MAA Manager Reviews | Glassdoor

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MAA Manager Reviews

Updated Jan 26, 2020

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3.7
67%
Recommend to a Friend
94%
Approve of CEO
MAA Chairman, President, and CEO H. Eric Bolton Jr. (no image)
H. Eric Bolton Jr.
43 Ratings
  1. Featured Review
    Helpful (3)

    "Love the culture at MAA!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Property Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for less than a year

    Pros

    The help and training is abundant. Every single person you reach out to for help is welcoming and wants to help you. I never feel like I am bothering someone or feel belittled for asking questions. The training is second to none - and their online portals make everything streamlined for easy access to policies and procedures. MAA doesn’t just talk the talk, they walk the walk. My favorite thing about working for MAA is our core values. I can always trust that I am making the right decisions using the four core values. MAA is an inclusive company that really makes you feel like you are a part of a family. I started with MAA 6 years ago as a leasing manager and our community was sold. The MAA team was so supportive during the sale - which is rare to see in our industry. I eventually returned “home” as a property manager and I am looking forward to the rest of my career with the MAA family.

    Show More

    Cons

    I have experienced no cons working at MAA.

    Advice to Management

    Keep doing what you’re doing - we are the best of the best!

    MAA2019-02-19
  2. "GREAT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for more than a year

    Pros

    Upper management cares about their employees and everyone is always willing to help each other.

    Cons

    Commission could be more but still not bad

    MAA2020-01-16
  3. "Houston Region Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAA full-time for more than 3 years

    Pros

    Opportunity to advance. Company is growing

    Cons

    I can't speak to other markets, but the company's core values and the way the properties operate in Houston are incredibly different. One of MAA's core values is operating with integrity, but when it comes into practice this is not the case. In the Houston market employees are consistently undervalued. They seem to have the mentality that everyone is replaceable. In 2019 there was turnover of at least 8 property managers for various reasons, but most stemming from poor leadership. Many of these managers had been with the company for 5 years or more and one going back over 10 years. When an employee asks for help you are consistently asked to consult the ever growing online database of policies and procedures. If you make a judgement decision that contradicts something from this online database you are berated by your superiors for not knowing the policy. But if you ask too many questions you will be pegged as someone not able to be independent, and forfeit any chances of being promoted. In addition to their lack of employee appreciation, MAA also actively and openly employees shady business practices when it comes to their vendors. Vendors who are willing to adjust invoices to read something different than the work that was done are able to continue working for MAA. Vendors who will not employ these shady business practices will be turned away, and replaced with vendors who will. This is all done so that work can be done and coded as a capital invoice when in actuality the work being done is a regular business expense. This is done because bonuses are based on your expense budget, and GOI. Capital expenses are completely separate, and are not part of the bonus structure for the managers. This is all being done with the knowledge of senior leadership. This type of company culture only seems to continue to get worse with each year. As more pressure is put on the markets to balance occupancy and rent growth. This constant struggle is exceedingly difficult when your direct supervisor tells you to focus occupancy over rent growth, but the company COO and CEO are constantly telling you not to give up rent growth for high occupancy. Leaving MAA was one of the best decisions of my career.

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    Advice to Management

    Pay closer attention to markets that are outside of SVPs direct supervision.

    MAA2020-01-26
  4. Helpful (4)

    "Employee culture is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Property Manager in Dallas, TX
    Doesn't Recommend
    Approves of CEO

    I have been working at MAA full-time for more than 3 years

    Pros

    Pay is okay but commission could be better.

    Cons

    Discriminate based on race (all african american was removed from downtown area) Staff forever changing.. cant keep a property manager, assistant, leasing consultants, or maintenance team, not enough training support for office staff or maintenance team

    MAA2019-10-14
  5. "Enjoyed my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Property Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for more than 5 years

    Pros

    Stability, Training, Management, Systems, promotes within

    Cons

    Pay, over worked and under paid, unrealistic expectations,

    MAA2019-08-13
  6. "Refreshing experience in conventional housing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Property Manager in Richmond, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at MAA full-time for more than a year

    Pros

    Incentive hours for weekends. Insurance Training Office culture

    Cons

    Age of properties Too much focus on benchmarks

    Advice to Management

    Listen to onsite team feedback without thinking more training is needed.

    MAA2019-08-03
  7. "Former Employee"

    StarStarStarStarStar
    Current Employee - Assistant Manager 

    I have been working at MAA full-time for more than 3 years

    Pros

    Training was phenomenal. Learned a lot.

    Cons

    Little to no advancement

    MAA2019-07-30
  8. "Numbers Game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Manager 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MAA full-time for more than 5 years

    Pros

    Good commission structure and bonuses.

    Cons

    Numbers, numbers, numbers. That's what they care about.

    MAA2019-06-15
  9. Helpful (1)

    "A fine company w/ ethical leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Euless, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for more than 5 years

    Pros

    Stability, company growth, opportunities for mobility, great technology, nice benefits

    Cons

    Salary is on the low end of the spectrum for the industry.

    Advice to Management

    Update review and feedback mechanisms.

    MAA2019-05-03
  10. "They take good care of their employees!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAA full-time for less than a year

    Pros

    Good pay, helpful team members, supportive workplace.

    Cons

    Travel that isn’t optional

    Advice to Management

    Keep up the great work!

    MAA2019-03-25
Found 74 reviews