Lyft Employee Reviews about "management"

Pros

- I have met a number of good friends through work

Cons

- The environment is very toxic and hostile - Oftentimes middle management is intimidating, aggressive and pushy - Performance reviews are skewed with favoritism and inaccurate stats - Even if you are incredibly overqualified for internal positions or promotions, you will be continually disqualified or denied those positions for immeasurable reasons - Middle management and up are frequently given promotions and new titles without meeting specific transfer criteria(ie - time in role requirements, performance requirements) - If you are an HQ employee, you are unable to report concerns found on social media sites (ie - drivers/riders making inappropriate comments or posting pictures of weapons in vehicles on their social media) - Concerns brought to management are not investigated, followed up on, or taken seriously - There is little to no training - Changes made to procedures are not communicated properly or in a timely manner - After the IPO - financial matters trumped everything - You are not a valued employee, but rather a number.

Pros

Perks are good. That's it

Cons

Where to begin... First and foremost, I would hope anyone in HR would read this: I make this very loud and clear when people say this place is toxic, it is TOXIC. Management doesn't intervene into coworker quarrels unless someone from HR brings up a complain from an employee and then that's where they intervene. There is also issues with management that support the kind of people who do barely the bare minimum and give flack for those who go the extra mile to prove themselves as actual employees that want to work to do better. I've had issues amongst colleagues that plot and snitch behind their fellow colleagues to bring them down just because those people don't want to do better themselves. Lyft promotes the idea of 'everyone is a family', 'unity', 'solidarity', and other buzzwords to reel in candidates to work for them. What they really do is not what they say they do. There is no one to oversee how employees are treating other employees like enemies and it makes it hard for those who want to change the tide in the workplace, feel threatened, anxious, and demoralized. Nepotism, lack of integrity, maturity, and yet they make us take all those dumb video trainings to not condone that.

Pros

I learned so many invaluable skills regarding how to type emails and handle stressful situations. I also learned about how social media works.

Cons

My job entitled more than the online description when I applied. Management never includes associates so you end up being the last to know about major changes. My manager was racist and Lyft never did anything to reprimand them or hold them accountable. I found out they didn’t want me on the team from the start and would talk about me to other employees and accuse me of things without any cause. They never encouraged my growth as an associate and always found ways to tell me I wasn’t doing enough. Even pulling bad numbers saying I took too much sick time when I only took 15 hours the entire 1.5 years I was there. I also only got one raise the entire time I was there and it was a few cents.

Pros

Big name, good tech, lovely local (Minsk site) management.

Cons

Lyft tries to be the 'old good start-up', but in fact, it's a strict and streamlined corporation. They'll fire you in a day if your direct report wishes to. Lyft top management preferred to not see the humanitarian crisis in Belarus 2020 after the protests because of electoral fraud. There was no support, almost not a word. There was no way to escalate career-related conflicts. That leads you to be a hostage of your report, leading to stress, and depression.

Pros

Great support Friendly staff Good drivers Good business model Good app Decent pricing for passengers Easy to make money Ultimate flexibility for spare time work Understanding and patient management team

Cons

They do demand high ratings and may deactivate you even if you're a good driver and friendly person who is safe with passengers, because ratings sometimes still are too important.

Pros

The company as a whole has a great vision and great values. It's an easy company to believe in. The office is pet friendly and has great snacks.

Cons

They believe that the pay is competitive, but it's only competitive based on title and not actual work. There is an incredibly large gap in pay between hourly employees and salaried employees (over $20k difference). The level of work that most team members are doing is not reflective in title or salary, which makes it difficult when job hunting, because the title is not equivalent to the work at other companies. For promotions, they have guidelines in place that you must be in your position for at least 1 year before you can apply for another position. If another position comes up that you are the most qualified for and are currently the most senior on your team, you cannot apply for it if you have not met this 1 year requirement. This allowed for less senior team members to apply for and receive a promotion, even though they weren't the most senior and may have been passed up for the previous promotion. It was incredibly discouraging and management did nothing to resolve the issue. We were encouraged to speak up about issues, but were rarely actually heard. We were frequently met with very political responses, but no real action. Myself and my team members often went to management and senior management to address issues. I even went to HR with concerns and no action was taken by them either. It was incredibly disappointing to be encouraged to surface concerns, but never see any resolutions provided by leadership. Leadership rarely had any clear vision. Every issue was always an emergency and you were expected to switch focus quickly while never completing a project. It made it impossible to work toward a goal or stay aligned with the team. The Customer Experience management team are salaried and are able to check email out of working hours. Often, hourly employees are sent emails on weekends or non-working hours and are expected to receive the update. Hourly employees cannot check email outside of working hours, which makes updates impossible. There are opportunities for learning and development but they are rarely spoken of and most team members are completely unaware of them. Since I have left, I have heard of no improvements to the team and have heard of more team members looking to leave. I wanted to stay at Lyft as long as possible and was absolutely heartbroken to leave, but I couldn't work in these conditions anymore.

Pros

Great benefits, great starting pay, free snacks

Cons

Management in the Nashville office needs training. New managers have been hired and are somehow worse than the previous managers. Upper management in SF seem amazing but should probably keep a closer eye on what's actually happening in Nashville.

Pros

-Management is very supportive and helpful

Cons

-Company is not very transparent about important things

Pros

Great environment with wonderful coworkers Management is flexible and considerate Company is invested in your career Benefit package is amazing

Cons

Being based in San Francisco, the Nashville office has to stream team meetings and often have video meetings with team members in other offices. It's not horrible, it can just feel distant.

Pros

Flexible work environment co workers are nice

Cons

Seniority does not matter. New people are brought on by managers that know the new hire personally. Then that new hire gets special treatment and gets favoritism. Management really doesn't care about your growth unless it will benefit them (getting a promotion). New hires that know manager come in and act like they are above you and treat you like nothing because of the 'connection' they have with the manager. No benefits they just contract you and use you as they please.