Found 682 of over 5K reviews
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What people are saying about Lyft
a year ago
I work at Lyft and this is the second hiring freeze in 6 months. I was in the process of interviewing for a Internal position and now the process is paused. It’s not looking too good. Can anyone refer me to Microsoft, Slack, Salesforce, Accenture and Amazon? Basically any where at this point.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "If you drive during prime time you can really make bank which is great for people in between jobs." (in 242 reviews)
- "Flexible hours and fun you get to chat and listen to music all day esstenially." (in 196 reviews)
- "It's a great way to make your car holistically useful to the community at large while making good money." (in 174 reviews)
- "So many great benefit and driver reward programs" (in 136 reviews)
- "Flexible Schedule and getting to meet new people each and everyday." (in 122 reviews)
- "Pay is low and you have to work your way up which could take a while." (in 199 reviews)
- "I see my coworker stop appearing at work because of poor management issues." (in 77 reviews)
- "No bonuses and less per mile pay" (in 70 reviews)
- "Senior leadership, in some departments, is under experienced and it leads to inefficiency and frustration sometimes." (in 47 reviews)
- "management also seems supportive to employees and has assured us of no layoffs" (in 32 reviews)
Ratings by Demographics
This rating reflects the overall rating of Lyft and is not affected by filters.
Reviews about "hour"Return to all Reviews
- 2.0Feb 11, 2020DriverCurrent Freelancer, more than 1 year
Your time and schedule is yours
Too much time (60+ hours a week) and miles on your car to make decent money.1
- 4.0Sep 10, 2020DriverCurrent Freelancer, more than 1 yearChicago, IL
Work when you want and achieve flexibility with nice customers.
market decides how much you make and to make over 40k, your gonna have to work around 60-70 hours a week that is not optimal for car expenses compare to a normal job.
- 2.0Feb 28, 2019Customer ExperienceFormer Employee, more than 1 yearNashville, TN
The company as a whole has a great vision and great values. It's an easy company to believe in. The office is pet friendly and has great snacks.
They believe that the pay is competitive, but it's only competitive based on title and not actual work. There is an incredibly large gap in pay between hourly employees and salaried employees (over $20k difference). The level of work that most team members are doing is not reflective in title or salary, which makes it difficult when job hunting, because the title is not equivalent to the work at other companies. For promotions, they have guidelines in place that you must be in your position for at least 1 year before you can apply for another position. If another position comes up that you are the most qualified for and are currently the most senior on your team, you cannot apply for it if you have not met this 1 year requirement. This allowed for less senior team members to apply for and receive a promotion, even though they weren't the most senior and may have been passed up for the previous promotion. It was incredibly discouraging and management did nothing to resolve the issue. We were encouraged to speak up about issues, but were rarely actually heard. We were frequently met with very political responses, but no real action. Myself and my team members often went to management and senior management to address issues. I even went to HR with concerns and no action was taken by them either. It was incredibly disappointing to be encouraged to surface concerns, but never see any resolutions provided by leadership. Leadership rarely had any clear vision. Every issue was always an emergency and you were expected to switch focus quickly while never completing a project. It made it impossible to work toward a goal or stay aligned with the team. The Customer Experience management team are salaried and are able to check email out of working hours. Often, hourly employees are sent emails on weekends or non-working hours and are expected to receive the update. Hourly employees cannot check email outside of working hours, which makes updates impossible. There are opportunities for learning and development but they are rarely spoken of and most team members are completely unaware of them. Since I have left, I have heard of no improvements to the team and have heard of more team members looking to leave. I wanted to stay at Lyft as long as possible and was absolutely heartbroken to leave, but I couldn't work in these conditions anymore.19
- 1.0Nov 19, 2018DriverCurrent Freelancer, more than 1 yearNew York, NY
Turn the app on whenever you want
