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Lyft

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Lyft Employee Reviews about "communication"

Updated Jun 24, 2022

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Found 52 of over 3,807 reviews

4.0
75%
Recommend to a Friend
79%
Approve of CEO
Lyft CEO Logan Green
Logan Green
621 Ratings

What people are saying about Lyft

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Top Review Highlights by Sentiment

Pros
  • "If you drive during prime time you can really make bank which is great for people in between jobs.(in 190 reviews)
  • "Flexible hours and fun you get to chat and listen to music all day esstenially.(in 184 reviews)
  • "Can make good money once your make it to the mentoring role and even more once they invite you to be a recruiter.(in 155 reviews)
  • "Great benefits with insurance and ride credits.(in 105 reviews)
  • "Flexible Schedule and getting to meet new people each and everyday.(in 101 reviews)
Cons
  • "Low pay for rides even if you ride all day you won’t meet your goal cause this company is money hungry.(in 156 reviews)
  • "I see my coworker stop appearing at work because of poor management issues.(in 65 reviews)
  • "No bonuses and less per mile pay(in 52 reviews)
  • "Senior leadership, in some departments, is under experienced and it leads to inefficiency and frustration sometimes.(in 22 reviews)
  • "Poor communication.(in 22 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Lyft and is not affected by filters.

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Reviews about "communication"

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  1. 4.0
    Current Employee

    From start up culture to corporate machine

    Jul 20, 2021 - Community Associate in Minneapolis, MN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Perceived 'good guys' Encourage open feedback

    Cons

    Inaction SFO focused Disparate communication and standards for SFO employees vs. rest of the ORG

    Continue reading
    1 person found this review helpful
  2. 1.0
    Current Employee, more than 1 year

    Customer Support / Local Team

    Jun 6, 2017 - Local Team Member in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good coworkers (On same level) , Free Snacks, Downtown

    Cons

    Poor communication between management and lower level. Underpaid for the amount of time & work put in. Management is against overtime for the local team. Never following through with goals, Not informed about company changes... (Having to find out details from the public) No formal training for the local team. Not strong enough tools to complete tasks. Many tools are not accurate in reporting information yet are never fixed even though reported multiple times. I felt as though I couldn't do anything without asking management. Even when I did ask management I wasn't given a clear answer and was reprimanded for not giving them what the wanted. I was being watched by big brother every second of every day. The company made business choices around political information that had nothing to do with the company. Many employees and customers were not happy with the choice and left the company. Lied to during interview about my work hours. 'You may have to work the occasional weekend' I am writing this review now working 10 weekends in a row. Last second changes as to what needs to be done. Example: After working 6 days in a row a the end of day 6 being asked: 'Hey can you work for an hour tomorrow?'. No consideration for lower employees care.

    Continue reading
    6 people found this review helpful
  3. 3.0
    Former Employee, more than 1 year

    My experience with Lyft

    Nov 12, 2019 - Outreach Ambassador in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility and you get paid daily

    Cons

    Tons of inconsistensies and delayed communication

    Be the first to find this review helpful
  4. 3.0
    Current Freelancer, more than 1 year

    Driving for Lyft

    Feb 10, 2018 - Driver in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Provides opportunity to make money according to Driver's schedule. Some of its features for the Drivers (Destination filter, Scheduled Rides, Filtering for Bad Rider/Driver ratings) are executed better than your competition.

    Cons

    1) Seems overly sensitive to comments from riders, even when contradictory. The rating system needs to be improved. Your competition's rating system is much better. 2) Has connection problems between system and Drivers - areas of limited coverage, especially when compared to Uber. 3) Like your competition, it has added fees to the Rider's bill without increasing the Driver's income. 4) It has a higher cancellation rate (from its riders) than its competition. 5) Poor communication between company and Drivers.

    Continue reading
    5 people found this review helpful
  5. 3.0
    Former Employee

    Customer Experience Associate

    Dec 21, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    fun culture, tons of perks

    Cons

    tech bro culture, cross-departmental communication non existant

    8 people found this review helpful
  6. 3.0
    Current Freelancer, more than 1 year

    The Lyft App

    Oct 25, 2021 - Driver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Make your own schedule/Hours *Instant money *Meet new people *Familiarize yourself with the city/new to city

    Cons

    *The money Lyft takes from each ride *The navigation needs updating *App issues/connection issues *Weird/crazy people in your personal vehicle *Scheduled rides with medical transportation need better communication *Not being able to drive in multiple areas

    Continue reading
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  7. 5.0
    Current Employee, less than 1 year

    The highlight of my career

    Oct 15, 2018 - Marketing in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - A true focus and commitment to company values, both internally and externally - Many opportunities for creating impact, project ownership, and career growth - Incredibly talented, diverse, and kind co-workers - Excellent transit benefits, catered meals, and monthly Lyft credits - Great health coverage, including mental health resources

    Cons

    - Interdepartmental communication sometimes isn't as strong as it could be - Better resourcing could improve team performance

    Continue reading
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  8. 5.0
    Current Employee, less than 1 year

    Lyft is great!

    Jun 9, 2014 - Campus Growth Manager in Baltimore, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility Investment in employees Excellent money Virtual company

    Cons

    Virtual company Limited communication outlets Some glitches in app GPS accuracy

    Continue reading
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  9. 1.0
    Current Employee

    Caveat Emptor

    Apr 19, 2020 - Community Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None. The job is mostly composed of busywork that you're told is meaningful.

    Cons

    Illusion of autonomy. Confusion and lack of communication w/ change of command. Corporate changes announced from far above, never explained, and adopted through false consensus.

    6 people found this review helpful
  10. 3.0
    Current Employee

    lyft

    Oct 19, 2021 - Safety Specialist in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good place to work besides a few things

    Cons

    changes too often and poor communication

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Viewing 1 - 10 of 52 Reviews
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