Lyft Social Media Customer Experience Associate Reviews | Glassdoor

Lyft Social Media Customer Experience Associate Reviews

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Found 4 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
100%
Approve of CEO
Lyft CEO Logan Green
Logan Green
3 Ratings
Pros
Cons
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  1. Helpful (3)

    Social Media Customer Experience Associate

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time for more than a year

    Pros

    The company culture is a fantastic one to be apart of. Lyft truly tries to embody its core values to the fullest and makes you feel comfortable being yourself at all times.

    Cons

    Growth within the company is limited, as it is so new, especially the Nashville office. There was a surge in hiring this year, which leaves little to no room for vertical promotions.

    Advice to Management

    Management does their best to represent their associates to higher management. Overall, they are knowledgable of the field and enjoy what they're doing.

  2. Helpful (1)

    Social Media Customer Experience

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lyft full-time for more than 2 years

    Pros

    progression environment, dogs in the office, snacks, biweekly free lunch, people rock that work on my team

    Cons

    no room for growth, dead end, small raises from .38-.96 a year...maybe. scheduling. team leads who are advocates for their team. this office is the red headed step child for SF office

    Advice to Management

    get better management. training and check ins to make sure they are actually helping professionally develop associates

  3. Helpful (27)

    The Potential Is There... But Lyft Falls Short

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Social Media Customer Experience Associate in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Lyft full-time for more than a year

    Pros

    Energetic, trendy, and friendly atmosphere, lots of growth opportunity (with caveats), excellent benefits and perks (gotta love those office snacks), dog-friendly, wonderful and supportive co-workers, gorgeous office, prime location, company CEO's are pretty transparent about what's going on with the company and goals/risks

    Cons

    Employees are viewed as numbers and productivity stats. They attempt to make the job seem like less of a call center, but the result is counterproductive and detrimental to the work environment. While I was there, employees were fired left and right - some of them for issues that came about due to retroactively applied policies (I won't even touch on how ethically reprehensible that is) - and oftentimes without warning...

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    Advice to Management

    Don't treat your office as a revolving door for employees. If you see an employee struggling, help them improve instead of kicking them to the curb at the first sign of a less than fantastic performance. Your employees are people, not numbers, and I'm afraid you've lost sight of that.

  4. Helpful (3)

    Great place to work temporarily

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media Customer Experience Associate in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft for more than a year

    Pros

    Great culture, fast paced, exciting, great benefits.

    Cons

    Not very much opportunity for advancement at the Nashville office.

Found 4 reviews