Lyft is not your friend or any more driver-friendly than their competition. I've spoken to passengers who met Lyft executives who told them this blatant lie. Pink mustaches and pink glowing mounts (a prize of giving them free advertising that you get for being a gold rewards (ha!) level driver - I refuse to use mine and it's currently for sale to anyone that would want it) do not make them cute and cuddly and friendly in any way, and their Driver Advisory Forum is a joke. They, in no way, help communities like they claim - they charge for rides and fight governments that urge them to pay livable wages without considering taking lower cuts that would still make them billions (they instead claim they would have to charge passengers higher fares to pay better - so greedy). Most, if not all, of these 4 and 5 star reviews here had to have been added by Lyft themselves or brand-new drivers who only drove a small number of days during a holiday, holiday weekend, or peak tourist season. Actual drivers shouldn't post unless they've worked more than one season. You cannot survive on what you make. You have to work over 13 hours with hundreds of miles on your vehicle each day to make more than $200 (then deduct a little more than $0.50 per mile for depreciation, as per federal rates; gas; maintenance (will need regular oil and tire maintenance, not including the unexpected); and sometimes tolls back to your location). You can end up in the negatives (meaning you will actually lose money) if you're not selective about the rides you accept. I recommend looking for other, viable work while doing this. I can't believe their pay rates haven't been outlawed yet; rideshare is not that new anymore and the government is either being lazy or are using the rideshare services too much and don't want to act (a clear conflict of interest). They take way more than 20% or 25% of fares like I've seen some others mention (more like 50-60%). A public offering for this company or their main competitor would be a major loss to anyone who invests since they don't own the major assets (vehicles), drivers (asset owners) are not happy and not employees, and all it would take to destroy them both is another company offering better pay - the IPO is to save themselves from the inevitable. It doesn't matter how many customers you have if you don't have vehicles to drive them in. -Very little money for many hours of work and much vehicle depreciation. -Routinely threaten drivers and try to trick them into doing things that would make them employees (like bullying them into accepting rides, telling them when to turn the app on or off, automatically turning the app on, not showing pick up times or distances for requests, not showing ride destinations, etc.). -App is designed to be obstructive and intrusive when you miss, cancel, or decline a ride request, but miraculously (sarcasm) isn't when you accept rides. -Laughable bonuses and incentives that they regularly renege on unless you spend hours calling and writing them. -Lack of respect for drivers. -Unethical practice of pretending to be a driver-friendly, humanitarian organization. -$2500 insurance deductible if you're in an accident.4
- 3.0Jul 23, 2014DriverFormer Freelancer, less than 1 yearBoston, MA
Lyft was created for private driver to earn extra. I found that it was good for both Lyft and private drivers to earn outside job with flexible hours.
Lyft always focuses on rating system from passengers to deactivate drivers without informing the drivers about good and bad points which needed to be improved. Although we tried to serve the client friendly and kindly, the passengers always gave rating poorly to the drivers.2
- 3.0Jun 29, 2017Anonymous ContractorFormer Contractor
The people are great. I got to work with a lot amazing people. Lyft is a great company and they are doing amazing things.
Being on contract here sucks. You will work 50+ hours as the team is understaffed and you won't be paid for overtime. You aren't expected to work overtime but in order to get your job done (work distribution) you will definitely have to work more than 40 hours.
- 3.0Jan 20, 2021Project ManagerKEY NOT FOUND: jobLine.per_diem-formerNew York, NY
good team, challenging, ok, idk, what to say
long hours and overtime if you're about that and they don't pay drivers well
- 5.0Sep 28, 2021Safety Policy and Communuty Compliance SpecialistCurrent Employee, more than 3 years
Great benefits, amazing core values, fast paced challenging environment.
The work can take a toll on mental health and you must be able to work odd hours and weekends.
- 4.0Jan 20, 2021DriverCurrent FreelancerSan Jose, CA
The pay outs are fast and there is a steady flow of trips.
The base pay is very little for the hours and energy involved in driving someone around. It's also a solitary job with little interaction to other drivers, employees, etcetera
- 5.0Apr 18, 2022Anonymous EmployeeFormer Employee, more than 3 years
Flexible hours and fun you get to chat and listen to music all day esstenially.
Long days. No rides some days.