Lyft Employee Reviews about "leadership"

Pros

You meet great folks locally and you learn a lot about rideshare and what it really takes to run the business. Great benefits, great friendships built as well.

Cons

Corporate side has new leadership and seems to already be causing a stir in regards to RTO. There is a disconnect between local offices and HQ

Pros

nothing good to say about the company

Cons

everything is terrible at this company and the leadership team is incompetent

Pros

- Culture, people come first. If your miss a metric or a goal. No worries, just hit it next week. - Snacks, daily lunch allowance, MacBooks, feeling of a tech company even if the role is remote. - I worked for scooters and it was Lyft first 4 markets. So it was pretty cool to drive around and say yup those are my scooters! - You get to work with smart people that respect work life balance. Rarely will you see Lyft employees work more than 40 hours. - Good comp and benefits, pay was higher then market. Great stock vesting schedule, Lyft credits (no longer offered), commuter benefits, free health insurance. - Monthly fortnights with JZ and Logan. Its so cool to see the leaders in the company act like normal people. They would answer all sorts of crazy questions at the end! - Severance, I was laid off due to Covid-19 and they provided a solid 10 weeks severance plan. - Overall it was the best employer I worked for.

Cons

- Knowledge, I worked in operations and Lyft doesn’t know anything about physical asset operations. You would constantly be pushing initiatives without a real ROI - No sense of P&L for the market. We would spend $50k on a event to get about $60-70k in revenue. Not sure how this was ok for so long. - There was such less work that people would just make up projects and blow up every channel on slack just to be visible. - Slack, as long as you post messages in important channels. People think your doing your job. - There are like 200+ people on central ops teams supporting about 40 local OM/OLs. When we would go visit HQ, these guys would split up one project into 3 parts, meanwhile at the local level your juggling 1-2 projects + managing the actual operation. This is all happening while HQ is cutting 2-3 local markets every 6 months. - Lyft HQ doesn’t respect people in ops. They think their pink app can solve all challenges. - Higher level leadership would constantly ask us if we needed anything instead of providing actual direction. - Unfair layoffs, my team was laid off from a high potential market while they were currently going to launch a market which would only stay open for 4 months out of the year. Some OLs didn’t have markets for 6+ months and were kept on but my team was laid off. - No hiring freeze, Lyft cut 1000+ employees during covid-19 while still hiring externals. It would have been much cheaper and ethical to check their current talent first then offer externals.

Pros

• The people I've worked with are some of the smartest and humblest in my career, which has been refreshing in tech. Everyone cares about the mission (which is loosely about connecting people through transportation, but more on that in the cons). • Lyft is remote friendly, but there are some murmurs of a return to office mandate, so this might become a con this year. • There are varied and challenging problems to work on (which is a con from the business perspective, though).

Cons

• Leadership is easily some of the worst I've seen in over a decade of working in tech. No one knows who's leading what, there's a large disconnect between the top and the bottom of the org, decisions are made in a vacuum, people are extremely slow to react, and communication is uneven/conflicting/inconsistent. And oh, the gaslighting! • There's no focus, as leaders often chase their own pet projects that don't align well to overall business goals. • If you started within the last year or two, you've likely gone through multiple org/role/project changes that come out of nowhere. Getting traction on anything before priorities suddenly change is impossible and work you may have done over the course of a quarter is easily thrown aside and wasted. • Did I mention the gaslighting? Leaders will straight up lie to you and make you feel like you were crazy if you think or hear something closer to the truth. • Lastly, there's a mission, but is there? I can't tell you what it is anymore, but there's so much about 'the mission'.

Pros

Rapidly growing and well funded. Depending on the team you're on, you have the opportunity to make an impact and grow. The $200/month in ride credits is a great perk

Cons

Horrible office politics and inexperienced leadership plagues the company. Too many managers land grabbing and building empires. Senior leadership consists of inexperienced people, many of which haven't worked anywhere before Lyft. Very cheap company in terms of compensation and raises The CEO and President are nice guys but they're not the leaders you want to march into battle for. They're more concerned about being 'woke' than building the transportation solution of the future

Pros

Without a doubt you will never work with better people who are not part of leadership. I have made some incredible friends that I still speak with and see regularly. I have never been employed at a company where that happened. The benefits are by far some of the best I have ever had. Insurance options, PTO, Sick Time, and Commuter Benefits are very generous and start on day one of employment.

Cons

Management is potentially the most inefficient, inept, and ignorant group of people that I have had the misfortune of having as supervisors. Hiring Team Leads who are outside hires with zero experience/background in anything Lyft/Technology/Transportation led to an environment that caused deception and flagrant violations of their own code of conduct. All of this occurred while I was employed at Lyft, sexual harassment, hostile workplace, and discrimination based on sex, race, etc. HR is inefficient and ineffective because the HR persons did not care for, listen to, or protect employees concerns. Those that went to HR were retaliated against by their supervisors with zero fear of consequence. Upward mobility happens only if you are a member of the “Good ole boy” team. Unqualified persons were promoted with regular occurrence. This hiring practice caused a backlog of tickets needing to be seen and resolved. On three different occasions the backlog was reduced to zero tickets with agents in available waiting to take a call. Again because leadership was unable to manage with any effectiveness the backlog would grow again.

Pros

Good work life balance at the company

Cons

Lack of leadership direction and constantly changing priorities

Pros

-Food, drinks, snacks provided -Overtime pay

Cons

-Long hours and consecutive hours of driving without adequate breaks -Lack of a fixed schedule -Lack of experience training program -Lack of leadership and established management

Pros

The people working at Lyft are always happy to help and very supportive.

Cons

The management from leadership is often unstable and unclear.

Pros

Lyft is a rapidly growing organization, meaning there are many opportunities for development. The company is made up of an impressive team with smart, accomplished, welcoming and passionate individuals at every level. Leadership and employees alike have an avid interest in their colleagues' and the company's success.

Cons

The company is in the spotlight quite often, so everyone you meet will have an opinion or question about the service.