Lyft Employee Reviews about "management"

Pros

- I have met a number of good friends through work

Cons

- The environment is very toxic and hostile - Oftentimes middle management is intimidating, aggressive and pushy - Performance reviews are skewed with favoritism and inaccurate stats - Even if you are incredibly overqualified for internal positions or promotions, you will be continually disqualified or denied those positions for immeasurable reasons - Middle management and up are frequently given promotions and new titles without meeting specific transfer criteria(ie - time in role requirements, performance requirements) - If you are an HQ employee, you are unable to report concerns found on social media sites (ie - drivers/riders making inappropriate comments or posting pictures of weapons in vehicles on their social media) - Concerns brought to management are not investigated, followed up on, or taken seriously - There is little to no training - Changes made to procedures are not communicated properly or in a timely manner - After the IPO - financial matters trumped everything - You are not a valued employee, but rather a number.

Pros

I learned so many invaluable skills regarding how to type emails and handle stressful situations. I also learned about how social media works.

Cons

My job entitled more than the online description when I applied. Management never includes associates so you end up being the last to know about major changes. My manager was racist and Lyft never did anything to reprimand them or hold them accountable. I found out they didn’t want me on the team from the start and would talk about me to other employees and accuse me of things without any cause. They never encouraged my growth as an associate and always found ways to tell me I wasn’t doing enough. Even pulling bad numbers saying I took too much sick time when I only took 15 hours the entire 1.5 years I was there. I also only got one raise the entire time I was there and it was a few cents.

Pros

- The team members - commuter benefits

Cons

- management listens to corporate rather than listening to the team who has experience with the operational issues on day to day basis - face to face support: You'll see drivers from all walks of life. So don't be surprised if you get yelled at, threaten, or belittled. That is when your not teaching the drivers the different between what an email or text message is. Or teaching them how to send an email. This job requires very much of you with pay that is not sufficient.

Pros

Great support Friendly staff Good drivers Good business model Good app Decent pricing for passengers Easy to make money Ultimate flexibility for spare time work Understanding and patient management team

Cons

They do demand high ratings and may deactivate you even if you're a good driver and friendly person who is safe with passengers, because ratings sometimes still are too important.

Pros

The company as a whole has a great vision and great values. It's an easy company to believe in. The office is pet friendly and has great snacks.

Cons

They believe that the pay is competitive, but it's only competitive based on title and not actual work. There is an incredibly large gap in pay between hourly employees and salaried employees (over $20k difference). The level of work that most team members are doing is not reflective in title or salary, which makes it difficult when job hunting, because the title is not equivalent to the work at other companies. For promotions, they have guidelines in place that you must be in your position for at least 1 year before you can apply for another position. If another position comes up that you are the most qualified for and are currently the most senior on your team, you cannot apply for it if you have not met this 1 year requirement. This allowed for less senior team members to apply for and receive a promotion, even though they weren't the most senior and may have been passed up for the previous promotion. It was incredibly discouraging and management did nothing to resolve the issue. We were encouraged to speak up about issues, but were rarely actually heard. We were frequently met with very political responses, but no real action. Myself and my team members often went to management and senior management to address issues. I even went to HR with concerns and no action was taken by them either. It was incredibly disappointing to be encouraged to surface concerns, but never see any resolutions provided by leadership. Leadership rarely had any clear vision. Every issue was always an emergency and you were expected to switch focus quickly while never completing a project. It made it impossible to work toward a goal or stay aligned with the team. The Customer Experience management team are salaried and are able to check email out of working hours. Often, hourly employees are sent emails on weekends or non-working hours and are expected to receive the update. Hourly employees cannot check email outside of working hours, which makes updates impossible. There are opportunities for learning and development but they are rarely spoken of and most team members are completely unaware of them. Since I have left, I have heard of no improvements to the team and have heard of more team members looking to leave. I wanted to stay at Lyft as long as possible and was absolutely heartbroken to leave, but I couldn't work in these conditions anymore.

Pros

Lyft is a fun company to work for and does a good job of getting employees to buy into their relaxed tech-corporate culture. They're great at making building an inclusive and diverse atmosphere where you feel comfortable being yourself. No dress code, lots of snacks and drinks, great benefits and perks with a cool office and they seem to genuinely be trying to create a healthy work-life balance.

Cons

Some of the upper management can be out of touch with their lower level employees and at times make bottom-dollar decisions that seem un-transparent and directionless to their subordinates instead of what's best for their workers. Even before the pandemic they were already cutting costs and benefits that made the company less appealing and the pandemic only accelerated that. Corporate politics became more and more present in my 3+ years there which interfered with my own development and career progression.

Pros

Great environment with wonderful coworkers Management is flexible and considerate Company is invested in your career Benefit package is amazing

Cons

Being based in San Francisco, the Nashville office has to stream team meetings and often have video meetings with team members in other offices. It's not horrible, it can just feel distant.

Pros

Flexible work environment co workers are nice

Cons

Seniority does not matter. New people are brought on by managers that know the new hire personally. Then that new hire gets special treatment and gets favoritism. Management really doesn't care about your growth unless it will benefit them (getting a promotion). New hires that know manager come in and act like they are above you and treat you like nothing because of the 'connection' they have with the manager. No benefits they just contract you and use you as they please.