MAA Reviews | Glassdoor

MAA Reviews

Updated Feb 14, 2020

To filter reviews, or .

3.9
73%
Recommend to a Friend
90%
Approve of CEO
MAA Chairman, President, and CEO H. Eric Bolton Jr. (no image)
H. Eric Bolton Jr.
146 Ratings
  1. "Maintenance Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook

    I have been working at MAA

    Pros

    Get to work on many different things on any given day.

    Cons

    Not an 9-5 job. Late nights. On call weeks.

    MAA2020-02-15
  2. "Proud Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Property Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for more than a year

    Pros

    - teamwork encouraged - management listens to concerns and cares about employees - salary and bonuses very competitive - excellent support from corporate office team - amazing yearly manager meetings - training and growth opportunities

    Cons

    - none that are out of the ordinary for the industry

    MAA2020-02-07
  3. "Leasing consultant to APM review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Property Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for more than 3 years

    Pros

    - a lot of training courses and the regional trainer is always available. -tend to promote within -discount on rent -nice class A properties -most management is supportive -culture of the company -commissions are higher then the industry norm

    Cons

    -leasing consultant pay is low -some policies are very old school

    Continue reading
    MAA2020-02-02
  4. Helpful (1)

    "Houston Region Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAA full-time for more than 3 years

    Pros

    Opportunity to advance. Company is growing

    Cons

    I can't speak to other markets, but the company's core values and the way the properties operate in Houston are incredibly different. One of MAA's core values is operating with integrity, but when it comes into practice this is not the case. In the Houston market employees are consistently undervalued. They seem to have the mentality that everyone is replaceable. In 2019 there was turnover of at least 8 property managers for various reasons, but most stemming from poor leadership. Many of these managers had been with the company for 5 years or more and one going back over 10 years. When an employee asks for help you are consistently asked to consult the ever growing online database of policies and procedures. If you make a judgement decision that contradicts something from this online database you are berated by your superiors for not knowing the policy. But if you ask too many questions you will be pegged as someone not able to be independent, and forfeit any chances of being promoted. In addition to their lack of employee appreciation, MAA also actively and openly employees shady business practices when it comes to their vendors. Vendors who are willing to adjust invoices to read something different than the work that was done are able to continue working for MAA. Vendors who will not employ these shady business practices will be turned away, and replaced with vendors who will. This is all done so that work can be done and coded as a capital invoice when in actuality the work being done is a regular business expense. This is done because bonuses are based on your expense budget, and GOI. Capital expenses are completely separate, and are not part of the bonus structure for the managers. This is all being done with the knowledge of senior leadership. This type of company culture only seems to continue to get worse with each year. As more pressure is put on the markets to balance occupancy and rent growth. This constant struggle is exceedingly difficult when your direct supervisor tells you to focus occupancy over rent growth, but the company COO and CEO are constantly telling you not to give up rent growth for high occupancy. Leaving MAA was one of the best decisions of my career.

    Continue reading
    MAA2020-01-26
  5. "GREAT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time for more than a year

    Pros

    Upper management cares about their employees and everyone is always willing to help each other.

    Cons

    Commission could be more but still not bad

    MAA2020-01-16
  6. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAA full-time for more than a year

    Pros

    Great company that strives to promote within.

    Cons

    Issues keeping a steady property manager at the property I was assigned to lease at.

    Continue reading
    MAA2020-01-10
  7. "MAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Technician in Savannah, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MAA full-time for more than 3 years

    Pros

    Very good company to work for.

    Cons

    The service they use for on-call is terrible. There is a delay when talking to residents, so you end up talking over each other.

    MAA2020-01-06
  8. Helpful (2)

    "Good for first job out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Charleston, SC
    Doesn't Recommend
    Approves of CEO

    I worked at MAA full-time for more than a year

    Pros

    The leasing consultant position is a good job for straight out of college. You will learn a good bit of customer service, sales techniques while leasing and renewing, as well as experience from working with a CRM. You get a 20% discount off your rent as an employee if you choose to live at an MAA property.

    Cons

    As a leasing consultant you will always have to work weekends, and you will only get 1 weekend off a month. You will have to work with your assistant property manager on which weekend will be your one weekend off. It becomes awkward at times and feels like you're having to somewhat fight over weekends with them. If you have no experience at all in property management they will start you off at an hourly rate of $13, plus commission of $60 for every lease you get. During the slow seasons you might not have gotten much commission so there could be months where you don't even make over $2000 a month after taxes, etc. Very hard to live off of. I had to have a second job. It becomes very boring if you don't have any traffic coming through the leasing office at times since you're only in an office of you, the assistant property manager and the property manager.

    MAA2019-12-04
  9. "best company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist 

    I have been working at MAA part-time for more than 3 years

    Pros

    love the managment here they are very amazing people

    Cons

    need more pay and better benefits

    MAA2019-11-25
  10. Helpful (3)

    "Horrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Maintenance Technician in Mount Pleasant, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAA full-time for more than a year

    Pros

    None except the dental literally.

    Cons

    No overtime, don’t follow labor law, don’t adhere to SC title 41, racist to the core (I’m white and still notice it.), asks to violate fair housing daily, overworked for poor pay, lied about bonuses, steals from residents, no training, mold everywhere.......

    Continue reading
    MAA2019-11-22

Choose a different language and keep reading other reviews.

Found 281 reviews
</>Embed