MAC Cosmetics Reviews | Glassdoor

MAC Cosmetics Reviews

Updated January 16, 2018
1,007 reviews

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1,007 Employee Reviews

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Pros
  • Employee discount is beyond impressive (in 56 reviews)

  • Great pay, Great employee discount (in 54 reviews)

Cons
  • Work every weekend, work-life balance can be an opportunity (in 121 reviews)

  • Like many others have mentioned there is absolutely no work life balance (in 46 reviews)

More Pros and Cons

  1. "Retail is changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Makeup Artist
    Former Employee - Makeup Artist
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics part-time (More than a year)

    Pros

    Amazing team, gratis, PTO, industry's best training, travel opportunities

    Cons

    Lack of humanity, disconnected leadership due to confusing business ownership, retail (DUH), late gratis

    Advice to Management

    Push for more communication with higher leadership


  2. "Retail manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Wauwatosa, WI
    Former Employee - Retail Store Manager in Wauwatosa, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time (More than a year)

    Pros

    Wonderful culture great products! Great supportive upper management

    Cons

    Work life balance could be better

  3. "Retail Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time (More than 10 years)

    Pros

    Great Company, great atmosphere loved working for a company that invests in their employees!

    Cons

    Long hours and retail hours. Don't like working Black Fridays.


  4. "Interview and life getting into MAC."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    environment makes you want to step up your A-game.

    Cons

    Overly competitive not friendly environment

    Advice to Management

    Be more hands on with newbies.


  5. "Good learning ground"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MAC Cosmetics full-time

    Pros

    Great place for a new artist to build skills

    Cons

    Limited upward growth/mobility, especially in smaller merkets


  6. "Retail manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MAC Cosmetics full-time

    Pros

    You have to enjoy what you do!

    Cons

    They need to have better planning

    Advice to Management

    None !


  7. Helpful (1)

    "Sales driven not about artistry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 30 Hour Full-Time Artist in Atlanta, GA
    Former Employee - 30 Hour Full-Time Artist in Atlanta, GA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics full-time (More than 5 years)

    Pros

    Build personal clientele, gratis, employee discount, clothing attire, and build bonds with co workers. Also getting the opportunity to try out new makeup and techniques daily.

    Cons

    Unrealistic sales goals, no appreciation from management, sales stealing from co workers, rude customers, a lot of off the clock work, and internal theft.

    Advice to Management

    MAC is a great tool to build artistry and clientele, but don't make it your career.

  8. Helpful (2)

    "Great Coworkers, Bad Process, Ineffectual Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Designer in New York, NY
    Current Employee - Senior Designer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MAC Cosmetics full-time (More than a year)

    Pros

    Interesting breadth of projects, strong team dynamic, talented team members, friendly teammates (most of them anyway), great office location in Soho

    Cons

    Ambiguous company direction, no long-term plan, upper management struggles to be on the same page, teams not working efficiently together, redundancy kills speed & productivity, lack of ability to embrace change and innovation, lack of promotions and unwillingness to maintain top talent

    Advice to Management

    Embrace change, don't be afraid to fail fast to learn something new, and promote from within/retain your talent!


  9. "Fun Artistry & Sales Based Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Freelance Makeup Artist in Tallahassee, FL
    Former Employee - Freelance Makeup Artist in Tallahassee, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MAC Cosmetics part-time (More than a year)

    Pros

    It was a pretty chill job. If you did your work really well, they weren't strict. The best part is working with talented artists, doing event makeup, free makeup, meeting new clients that can also boost your freelance business.

    Cons

    If your boss likes you, it's impossible to get fired. They make a lot of excuses for people. Which can work out in your favor- if you're a favorite.


  10. "It's changed. A LOT."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Makeup Artist
    Current Employee - Retail Makeup Artist
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MAC Cosmetics (More than 5 years)

    Pros

    Gratis
    The best training in the business
    Inclusive atmosphere
    Fun collections
    Making people feel great!
    Paid holidays

    Cons

    Online shoppers= Less foot traffic.
    Less foot traffic = Low Sales
    Low Sales=Unemployment
    No work/life balance
    Like any retail job, say goodbye to weekends, evenings and holidays
    What vacation? 😂

    Advice to Management

    I realise your goal is to make money, and I know you know there is more competition than ever and way less counter traffic. Can we please adjust the goals accordingly?


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