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Lyft Employee Reviews about "rating system"

Updated Jan 25, 2022

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Found 1,050 of over 3,436 reviews

4.0
73%
Recommend to a Friend
81%
Approve of CEO
Lyft CEO Logan Green
Logan Green
561 Ratings
Pros
  • "They’re always there to help you when you need they are there for the drivers as well as passengers(in 174 reviews)

  • "Flexible hours that you can choose(in 163 reviews)

  • Cons
  • "Some passengers were the absolute worse(in 275 reviews)

  • "The lack of ability to see the final destination of the rides(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Lyft

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    Consulting

    12d

    works at 

    Deloitte

    Lyft is the absolute worst company. Their help page and customer support is basically nonexistent. I was charged for a ride I didn't even take and Lyft made it as difficult as humanely possible to get support. Sorry just needed to rant

    34

    28 Comments

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    Ratings by Demographics

    This rating reflects the overall rating of Lyft and is not affected by filters.

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    Reviews about "rating system"

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    1. 5.0
      Current Employee

      Awsome job

      Dec 17, 2021 - Sales Representative in Dearborn, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Freedom to work when you want

      Cons

      Theres really no cons just more pay

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    2. 2.0
      Former Employee

      Company culture completely failed during the pandemic

      Dec 30, 2021 - Accounting Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lyft generally hires the best and brightest. Most people who work for Lyft are genuinely kind and generous, and wonderful to work with. The company takes strong political positions and supports excellent causes.

      Cons

      The company made very little effort to transition well into a remote environment. As a result, ELT stopped understanding how to check on the health & wellness of staff during such a terrible couple of years. Instead of focusing on retention, upper management constantly hassled anyone who took "unreasonable" vacation (note that vacation is "unlimited") and got angry at anyone not performing at 100% all the time (no consideration for anyone suffering from COVID/COVID effects for example, or those having to deal with childcare issues, etc.). It also quickly became clear that there was a cultural division between those who had worked together in the office and those on-boarded remote, with insufficient effort made to give remote workers the same kinds of face-to-face interactions that longer-term employees did not need, as they had already built internal connections. Add obvious hypocrisy with how drivers are treated (serious moral injury), plus throw in some absolutely ridiculous attrition rates, and this job became unreasonably difficult and untenable.

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      3 people found this review helpful
    3. 4.0
      Current Employee

      If only the pay rewarded the work fairly

      Dec 19, 2021 - Rideshare Driver 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Driving, your office is your car (a + if you're like me and you love to drive) -Total independence -No schedule -No boss -No limit of hours your can work -Ability to decline and cancel rides -Better safety features available to drivers

      Cons

      -Pay in comparison to workload, quality of work, and work available is disparaging -Bonuses, hot spots, streaks, etc., are often still not enough to make the low pay work it

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    4. 4.0
      Current Employee

      Supportive work environment

      Jan 25, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive management, decent benefits, good team cohesion

      Cons

      Limited tooling, Lyft as a company has grown stagnant and leadership seems transitionary

      Continue reading
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    5. 4.0
      Current Employee, less than 1 year

      Lyft hub

      Jan 20, 2022 - Community Associate in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working for Lyft I feel lots of freedom and support. Personal development is encouraged and higher up are proactive in helping others in their upward journey.

      Cons

      Working in this position is nice and comfy, as an empath I would like to see drivers treated with the same respect as office menbers.

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    6. 4.0
      Current Employee

      Good company to work for

      Jan 25, 2022 - Senior Fraud Specialist in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      unlimited pto, wfh, medical, and 401k plan

      Cons

      they do not match 401k

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    7. 5.0
      Current Employee, less than 1 year

      Great Internship Program

      Jan 19, 2022 - Software Engineer(Internship) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of events, mentor was great, great and supportive team.

      Cons

      Remote unfortunately, couldn't try the free fikd

      Continue reading
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    8. 5.0
      Former Employee, more than 1 year

      Good

      Jan 21, 2022 - BDM Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good good good good good

      Cons

      Not that bad in my opinion

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    9. 4.0
      Current Employee, more than 1 year

      Good when busy

      Jan 12, 2022 - Taxi Driver in McAllen, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You work whenever you want Pay can be deposited into bank daily You get to listen to music while driving

      Cons

      Some people can be rude It can be slow

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    10. 5.0
      Former Employee

      Customer Service

      Jan 13, 2022 - Full Service Shopper in Baltimore, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Self motivated, abilities to adhere to different perspectives and or customer temperaments.

      Cons

      Abilities to follow rigorous directives.

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    Viewing 1 - 10 of 1,050 Reviews
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