are doing - continue to empower and upLYFT your employees and our customers to reach out fullest potential and drive creative solutions.


  2. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Nashville, TN
    Current Employee - Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    - Benefits
    - Accepting/diverse work environment
    - Ability to learn about technology and geofencing

    Cons

    - Harder to move up/get promoted

  3. "Great flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lyft part-time (More than a year)

    Pros

    Opportunity to meet new people.

    Cons

    The ride payments could be higher.


  4. Helpful (2)

    "Idealistic startup that doesn't feel that small"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft full-time

    Pros

    Solid PM, data, and eng orgs

    Health insurance not bad, Lyft credit is good

    Generally good execution and things move fast

    Lots of experienced leadership joining from other companies

    Cons

    Feels penny smart and pound foolish: No 401k match, low salary compared to other companies

    Focus on feelings and sentiment over practicality and quality (ie things like car quality)

    Not sure what the local teams do and why we have so many of them. People get defensive when this is asked. It's not like we are managing different countries with different cultures, this is cities in the same country.

    Not a fun environment. I don't see many people hanging out at work. It feels super politically correct and sjw.

    Supporting functions like marketing and ops aren't that good

    Advice to Management

    Pay at the top of the market or at least close to it. SF is a competitive market.

    What's the next thing? Ride share in the US is nearly saturated. We need new verticals and adjacent businesses.

    Don't hold all hands so late in the afternoon.


  5. Helpful (2)

    "The culture doesn't AT ALL reflect its ideals. WORST experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Senior Director in San Francisco, CA
    Former Employee - Senior Director in San Francisco, CA
    Doesn't Recommend

    I worked at Lyft full-time (Less than a year)

    Pros

    High growth, interesting working, great office, good perks

    Cons

    In my one year there, the theme that repeatedly showed up is that in such a high growth phase, there is no process in place to think about you as an employee. They couldn't care less about you.
    Executives repeatedly speak about the culture of the company: uplift others, make it happen, but the reality is a) uplift others in practice is more like uplift yourself, bc whoever does the best job of marketing themselves is probably staying and b) Make it happen doesn't at all play out in practice, bc the politics and bureaucracy make it close to impossible to get anything done.

    And the real kicker was we had trainings on workplace harassment, but when I had a hostile workplace where I was bullied for 8 months by my manager, HR did shockingly little to protect me, and said "work on the things they've asked you to"

    And to add to that, our entire team was laid off 1 month before my vesting mark, pre-Ipo, with no notice. Being an international on an H1-B, that leaves me with <30 days to find a job (30 more days of paperwork), or I will be forced to leave after 20 years of being here.

    I wouldn't wish this experience on my worst enemy.

    Advice to Management

    Practice what you preach. Eliminate the politics. And don't forget, your employees are your biggest asset. The product would be nothing without them


  6. "Great management, good company, perks/benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in New York, NY
    Current Employee - Recruiter in New York, NY
    Recommends
    No opinion of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    - flat org, no egos
    - great opportunity for growth
    - bandwidth, manager always checks in to see if you are overwhelmed or need help
    - close with lead/management = great opportunity for both parties to grow together and learn from each other, hands off but there when you need
    - mgmnt always has your best interest in mind and will fight for you
    - mgmnt goes out of her way to bring culture to office, she genuinely cares about her team
    - Qly offsites!

    Cons

    - none that i can think of


  7. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Oakland, CA
    Current Employee - Community Associate in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Community, Perks, Big Company, Coworkers

    Cons

    Movement within the company is difficult

  8. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, genuinely helpful management, full benefits

    Cons

    Deal with irate drivers very often.


  9. Helpful (3)

    "Fantastic vision and energetic leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    -Huge opportunity for impact all across the company
    -Great blend of product leadership expertise from Goog/FB and operational expertise from transportation behemoths.
    -The person sitting next to you really wants to be there and generally believes in the vision.

    Cons

    -Hyper growth has lead to kingdom building and posturing amongst head butting executives.
    -Your experience may vary by organization. The major levers of the business are allocated resources that some groups see pulled.

    Advice to Management

    You have done an outstanding job managing growth at such a breakneck speed. Double down on your culture investment - this is a huge part of what brings the vision together amidst the noise of scaling the business and the rideshare market.


  10. Helpful (1)

    "Incredible Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trust and Safety Specialist in Nashville, TN
    Former Employee - Trust and Safety Specialist in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lyft full-time (More than a year)

    Pros

    Benefits are fantastic from insurance to snacks. Casual office environment is easy to be comfortable in.

    Cons

    Company has a serious lack of structure and accountability. Leadership does not instill confidence in their workforce. The casual office environment tends to encourage inappropriate and unprofessional behavior among colleagues.

    Advice to Management

    Calibrate your leadership so they are on the same page. Leadership is often not working together and it sends conflicting signals to your workforce.


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