Lyft Reviews | Glassdoor

Lyft Reviews

Updated April 27, 2017
141 reviews

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141 Employee Reviews

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Pros
Cons
  • Too much wear and tear on your own personal vehicle (in 38 reviews)

  • I'm not a big fan of the rating system either (I currently have a 4 (in 41 reviews)

More Pros and Cons

  1. "Amazing place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (More than 3 years)

    Pros

    I've been here for 3 years and witnessed the explosive growth but unwavering commitment to culture/values. Everyone here is driven and results-oriented while being collaborative and kind. I love coming to work every day to tackle the complex and interesting issues we face in our competitive industry. It's nice being the good guy.

    Cons

    I would not apply to Lyft if you can't pivot quickly and operate well in the gray.

    Advice to Management

    Continue to invest in current employees as hiring is expensive.


  2. Helpful (1)

    "Becoming more and more like Uber."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lyft Driver in San Francisco, CA
    Former Employee - Lyft Driver in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lyft part-time (More than 3 years)

    Pros

    Work when you want to. Express pay when it works. Great customers. Learning new things about the city.

    Cons

    Express pay is a joke.
    Customer service treated me like I was not a driver who had over 2000 rides and 5 star rating. They change the app it seems like once a week. Just not the company they use to be. Very disappointed. And no one cvs seems to care. No check and balances.

    Advice to Management

    Make people in management accountable.
    Ask the drivers how to make things better.


  3. "Just got Hired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Nashville, TN
    Current Employee - Customer Experience Associate in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft part-time (Less than a year)

    Pros

    Vetting and interview process is pretty straight forward
    The people that work in the office are truly very friendly and really display the core values of Lyft very well
    The office space is conducive to cooperating with others
    The wages and benefits are great even for part-time associates
    Very efficient in their use of technology

    Cons

    I have no cons to date


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  5. Helpful (2)

    "Best job I've ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Specialist in Nashville, TN
    Current Employee - QA Specialist in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    Great environment with wonderful coworkers
    Management is flexible and considerate
    Company is invested in your career
    Benefit package is amazing

    Cons

    Being based in San Francisco, the Nashville office has to stream team meetings and often have video meetings with team members in other offices. It's not horrible, it can just feel distant.

    Advice to Management

    Keep doing what you're doing, and don't let growing your team quickly keep you from developing personal relationships


  6. "I got in a wreck while working for lyft and still cant work for them and it wasnt even my fault"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in San Diego, CA
    Former Employee - Driver in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lyft full-time (Less than a year)

    Pros

    Having my own work schedule was nice and working as much as i wanted was awesome the people are great to

    Cons

    The money that they pay you per trip isnt all that great and if that all i really have to say as far as cons go

    Advice to Management

    Try caring more for your drivers


  7. Helpful (1)

    "Good job when you're in between jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lyft Driver in Los Angeles, CA
    Current Employee - Lyft Driver in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Very flexible schedule, decent pay, easy hiring process and quick background check. They also offer bonuses for full time drivers.

    Cons

    As usual with service jobs, you can encounter very rude and disrespectful people. Lyft support isn't always the fastest to respond, also.


  8. "Not enough riders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    Pros

    Get tips, get a higher pay per mile

    Cons

    Driving around all day but only get a few rides. I've heard uber gets way more passengers may consider switching which company I drive for.

    I just spent all week driving for Lyft for the Phoenix Open and it was chaotic because Lyft did not have a place for drivers to park at or meet their passengers so everytime I get a ride it would take me 10 to 15 minutes to get a quarter mile just to meet them where they were. Rather than Uber had a specific drop off location and pickup location with a designated parking area so all the Riders and drivers or cycle through very quickly a lot more efficient thumbs down for Lyft on that event

    Advice to Management

    Help drivers out on the average days. Also make it to them that drivers have a specific pick-up and drop-off location cluding with parking at events.


  9. Helpful (1)

    "Lyft Customer Experience Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Nashville, TN
    Current Employee - Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    Amazing job at hiring and building a team. Having gone from such a small team to over 300+ people now. Coworkers are amazing.

    Cons

    Sometimes scheduling can be a bit tricky, but this is a very small issue and really the only thought that comes to mind. Lyft is a great company to work for.

    Advice to Management

    Keep promoting diversity and growth in the company. Excellent job of encouraging team members to be themselves, and to bring their unique perspective to the company.


  10. Helpful (1)

    "Outside service coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Valrico, FL
    Former Employee - Anonymous Employee in Valrico, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft full-time (More than a year)

    Pros

    i worked asa a starter for the golf course. Trained new employees and how to open and close the course. i also worked to help organisation tournament.

    Cons

    A hard worker looking for an opportunity to work within environment to add to the positive workforce and profitability of the company.

    Advice to Management

    I am comfortable working with people and feel that people sincerely enjoy working with me. i am very good at customer service.


  11. Helpful (1)

    "Decent entry level job, definitely has pros and cons."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Critical Response in Nashville, TN
    Current Employee - Critical Response in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Great benefits, Nice office, Free snacks.

    Cons

    Lack of communication and sometimes misleading information is provided to employees. When you apply, be aware you will not get all of the holidays they list off. You'll get overtime and holiday pay, but it is misleading to list those days as holidays without noting employees are required to work most of them.


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